:root{--color-content-primary: #14213d;--color-content-secondary: #71809a;--color-content-tertiary: #a9b2c0;--color-content-inverse: #ffffff;--color-surface-canvas: #f4f5f7;--color-surface-raised: #ffffff;--color-surface-subtle: #f7f9fc;--color-surface-muted: #eef2f6;--color-border-subtle: #edf0f4;--color-border-default: #e8edf4;--color-border-strong: #cbd5e3;--color-accent-primary: #146df5;--color-accent-primary-soft: #edf4ff;--color-accent-ai: #7659e8;--color-accent-ai-soft: #f2efff;--color-status-success: #18a66c;--color-status-success-soft: #e8f8f0;--color-status-warning: #bd761c;--color-status-warning-soft: #fff3e2;--color-status-danger: #ef5b65;--color-status-danger-soft: #fff0f0;--color-status-customer: #2c73dd;--color-status-customer-soft: #eaf2ff;--color-status-vehicle: #138f72;--color-status-vehicle-soft: #e8f7f1;--color-surface-app: #f8fafc;--color-workbench-canvas: #f7f9fc;--color-workbench-content: #1b2a44;--color-workbench-content-secondary: #7d8ba3;--color-workbench-border: #e7edf4;--color-workbench-action: #19b9dc;--color-workbench-ai: #765cf2;--color-workbench-followup: #ff9b2f;--radius-xs: 5px;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--radius-control: 13px;--radius-action: 14px;--radius-inset: 11px;--radius-summary: 17px;--radius-pane: 18px;--radius-pill: 999px;--space-1: 4px;--space-2: 8px;--space-3: 12px;--space-4: 16px;--space-5: 20px;--space-6: 24px;--space-8: 32px;--space-compact: 10px;--space-section: 18px;--space-detail: 13px;--workbench-rail-padding: 19px 9px 15px;--shell-rail-width: 72px;--shell-topbar-height: 66px;--workbench-rail-button-padding: 12px 3px;--workbench-message-padding: 21px 25px 16px;--workbench-composer-padding: 12px 18px 15px;--workbench-summary-padding: 15px 18px 17px;--workbench-summary-margin: 2px auto 18px;--workbench-summary-grid-gap: 8px 22px;--workbench-context-padding: 18px 19px 17px;--workbench-context-tab-gap: 23px;--workbench-context-tab-padding: 0 19px;--shadow-card: 0 1px 2px rgba(25, 37, 59, .04), 0 10px 26px rgba(25, 37, 59, .05);--shadow-floating: 0 12px 30px rgba(25, 37, 59, .12);--shadow-foundation: 0 1px 3px rgba(25, 37, 59, .04), 0 12px 32px rgba(25, 37, 59, .04);--shadow-none: none;--shadow-workbench-pane: 0 5px 20px rgba(31, 58, 95, .045);--shadow-workbench-nav: 0 8px 17px rgba(20, 184, 220, .23);--shadow-workbench-send: 0 8px 18px rgba(25, 185, 220, .23);--shadow-workbench-summary: 0 8px 22px rgba(118, 92, 242, .08);--shadow-workbench-vehicle: 0 10px 25px rgba(35, 129, 165, .09);--shadow-workbench-vehicle-badge: 0 5px 10px rgba(14, 175, 240, .18);--focus-ring-workbench: 0 0 0 3px rgba(25, 185, 220, .1);--focus-ring: 0 0 0 3px rgba(23, 105, 245, .18)}:root{font-family:-apple-system,BlinkMacSystemFont,SF Pro Text,PingFang SC,Segoe UI,sans-serif;color:var(--color-content-primary);background:var(--color-surface-canvas);font-synthesis:none;text-rendering:optimizeLegibility;--ink:var(--color-content-primary);--muted:var(--color-content-secondary);--line:var(--color-border-default);--panel:var(--color-surface-raised);--blue:var(--color-accent-primary);--blue-soft:var(--color-accent-primary-soft);--violet:var(--color-accent-ai);--violet-soft:var(--color-accent-ai-soft);--green:var(--color-status-success);--orange:var(--color-status-warning);--red:var(--color-status-danger);--shadow:var(--shadow-foundation)}*{box-sizing:border-box}body{margin:0;min-width:0;width:100%;background:var(--color-surface-canvas);overflow-x:hidden}button,input,textarea{font:inherit}button{border:0;background:none;color:inherit;cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}input,textarea{outline:none;border:0;color:var(--ink);background:transparent}input::placeholder,textarea::placeholder{color:#a9b2c0}.boot{height:100vh;display:grid;place-content:center;gap:12px;color:var(--muted);font-size:14px}.spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.app-shell{display:flex;min-height:100vh}.rail{width:82px;flex:0 0 82px;background:#f8f9fb;border-right:1px solid var(--line);display:flex;flex-direction:column;align-items:center;padding:16px 10px;gap:22px}.rail-brand{display:flex;flex-direction:column;align-items:center;gap:7px;color:#1c2840;font-size:10px;line-height:1.08;text-align:center;font-weight:700}.mini-mark{display:grid;place-content:center;color:#fff;background:#1d6cf3}.mini-mark{width:34px;height:34px;border-radius:11px;box-shadow:0 4px 12px #1769f533}.rail nav{display:flex;flex-direction:column;gap:5px;width:100%}.rail nav button{position:relative;display:flex;flex-direction:column;align-items:center;gap:5px;padding:10px 4px;border-radius:13px;color:#8b96a9;font-size:11px}.rail nav button svg{font-size:20px}.rail nav button.active{color:var(--blue);background:#eaf2ff}.rail nav button b{position:absolute;right:8px;top:5px;border-radius:8px;background:#fff;color:var(--blue);font-size:9px;padding:1px 4px}.rail-avatar,.avatar{display:grid;place-content:center;border-radius:50%;background:#dbe7fc;color:#2452a4;font-weight:700}.rail-avatar{width:32px;height:32px;font-size:13px}.app-content{flex:1;min-width:0}.topbar{height:66px;background:#ffffffdb;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 28px;gap:30px}.mobile-title{font-weight:700;letter-spacing:-.02em;font-size:17px}.topbar-actions{display:flex;align-items:center;gap:18px}.service-pill{display:flex;align-items:center;gap:7px;color:#4f5d72;font-size:12px;white-space:nowrap}.service-pill.offline{color:#9c6a1f}.dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#21b879}.offline .dot,.status-dot.offline{background:#db9a2e}.icon-button{display:grid;place-content:center;color:#7a8799;border-radius:8px}.icon-button{position:relative;width:31px;height:31px}.icon-button i{position:absolute;top:0;right:-2px;display:grid;place-content:center;width:14px;height:14px;border-radius:50%;font-size:9px;font-style:normal;color:#fff;background:#ec5e68}.user-menu{position:relative;display:flex;align-items:center;gap:8px;font-size:12px}.user-menu strong,.user-menu span{display:block}.user-menu strong{font-size:12px}.user-menu span{color:var(--muted);margin-top:2px}.user-menu .avatar{width:31px;height:31px;font-size:12px}.connection-strip{height:36px;background:#fff8e7;border-bottom:1px solid #f3e0b9;color:#8d6624;display:flex;align-items:center;gap:8px;padding:0 28px;font-size:12px}.connection-strip button{margin-left:auto;color:#8d6624;text-decoration:underline}.workspace{height:calc(100vh - 66px);min-height:720px;display:grid;grid-template-columns:304px minmax(450px,1fr) 342px;gap:1px;background:var(--line)}.conversation-list,.chat-panel,.context-panel{background:var(--panel);min-width:0}.conversation-list{display:flex;flex-direction:column;overflow:hidden}.queue-tabs{display:flex;gap:3px;padding:0 17px 10px;border-bottom:1px solid var(--line)}.queue-tabs button{font-size:12px;color:#8390a4;padding:7px 8px;border-radius:7px}.queue-tabs button.active{color:var(--blue);background:var(--blue-soft);font-weight:600}.queue-tabs b{font-size:10px;margin-left:3px}.list-search{display:flex;align-items:center;margin:13px 17px 8px;height:34px;border:1px solid var(--line);border-radius:8px;padding:0 10px;color:#9aa4b4;gap:7px}.list-search input{width:100%;font-size:12px}.list-search button{color:#9aa4b4}.conversation-items{overflow:auto;flex:1}.conversation-row{position:relative;display:flex;align-items:flex-start;gap:10px;width:100%;padding:13px 17px;border-top:1px solid #f0f2f5;text-align:left}.conversation-row:hover{background:#fafbfd}.conversation-row.selected{background:#f1f6ff;box-shadow:inset 3px 0 var(--blue)}.contact-avatar{width:34px;height:34px;flex:0 0 34px;display:grid;place-content:center;border-radius:50%;background:#dfe8f7;color:#2e5da8;font-size:13px;font-weight:700}.contact-avatar.large{width:40px;height:40px;flex-basis:40px;font-size:15px}.conversation-copy{min-width:0;flex:1}.row-title{display:flex;align-items:center;justify-content:space-between;gap:8px}.row-title strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row-title time{color:#98a3b3;font-size:10px;white-space:nowrap}.conversation-copy p{margin:5px 0 7px;color:#748196;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:11px}.row-meta{display:flex;align-items:center;gap:6px}.tag{display:inline-flex;align-items:center;gap:3px;padding:3px 6px;border-radius:5px;font-size:10px;line-height:1;font-weight:600}.tag.purple{color:#7654d6;background:#f0eaff}.tag.orange{color:#b8701d;background:#fff2df}.tag.slate{color:#718097;background:#f0f2f5}.owner{color:#9ba5b4;font-size:10px}.owner.unassigned{color:#c18328}.unread{width:17px;height:17px;display:grid;place-content:center;border-radius:50%;background:var(--blue);color:#fff;font-size:10px;margin-left:2px}.empty-state{height:180px;display:grid;place-content:center;justify-items:center;gap:8px;color:#a1adbc;font-size:12px}.empty-state strong{color:#6f7c8f;font-size:13px}.empty-state svg{font-size:28px}.chat-panel{display:flex;flex-direction:column;min-width:0}.chat-head{height:78px;display:flex;align-items:center;gap:11px;padding:0 21px;border-bottom:1px solid var(--line)}.chat-title{flex:1;min-width:0}.chat-title h2{font-size:16px;margin:0;display:flex;align-items:center;gap:7px}.chat-title p{font-size:11px;color:var(--muted);margin:6px 0 0}.chat-head-actions{display:flex;gap:7px}.outline-button,.primary{display:inline-flex;align-items:center;justify-content:center;gap:6px;white-space:nowrap;border-radius:8px;height:31px;padding:0 10px;font-size:12px}.outline-button{border:1px solid var(--line);color:#657288;background:#fff}.primary{border:1px solid var(--blue);background:var(--blue);color:#fff;box-shadow:0 5px 10px #1769f529}.primary.wide{width:100%}.messages{flex:1;overflow:auto;padding:15px 26px 10px}.date-divider{display:flex;align-items:center;gap:9px;color:#a8b2c0;font-size:10px;margin:4px 0 17px}.date-divider:before,.date-divider:after{content:"";height:1px;background:#edf0f4;flex:1}.message-line{display:flex;align-items:flex-end;gap:8px;margin:0 0 15px}.message-line.from-team{flex-direction:row-reverse}.message-avatar{width:24px;height:24px;display:grid;place-content:center;border-radius:50%;font-size:10px;flex:0 0 24px}.message-avatar.customer{background:#e8edf5;color:#6d7c91}.message-avatar.ai{background:#eeeaff;color:var(--violet)}.message-avatar.operator{background:#dce9ff;color:#3163ae}.message-stack{max-width:75%;display:flex;flex-direction:column;align-items:flex-start}.from-team .message-stack{align-items:flex-end}.sender-label{display:flex;align-items:center;gap:4px;color:#7b889a;font-size:10px;margin:0 5px 4px}.sender-label.ai-label{color:var(--violet)}.bubble{max-width:100%;position:relative;background:#f3f5f8;border-radius:12px 12px 12px 4px;padding:10px 12px 20px;min-width:90px}.from-team .bubble{background:#eaf2ff;border-radius:12px 12px 4px}.bubble p{margin:0;white-space:pre-wrap;line-height:1.55;font-size:12px}.bubble time{position:absolute;right:10px;bottom:5px;color:#9ca7b6;font-size:9px}.message-error{display:flex;align-items:center;gap:3px;font-size:10px;margin-top:4px}.message-error{color:#d9575d}.message-error button{color:#d9575d;text-decoration:underline}.link-button{display:flex;align-items:center;gap:3px;color:var(--blue);font-size:11px}.composer{border-top:1px solid var(--line);padding:11px 17px 15px;background:#fff}.composer-hint{margin-left:auto;color:#a4aebb;font-size:10px}.composer textarea{width:100%;height:52px;resize:none;border:1px solid #e2e7ef;border-radius:8px;padding:9px 10px;font-size:12px;line-height:1.5;background:#fbfcfd}.composer textarea:focus{border-color:#b9cffb;box-shadow:0 0 0 3px #1769f50f}.composer-actions{display:flex;justify-content:space-between;align-items:center;margin-top:7px}.composer-actions>div{display:flex;gap:3px}.composer-actions>div button{color:#8591a2;padding:5px}.send-button{height:30px;min-width:66px}.context-panel{overflow:auto;padding-bottom:20px}.context-tabs{height:58px;display:flex;align-items:flex-end;gap:17px;padding:0 17px;border-bottom:1px solid var(--line)}.context-tabs button{height:35px;color:#8894a6;font-size:12px;padding:0 2px}.context-tabs button.active{color:var(--blue);border-bottom:2px solid var(--blue);font-weight:600}.context-section{padding:17px 17px 13px;border-bottom:1px solid #edf0f4}.section-title{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:13px}.section-title h3{font-size:13px;margin:0;display:flex;align-items:center;gap:5px}.section-title h3 svg{color:var(--violet)}.count{font-size:10px;color:#a1adbd;font-weight:400}.profile-row{display:flex;gap:10px;align-items:center}.profile-row strong,.profile-row span{display:block}.profile-row strong{font-size:13px;margin-bottom:6px}.profile-facts{display:grid;gap:8px;margin:16px 0 0}.profile-facts div{display:grid;grid-template-columns:74px 1fr;gap:8px;font-size:11px}.profile-facts dt{color:#9ba5b4}.profile-facts dd{margin:0;color:#364155}.context-actions{display:flex;gap:6px;margin-top:14px}.context-actions .outline-button{height:28px;font-size:10px}.text-button{display:flex;align-items:center;gap:3px;color:var(--blue);font-size:10px}.vehicle-match{position:relative;display:grid;grid-template-columns:54px 1fr;gap:9px;padding:10px 0;border-bottom:1px solid #f0f2f6}.vehicle-match:last-child{border-bottom:0}.vehicle-thumb{width:54px;height:42px;border-radius:6px;background:#ecf1f6;display:grid;place-content:center;font-size:22px;color:#9eacbc}.vehicle-info strong,.vehicle-info span,.vehicle-info b{display:block}.vehicle-info strong{font-size:11px}.vehicle-info span{font-size:10px;color:#8995a5;margin-top:4px}.vehicle-info b{font-size:11px;color:#e44f53;margin-top:5px}.freshness{grid-column:2;color:#9aa5b2;font-size:9px}.freshness .dot{width:5px;height:5px;margin-right:4px;background:#20b77d}.summary-list{list-style:none;margin:0;padding:0;display:grid;gap:11px}.summary-list li{display:flex;gap:8px;align-items:flex-start}.summary-dot{width:20px;height:20px;display:grid;place-content:center;border-radius:50%;flex:0 0 20px;font-size:11px}.summary-dot.confirmed{color:#159a63;background:#e5f7ee}.summary-dot.replied{color:#2d76ea;background:#eaf2ff}.summary-dot.question{color:#7b60e4;background:#f0ecff}.summary-dot.pending{color:#c48126;background:#fff2df}.summary-list strong,.summary-list p{display:block}.summary-list strong{font-size:10px;color:#637086}.summary-list p{font-size:11px;color:#384356;line-height:1.45;margin:3px 0 0}.ai-badge{font-size:9px;color:var(--violet);background:#f0ecff;padding:3px 5px;border-radius:4px;font-weight:500}.copilot{background:#fbfaff}.section-title h3 span{font-size:9px;color:#a18fdb;font-weight:400;margin-left:2px}.copilot .primary{height:29px;font-size:11px}.reopen-copilot{width:calc(100% - 34px);margin:13px 17px;padding:9px;border:1px dashed #d7d0fa;color:var(--violet);border-radius:8px;display:flex;align-items:center;justify-content:center;gap:5px;font-size:11px;background:#fbfaff}.module-page{padding:34px 42px;max-width:1250px;margin:0 auto}.page-header{display:flex;justify-content:space-between;align-items:flex-end;border-bottom:1px solid var(--line);padding-bottom:23px;margin-bottom:18px}.page-header h1{font-size:28px;letter-spacing:-.04em;margin:0}.page-header>div>p:last-child{color:var(--muted);font-size:12px;margin:7px 0 0}.permission-note{font-size:11px;color:#9aa5b4}.permission-strip svg{color:#6e8dca;margin-top:1px}.permission-strip p{font-size:11px;line-height:1.5;margin:5px 0 0}.toast{position:fixed;right:25px;bottom:25px;display:flex;align-items:center;gap:8px;background:#243047;color:#fff;padding:11px 14px;border-radius:9px;box-shadow:var(--shadow);font-size:12px;z-index:10}.toast svg{color:#6ce0a5}.muted{color:#98a3b2}.status-dot{display:flex;align-items:center;gap:5px;color:#2a9a69}.status-dot:before{content:"";width:6px;height:6px;border-radius:50%;background:#28b47b}.status-dot.offline{color:#9f7229}.status-dot.offline:before{background:#d99d31}.hint{font-size:10px;line-height:1.6;color:#9ba6b4;text-align:center;margin:20px 0 0}@media(max-width:1250px){.workspace{grid-template-columns:285px minmax(430px,1fr) 310px}.topbar{padding:0 18px}.module-page{padding:28px}}.unavailable-inline{display:flex;align-items:flex-start;gap:7px;padding:11px 10px;border:1px dashed #dce2eb;border-radius:7px;color:#8793a5;background:#fafbfc;font-size:10px;line-height:1.5}.unavailable-inline svg{flex:0 0 15px;color:#8ba0c5;margin-top:1px}.context-tabs button{cursor:pointer}.context-tabs button:focus-visible,.outline-button:focus-visible,.primary:focus-visible{outline:3px solid rgba(64,122,225,.2);outline-offset:2px}.icon-button{cursor:pointer}.icon-button:disabled,.outline-button:disabled,.primary:disabled{cursor:not-allowed;opacity:.58}.hint{margin:18px 0 0;color:#929daf;font-size:10px}@keyframes landing-float{0%,to{translate:0 0}50%{translate:0 -12px}}@keyframes landing-breathe{0%,to{scale:1;opacity:.7}50%{scale:1.035;opacity:1}}@keyframes landing-drift{0%,to{translate:0 0}50%{translate:12px -14px}}html,body,#root{height:100%}body{overflow:hidden}#root{min-height:0;overflow:hidden}.app-shell{height:100vh;min-height:0;overflow:hidden}.app-content{height:100vh;min-height:0;display:flex;flex-direction:column;overflow:hidden}.topbar{flex:0 0 66px}.connection-strip{flex:0 0 36px}.realtime-strip{min-height:28px;background:#f5f8fd;border-bottom:1px solid #e2eaf6;color:#50647f;display:flex;align-items:center;gap:7px;padding:3px 28px;font-size:11px;line-height:1.35}.realtime-strip button{margin-left:auto;color:#365f9e;text-decoration:underline;flex:none}.workspace{height:auto;min-height:0;flex:1 1 auto;overflow:hidden;grid-template-rows:minmax(0,1fr)}.conversation-list,.chat-panel,.context-panel{min-height:0}.conversation-items,.messages,.context-panel{min-height:0;overscroll-behavior:contain}.chat-panel{overflow:hidden}.messages{overflow-y:auto;overflow-x:hidden}.module-page{min-height:0;flex:1 1 auto;overflow:auto}.context-panel.context-tab-profile .vehicles-section,.context-panel.context-tab-profile .summary-section,.context-panel.context-tab-vehicles .profile-section,.context-panel.context-tab-vehicles .summary-section,.context-panel.context-tab-summary .profile-section,.context-panel.context-tab-summary .vehicles-section{display:none}.logout-button{display:grid;place-content:center;width:27px;height:27px;border-radius:7px;color:#8994a5}.logout-button:hover{background:#f0f4fa;color:#315da7}.send-button.blocked{border:1px solid #e1e6ed;background:#eef1f5;color:#8a95a5;box-shadow:none}.messages .date-divider{margin-top:7px}.context-section .profile-facts div,.context-section .vehicle-info span{font-size:11px}.context-section .profile-facts dt{color:#7f8ca0}.app-content{background:#f5f7fa}.workspace{gap:12px;padding:12px 16px 16px;background:transparent}.conversation-list,.chat-panel,.context-panel{border:1px solid var(--line);border-radius:14px;box-shadow:0 8px 24px #2134520b;overflow:hidden}.context-panel{overflow-y:auto}.chat-panel,.conversation-list,.context-panel{background:#fff}.context-panel.context-tab-profile .vehicles-section{display:none}.context-panel.context-tab-profile .summary-section{display:block}.is-disabled{cursor:not-allowed;color:#aeb7c4}.app-content.view-inbox{background:#fff}.app-content.view-inbox .workspace{height:100%;flex:1 1 auto;grid-template-columns:330px minmax(0,1fr) 420px;gap:0;padding:0;background:#fff}.app-content.view-inbox .conversation-list,.app-content.view-inbox .chat-panel,.app-content.view-inbox .context-panel{border:0;border-radius:0;box-shadow:none;background:#fff}.app-content.view-inbox .conversation-list{border-right:1px solid var(--line)}.app-content.view-inbox .context-panel{border-left:1px solid var(--line)}.app-shell.view-inbox .rail{width:90px;flex-basis:90px;background:#fafbfd;padding:20px 10px;border-right:1px solid var(--line)}.app-shell.view-inbox .rail-brand{gap:6px;font-size:10px}.app-shell.view-inbox .rail-brand .mini-mark{width:44px;height:44px;border-radius:13px;box-shadow:0 8px 18px #1769f52e}.app-shell.view-inbox .rail nav{gap:8px;margin-top:5px}.app-shell.view-inbox .rail nav button{padding:11px 4px;border-radius:14px;gap:6px;font-size:11px}.app-shell.view-inbox .rail nav button svg{font-size:21px}.app-shell.view-inbox .rail nav button.active{background:#eaf2ff}.app-content.view-inbox .queue-tabs{padding:0 22px 10px;gap:8px}.app-content.view-inbox .queue-tabs button{padding:8px 11px;border-radius:8px}.app-content.view-inbox .list-search{height:39px;margin:14px 22px 9px;border-radius:9px;padding:0 11px}.app-content.view-inbox .list-search input{font-size:12px}.app-content.view-inbox .conversation-row{padding:14px 22px;gap:11px}.app-content.view-inbox .conversation-row.selected{background:#f1f6ff;box-shadow:inset 3px 0 var(--blue)}.app-content.view-inbox .conversation-copy p{font-size:11px;margin:6px 0 8px}.app-content.view-inbox .chat-head{height:90px;padding:0 28px;gap:13px}.app-content.view-inbox .contact-avatar.large{width:46px;height:46px;flex-basis:46px;font-size:17px}.app-content.view-inbox .chat-title h2{font-size:18px}.app-content.view-inbox .chat-title p{font-size:12px;margin-top:7px}.app-content.view-inbox .chat-head-actions{gap:8px}.app-content.view-inbox .chat-head-actions .outline-button{height:38px;border-radius:9px;padding:0 13px}.app-content.view-inbox .messages{padding:19px 28px 12px}.app-content.view-inbox .date-divider{font-size:11px;margin:0 0 20px}.app-content.view-inbox .message-line{margin-bottom:17px;gap:10px}.app-content.view-inbox .message-avatar{width:30px;height:30px;flex-basis:30px;font-size:11px}.app-content.view-inbox .message-stack{max-width:min(78%,720px)}.app-content.view-inbox .bubble{padding:12px 15px 23px;border-radius:14px 14px 14px 5px}.app-content.view-inbox .from-team .bubble{border-radius:14px 14px 5px}.app-content.view-inbox .bubble p{font-size:13px;line-height:1.62}.app-content.view-inbox .bubble time{font-size:10px;right:11px;bottom:6px}.app-content.view-inbox .composer{padding:11px 22px 17px}.app-content.view-inbox .composer textarea{height:54px;border-radius:10px;font-size:13px}.app-content.view-inbox .composer-actions{margin-top:8px}.app-content.view-inbox .send-button{height:38px;border-radius:9px;min-width:90px}.app-content.view-inbox .context-tabs{height:61px;padding:0 24px;gap:24px}.app-content.view-inbox .context-tabs button{font-size:13px;height:39px}.app-content.view-inbox .context-section{padding:20px 24px 17px}.app-content.view-inbox .context-panel.context-tab-profile .summary-section,.app-content.view-inbox .context-panel.context-tab-profile .vehicles-section{display:none}.app-content.view-inbox .context-panel.context-tab-profile .profile-section{display:block;border-bottom:1px solid var(--line)}.app-content.view-inbox .profile-row strong{font-size:15px}.app-content.view-inbox .profile-facts{gap:12px;margin-top:19px}.app-content.view-inbox .profile-facts div{grid-template-columns:112px 1fr;font-size:13px;gap:10px}.app-content.view-inbox .profile-facts dt{color:#8b96a8}.app-content.view-inbox .profile-facts dd{color:#29354a}.app-content.view-inbox .context-actions{margin-top:18px}.app-content.view-inbox .context-actions .outline-button{height:31px;font-size:11px}.app-content.view-inbox .context-panel .copilot{display:block;padding-top:22px;background:#fff}.app-content.view-inbox .copilot .section-title h3{font-size:17px}.app-content.view-inbox .copilot .primary.wide{height:39px;border-radius:9px;margin-top:11px}@media(max-width:1450px){.app-content.view-inbox .workspace{grid-template-columns:300px minmax(0,1fr) 360px}.app-content.view-inbox .queue-tabs{padding-left:18px;padding-right:18px}.app-content.view-inbox .list-search{margin-left:18px;margin-right:18px}.app-content.view-inbox .context-tabs{padding-left:18px;padding-right:18px;gap:14px}.app-content.view-inbox .context-section{padding-left:18px;padding-right:18px}}:root{--ink:var(--color-content-primary);--muted:var(--color-content-secondary);--line:var(--color-border-default);--panel:var(--color-surface-raised);--canvas:var(--color-surface-app);--blue:var(--color-accent-primary);--blue-soft:var(--color-accent-primary-soft);--violet:var(--color-accent-ai);--violet-soft:var(--color-accent-ai-soft);--green:var(--color-status-success);--orange:var(--color-status-warning);--shadow:var(--shadow-none)}body{background:#fff;color:var(--ink);font-size:14px}.app-shell{height:100vh;min-height:0;background:#fff}.rail{width:90px;flex:0 0 90px;padding:18px 10px 14px;background:#f8fafc;border-right:1px solid #e5ebf3;gap:24px}.rail-brand{gap:8px;font-size:10px;color:#1c2a47}.mini-mark{width:42px;height:42px;border-radius:12px;background:#116bf3;box-shadow:0 8px 18px #146df52e}.rail nav{gap:8px}.rail nav button{padding:12px 4px;border-radius:14px;gap:6px;font-size:12px;color:#8290a6}.rail nav button svg{font-size:22px}.rail nav button.active{color:#146df5;background:#e9f2ff}.rail nav button b{right:8px;top:7px;width:18px;height:18px;padding:0;background:#146df5;color:#fff}.rail-avatar{width:38px;height:38px;font-size:14px;background:#dce9ff;color:#2053a6}.app-content{height:100vh;background:#fff}.app-content>.topbar{display:flex;flex:0 0 66px}.app-content:not(.view-inbox) .module-page{width:100%;max-width:1480px;padding:38px 52px 64px}.app-content:not(.view-inbox) .module-page .page-header{margin-bottom:22px}.app-content:not(.view-inbox) .module-page .customer-table,.app-content:not(.view-inbox) .module-page .team-grid,.app-content:not(.view-inbox) .module-page .knowledge-layout,.app-content:not(.view-inbox) .module-page .status-grid{width:100%}.connection-strip{flex:0 0 38px;padding:0 26px;font-size:12px}.workspace{height:100vh;min-height:0;grid-template-columns:330px minmax(560px,1fr) 416px;gap:0;padding:0;background:#fff}.conversation-list,.chat-panel,.context-panel{border:0;border-radius:0;box-shadow:none;min-height:0;overflow:hidden;background:#fff}.conversation-list{border-right:1px solid #e7ecf3}.queue-tabs{gap:3px;padding:0 22px 12px;border-bottom:1px solid #edf1f6}.queue-tabs button{padding:8px 11px;border-radius:8px;font-size:13px;color:#7d8ba1}.queue-tabs button.active{background:#eaf2ff;color:#146df5}.queue-tabs b{font-size:11px}.list-search{height:40px;margin:13px 22px 8px;border-color:#e0e7f0;border-radius:8px;padding:0 11px;gap:8px}.list-search input{font-size:13px}.conversation-items{border-top:1px solid #edf1f6}.conversation-row{gap:12px;padding:14px 22px;border-top:1px solid #f0f3f7;min-height:78px}.conversation-row.selected{background:#f1f6ff;box-shadow:inset 3px 0 #146df5}.contact-avatar{width:40px;height:40px;flex-basis:40px;font-size:14px;background:#e2ebf9;color:#2c5ba3}.conversation-copy{padding-top:1px}.row-title strong{font-size:14px}.row-title time{font-size:11px}.conversation-copy p{margin:6px 0 8px;font-size:12px;color:#71809a}.row-meta{gap:7px}.tag{padding:4px 7px;font-size:10px;border-radius:6px}.owner{font-size:11px}.unread{width:19px;height:19px;font-size:10px}.chat-panel{border-right:1px solid #e7ecf3}.chat-head{height:90px;padding:0 28px;gap:13px;border-bottom:1px solid #edf1f6}.contact-avatar.large{width:48px;height:48px;flex-basis:48px;font-size:17px}.chat-title h2{font-size:19px;letter-spacing:-.03em}.chat-title p{font-size:12px;margin-top:6px;color:#72809a}.chat-head-actions{gap:8px}.chat-head-actions .outline-button{height:36px;border-radius:9px;padding:0 13px;font-size:12px}.messages{padding:23px 28px 14px}.date-divider{margin:2px auto 22px;max-width:740px;font-size:11px;color:#9da9bb}.message-line{gap:10px;margin:0 auto 17px;max-width:760px}.message-avatar{width:30px;height:30px;flex-basis:30px;font-size:11px}.message-stack{max-width:690px}.bubble{border-radius:14px 14px 14px 5px;padding:12px 15px 23px;background:#f3f6fa}.from-team .bubble{border-radius:14px 14px 5px;background:#eaf2ff}.message-line.from-team:has(.ai-label) .bubble{background:#f4f0ff}.bubble p{font-size:14px;line-height:1.58}.bubble time{right:12px;bottom:6px;font-size:10px}.sender-label{font-size:11px;margin-bottom:5px}.composer{padding:12px 20px 18px;border-top:1px solid #e7ecf3}.composer-hint{font-size:11px}.composer textarea{height:58px;padding:12px 13px;border-radius:9px;font-size:14px;background:#fbfcfe}.composer textarea:disabled{color:#72809a;opacity:1;background:#fbfcfe}.composer-actions{margin-top:9px}.send-button{height:42px;min-width:104px;border-radius:10px;font-size:13px}.send-button.blocked{background:#aac8f8;border-color:#aac8f8;color:#fff;opacity:1}.context-panel{border-left:0;overflow-y:auto;overflow-x:hidden}.context-tabs{height:72px;gap:27px;padding:0 24px;border-bottom:1px solid #e7ecf3}.context-tabs button{height:40px;font-size:13px;white-space:nowrap}.context-section{padding:22px 24px 20px;border-bottom:1px solid #edf1f6}.section-title{margin-bottom:16px}.section-title h3{font-size:15px}.context-section .icon-button{width:28px;height:28px}.profile-row{gap:12px}.profile-row strong{font-size:16px;margin-bottom:6px}.profile-facts{gap:11px;margin-top:18px}.profile-facts div{grid-template-columns:90px 1fr;font-size:13px}.profile-facts dt{color:#8190a6}.profile-facts dd{color:#31415e}.context-actions{display:flex}.vehicles-section{display:none}.context-tab-vehicles .vehicles-section{display:block}.context-tab-vehicles .profile-section,.context-tab-vehicles .summary-section,.context-tab-vehicles .copilot,.summary-section{display:none}.context-tab-summary .summary-section{display:block}.context-tab-summary .profile-section,.context-tab-summary .vehicles-section{display:none}.app-content.view-inbox .context-panel.context-tab-profile>.customer-section,.app-content.view-inbox .context-panel.context-tab-profile>.summary-section,.app-content.view-inbox .context-panel.context-tab-profile>.vehicles-section,.app-content.view-inbox .context-panel.context-tab-profile>.customer-followups-section{display:none}.app-content.view-inbox .context-panel.context-tab-profile>.customer-section{display:block;flex:1 1 auto;overflow-y:auto}.app-content.view-inbox .context-panel.context-tab-followup>.customer-section,.app-content.view-inbox .context-panel.context-tab-followup>.summary-section,.app-content.view-inbox .context-panel.context-tab-followup>.vehicles-section{display:none}.app-content.view-inbox .context-panel.context-tab-followup>.customer-followups-section{display:block;flex:1 1 auto;overflow-y:auto}.app-content.view-inbox .context-panel.context-tab-profile>.customer-section+.customer-followups-section{display:none}.copilot{background:#fff}.copilot .section-title{margin-bottom:10px}.copilot .primary.wide{height:38px;border-radius:9px;font-size:12px;margin-top:12px}.reopen-copilot{width:calc(100% - 48px);margin:18px 24px;padding:11px;border-radius:9px;font-size:12px}.toast{right:24px;bottom:24px;border-radius:10px;padding:11px 14px;font-size:12px}@media(max-width:1500px){.workspace{grid-template-columns:310px minmax(500px,1fr) 360px}.conversation-row{padding-left:18px;padding-right:18px}.context-tabs{gap:17px;padding-left:18px;padding-right:18px}.context-section{padding-left:18px;padding-right:18px}}@media(max-width:1250px){.rail{width:76px;flex-basis:76px}.workspace{grid-template-columns:285px minmax(470px,1fr) 320px}.context-tabs{gap:12px}.context-tabs button{font-size:12px}.context-section{padding-left:16px;padding-right:16px}}.app-shell.view-inbox .conversation-list{background:#fbfcfe;border-right:1px solid #e6ebf2}.app-shell.view-inbox .queue-tabs{padding:0 20px 10px;gap:2px;background:#fff;border-bottom:1px solid #edf1f6}.app-shell.view-inbox .queue-tabs button{height:29px;padding:0 10px;border-radius:8px;color:#7d899b;font-size:12px}.app-shell.view-inbox .queue-tabs button.active{color:#126df5;background:#edf4ff}.app-shell.view-inbox .queue-tabs b{margin-left:3px;font-size:10px}.app-shell.view-inbox .list-search{height:37px;margin:12px 20px 8px;border:1px solid #dfe6ef;border-radius:9px;background:#fff}.app-shell.view-inbox .list-search input{font-size:12px}.app-shell.view-inbox .list-search button{display:none}.app-shell.view-inbox .conversation-items{border-top:1px solid #edf1f6;background:#fbfcfe}.app-shell.view-inbox .conversation-row{min-height:72px;padding:12px 20px;gap:10px;border-top:1px solid #eef2f6;background:transparent;transition:background .16s ease}.app-shell.view-inbox .conversation-row:first-child{border-top:0}.app-shell.view-inbox .conversation-row:hover{background:#f5f8fc}.app-shell.view-inbox .conversation-row.selected{background:#eef5ff;box-shadow:inset 2px 0 #126df5}.app-shell.view-inbox .conversation-row .contact-avatar{width:34px;height:34px;flex-basis:34px;font-size:13px;background:#e5edf9}.app-shell.view-inbox .conversation-copy{padding-top:0}.app-shell.view-inbox .row-title{gap:8px}.app-shell.view-inbox .row-title strong{font-size:13px;letter-spacing:-.01em;color:#16243c}.app-shell.view-inbox .row-title time{font-size:10px;color:#8c98aa}.app-shell.view-inbox .conversation-copy p{margin:4px 0 6px;color:#6f7e94;font-size:11px;line-height:1.25}.app-shell.view-inbox .row-meta{gap:6px}.app-shell.view-inbox .row-meta .tag{padding:3px 6px;border-radius:5px;font-size:9px}.app-shell.view-inbox .row-meta .owner{font-size:10px;color:#9aa4b3}.app-shell.view-inbox .row-meta .owner.unassigned{color:#9aa4b3}.app-shell.view-inbox .unread{width:18px;height:18px;font-size:9px}@media(max-width:1450px){.app-shell.view-inbox .queue-tabs{padding-left:17px;padding-right:17px}.app-shell.view-inbox .list-search{margin-left:17px;margin-right:17px}.app-shell.view-inbox .conversation-row{padding-left:17px;padding-right:17px}}.app-shell.view-inbox .conversation-row .contact-avatar.quality{background:#e5efff;color:#2c64b7}.app-shell.view-inbox .conversation-row .contact-avatar.potential{background:#fff0d8;color:#b56d16}.app-shell.view-inbox .conversation-row .contact-avatar.normal{background:#edf0f4;color:#5d6d83}.app-content.view-inbox .topbar-actions>.icon-button[disabled]{display:none}.app-content.view-inbox .profile-section>.section-title>.icon-button[disabled]{display:none}.app-content.view-inbox .send-button.blocked{background:#f3f5f8;border-color:#e2e7ef;color:#9aa6b7}.app-content.view-inbox .summary-list p{display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden}.app-content:not(.view-inbox) .topbar-actions>.icon-button[disabled]{display:none}.app-shell.view-inbox .workspace{grid-template-columns:clamp(280px,22vw,330px) minmax(0,1fr) clamp(320px,27vw,416px)}@media(max-width:1250px){.app-shell.view-inbox .workspace{grid-template-columns:280px minmax(0,1fr) 320px}.app-shell.view-inbox .context-tabs{gap:10px}.app-shell.view-inbox .context-tabs button{font-size:12px}}:root{--glass-ink: #202a35;--glass-muted: #687482;--glass-line: #e2e4e5;--glass-blue: #2878d4;--glass-blue-soft: #edf4fb;--glass-shadow: 0 2px 8px rgba(35, 45, 54, .045)}body{background:#f2f1ee;color:var(--glass-ink)}.app-shell.view-inbox{background:#f2f1ee}.app-shell.view-inbox:before,.app-shell.view-inbox:after{content:none}.app-shell.view-inbox .rail{z-index:2;width:70px;flex-basis:70px;margin:12px 0 12px 12px;padding:16px 8px 12px;border:1px solid rgba(255,255,255,.72);border-radius:16px;background:#ffffffbd;box-shadow:var(--glass-shadow);backdrop-filter:blur(14px);-webkit-backdrop-filter:blur(14px);gap:20px}.app-shell.view-inbox .rail-brand{gap:0;color:var(--glass-ink);font-size:0}.app-shell.view-inbox .rail-brand .mini-mark{width:38px;height:38px;border-radius:12px;background:#2f78c7;box-shadow:none}.app-shell.view-inbox .rail nav{gap:5px;margin-top:2px}.app-shell.view-inbox .rail nav button{position:relative;min-height:48px;padding:8px 3px;border-radius:12px;color:#65717d;font-size:10px;gap:4px}.app-shell.view-inbox .rail nav button:hover{color:#315f8c;background:#f1f3f4}.app-shell.view-inbox .rail nav button.active{color:var(--glass-blue);background:var(--glass-blue-soft);box-shadow:none}.app-shell.view-inbox .rail nav button b{top:4px;right:6px;width:16px;height:16px;background:var(--glass-blue);font-size:9px;box-shadow:none}.app-shell.view-inbox .rail-avatar{width:34px;height:34px;border:1px solid #e1e4e6;background:#e8edf2;color:#3e566f;font-size:13px;box-shadow:none}.app-shell.view-inbox .app-content.view-inbox{position:relative;z-index:1;min-width:0;background:transparent}.app-shell.view-inbox .workspace{height:100%;grid-template-columns:clamp(292px,22vw,332px) minmax(0,1fr) clamp(330px,27vw,414px);gap:12px;padding:12px;background:transparent}.app-shell.view-inbox .conversation-list,.app-shell.view-inbox .chat-panel,.app-shell.view-inbox .context-panel{border:1px solid #e3e4e3;border-radius:14px;background:#fff;box-shadow:var(--glass-shadow);backdrop-filter:none;-webkit-backdrop-filter:none}.app-shell.view-inbox .conversation-list,.app-shell.view-inbox .chat-panel{overflow:hidden}.app-shell.view-inbox .context-panel{overflow-x:hidden;overflow-y:auto}.app-shell.view-inbox .conversation-list,.app-shell.view-inbox .chat-panel{border-right:1px solid #e3e4e3}.app-shell.view-inbox .context-panel{border-left:1px solid #e3e4e3}.app-shell.view-inbox .queue-tabs{padding:12px 20px 10px;background:transparent;border-bottom:1px solid #eaebeb}.app-shell.view-inbox .queue-tabs button{height:30px;border-radius:8px;color:var(--glass-muted);font-size:12px}.app-shell.view-inbox .queue-tabs button.active{color:var(--glass-blue);background:var(--glass-blue-soft);box-shadow:none}.app-shell.view-inbox .list-search{height:38px;margin:12px 20px 9px;border:1px solid #dfe2e4;border-radius:12px;background:#ffffffd6;box-shadow:none}.app-shell.view-inbox .list-search:focus-within{border-color:#8eb5da;box-shadow:0 0 0 3px #3a7ebe1a}.app-shell.view-inbox .list-search input{font-size:12px;color:var(--glass-ink)}.app-shell.view-inbox .conversation-items{border-top:1px solid #eaebeb;background:transparent}.app-shell.view-inbox .conversation-row{min-height:75px;padding:13px 20px;border-top:1px solid #eff0f0;background:transparent}.app-shell.view-inbox .conversation-row:hover{background:#f8f9f9}.app-shell.view-inbox .conversation-row.selected{background:#f0f5f9;box-shadow:inset 2px 0 #347dbd}.app-shell.view-inbox .conversation-row .contact-avatar{width:36px;height:36px;flex-basis:36px;border:1px solid #e5e8eb;box-shadow:none}.app-shell.view-inbox .row-title strong{color:#26323d;font-size:13px}.app-shell.view-inbox .row-title time{color:#697581}.app-shell.view-inbox .conversation-copy p{color:#596775;font-size:11px}.app-shell.view-inbox .row-meta .tag{border:1px solid #e8eaeb;background:#f6f7f7;color:#5b6874;font-size:9px}.app-shell.view-inbox .unread{background:var(--glass-blue);color:#fff;box-shadow:none}.app-shell.view-inbox .chat-head{height:76px;padding:0 24px;background:#ffffffd1;border-bottom:1px solid #e8e9e9}.app-shell.view-inbox .contact-avatar.large{border:1px solid #e2e6e9;box-shadow:none}.app-shell.view-inbox .chat-title h2{color:#202a35;font-size:17px}.app-shell.view-inbox .chat-title p{color:#5d6975;font-size:11px}.app-shell.view-inbox .chat-head-actions .outline-button{border-color:#dfe3e6;border-radius:10px;background:#fff;color:#45596b;box-shadow:none}.app-shell.view-inbox .chat-head-actions .outline-button:hover{border-color:#b4c9dc;background:#f7fafc}.app-shell.view-inbox .messages{padding:22px 26px 14px;background:#fafaf9}.app-shell.view-inbox .date-divider{color:#687482}.app-shell.view-inbox .message-line{margin-bottom:17px}.app-shell.view-inbox .message-avatar{border:1px solid #e5e8ea;box-shadow:none}.app-shell.view-inbox .bubble{border:1px solid #e4e6e7;border-radius:14px 14px 14px 5px;background:#fff;box-shadow:none;padding:12px 15px 23px}.app-shell.view-inbox .from-team .bubble{border-color:#d8e5ef;background:#edf4f9;box-shadow:none}.app-shell.view-inbox .message-line.from-team:has(.ai-label) .bubble{border-color:#dfe6eb;background:#f1f4f6}.app-shell.view-inbox .bubble p{color:#273541;font-size:13px;line-height:1.6}.app-shell.view-inbox .bubble time{color:#65717d}.app-shell.view-inbox .composer{padding:12px 18px 15px;background:#ffffffd6;border-top:1px solid #e8e9e9;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px)}.app-shell.view-inbox .composer textarea{border:1px solid #dfe3e6;border-radius:12px;background:#ffffffeb;box-shadow:none;color:#253440}.app-shell.view-inbox .composer textarea:focus{border-color:#8eb5da;box-shadow:0 0 0 3px #3a7ebe1a}.app-shell.view-inbox .composer-hint{color:#687482}.app-shell.view-inbox .send-button{height:40px;border-radius:10px;background:#347dbd;border-color:#347dbd;box-shadow:none}.app-shell.view-inbox .send-button:hover{background:#286da9;transform:none}.app-shell.view-inbox .context-tabs{height:62px;padding:0 22px;gap:18px;background:#ffffffd1;border-bottom:1px solid #e8e9e9}.app-shell.view-inbox .context-tabs button{height:38px;color:#5f6c78;font-size:12px}.app-shell.view-inbox .context-tabs button.active{color:#286fae;border-bottom-color:#347dbd}.app-shell.view-inbox .context-section{padding:19px 21px 17px;background:#fff;border-bottom:1px solid #e9eaea}.app-shell.view-inbox .section-title h3{color:#25313c;font-size:14px}.app-shell.view-inbox .section-title h3 svg{color:#347dbd}.app-shell.view-inbox .profile-row strong{color:#202a35;font-size:15px}.app-shell.view-inbox .profile-facts div{font-size:12px}.app-shell.view-inbox .profile-facts dt{color:#5d6975}.app-shell.view-inbox .profile-facts dd{color:#303d49}.app-shell.view-inbox .vehicles-section{background:#f8f8f7}.app-shell.view-inbox .vehicle-match{border:1px solid #e4e6e7;border-radius:12px;background:#fff;box-shadow:none}.app-shell.view-inbox .vehicle-thumb{border-radius:8px;background:#e6edf2;color:#42617c}.app-shell.view-inbox .vehicle-info strong{color:#283744}.app-shell.view-inbox .vehicle-info span,.app-shell.view-inbox .freshness{color:#596775}.app-shell.view-inbox .vehicle-info b{color:#286fae}.vehicle-thumb-image{overflow:hidden;position:relative}.vehicle-thumb-image img{width:100%;height:100%;display:block;object-fit:cover}.vehicle-thumb-image span{display:grid;place-content:center;width:100%;height:100%;padding:3px;text-align:center;font-size:9px;line-height:1.25}.vehicle-state-stale .freshness{color:#a46b1d}.vehicle-state-stale .freshness .dot{background:#d89532}.vehicle-state-unavailable .freshness{color:#b15d5d}.vehicle-state-unavailable .freshness .dot{background:#d26b6b}.vehicle-state-hint{grid-column:2;margin:2px 0 0;color:#9a6c28;font-size:9px;line-height:1.45}.vehicle-state-unavailable .vehicle-state-hint{color:#b15d5d}.vehicle-detail-link{grid-column:2;justify-self:start;margin-top:2px;font-size:10px}.vehicle-detail-link.disabled{color:#a5adb7;cursor:default}.vehicle-retry-button{flex:0 0 auto;margin-left:auto;white-space:nowrap}.app-shell.view-inbox .copilot{background:#f7f8f8}.app-shell.view-inbox .copilot .primary.wide{border-radius:10px;background:#347dbd;box-shadow:none}.app-shell.view-inbox .reopen-copilot{border:1px solid #e1e5e7;border-radius:10px;background:#fff;color:#376f9f}.app-shell.view-inbox .tag.purple{color:#526b80;background:#edf1f4}.app-shell.view-inbox .tag.orange{color:#885d25;background:#f7f0e5}.app-shell.view-inbox .tag.slate{color:#52606c;background:#eef0f1}@media(max-width:1250px){.app-shell.view-inbox .rail{margin-left:10px}.app-shell.view-inbox .workspace{grid-template-columns:280px minmax(0,1fr) 320px;padding-left:10px;padding-right:10px}.app-shell.view-inbox .context-section{padding-left:17px;padding-right:17px}}html:has(.app-shell),body:has(.app-shell),#root:has(.app-shell){height:100%;min-width:0;overflow:hidden}.app-shell.view-inbox{height:100dvh;min-height:0;background:#fff}.app-content.view-inbox .chat-mode-indicator{display:inline-flex;align-items:center;gap:4px;padding:3px 6px;border-radius:6px;font-size:10px;font-weight:600;line-height:1.2;white-space:nowrap;background:#e8f2ff;color:#3978bd}.app-content.view-inbox .chat-mode-indicator.human{background:#eee8ff;color:#7558bf}.app-content.view-inbox .chat-mode-indicator.review{background:#fff5e8;color:#936526}.app-content.view-inbox .chat-mode-indicator.unavailable{background:#f0f2f5;color:#718097}.app-content.view-inbox .chat-head-actions{align-items:center;flex-shrink:0;gap:6px}.app-content.view-inbox .chat-head-actions .outline-button{height:30px;padding:0 9px;border-radius:var(--radius-control);font-size:11px}.app-content.view-inbox .conversation-mode-toggle.resume-ai{border-color:#d8ceff;background:#fbf9ff;color:#7558bf}.app-content.view-inbox .conversation-mode-toggle.resume-ai:hover{border-color:#bcaef2;background:#f3efff}.app-content.view-inbox .chat-assistant-toggle[aria-expanded=true]{border-color:#d8ceff;background:#f3efff;color:#7558bf}.app-content.view-inbox .conversation-complete svg{color:var(--color-status-success)}.app-content.view-inbox .new-messages-anchor{position:relative;height:0;z-index:3}.app-content.view-inbox .new-messages-pill{position:absolute;bottom:10px;left:50%;transform:translate(-50%);display:inline-flex;align-items:center;gap:5px;height:30px;padding:0 14px;border:1px solid #cfe0f6;border-radius:var(--radius-pill);background:var(--color-surface-raised);color:var(--color-accent-primary);font-size:12px;font-weight:600;white-space:nowrap;box-shadow:0 4px 14px #1a365824}.app-content.view-inbox .new-messages-pill:hover{background:var(--color-accent-primary-soft)}.app-content.view-inbox .session-expiry-bar{display:flex;align-items:center;gap:6px;flex:0 0 auto;padding:5px 16px;border-bottom:1px solid #f3dfc2;background:var(--color-status-warning-soft);color:#8a5a14;font-size:12px;line-height:18px}.app-content.view-inbox .session-expiry-bar svg{flex:0 0 auto;color:var(--color-status-warning)}.app-content.view-inbox .session-expiry-bar .text-button{margin-left:auto;color:var(--color-accent-primary);font-size:12px}body:has(.app-shell){background:#fff}.app-shell.view-inbox{background:#fff}.app-shell.view-inbox .rail{width:82px;flex-basis:82px;margin:0;padding:16px 10px;border:0;border-right:1px solid var(--line);border-radius:0;background:#f8f9fb;box-shadow:none;backdrop-filter:none;-webkit-backdrop-filter:none;gap:22px}.app-shell.view-inbox .rail-brand{gap:7px;color:#1c2840;font-size:10px}.app-shell.view-inbox .rail-brand .mini-mark{width:34px;height:34px;border-radius:11px;background:#1d6cf3;box-shadow:0 4px 12px #1769f533}.app-shell.view-inbox .rail nav{gap:5px;margin-top:0}.app-shell.view-inbox .rail nav button{min-height:0;padding:10px 4px;border-radius:13px;color:#8b96a9;font-size:11px;gap:5px}.app-shell.view-inbox .rail nav button svg{font-size:20px}.app-shell.view-inbox .rail nav button.active{color:var(--blue);background:#eaf2ff}.app-shell.view-inbox .rail nav button b{top:5px;right:8px;width:auto;height:auto;padding:1px 4px;background:#fff;color:var(--blue);font-size:9px;box-shadow:none}.app-shell.view-inbox .rail-avatar{width:32px;height:32px;border:0;background:#dbe7fc;color:#2452a4;font-size:13px;box-shadow:none}.app-shell.view-inbox .workspace{height:calc(100vh - 66px);min-height:720px;grid-template-columns:304px minmax(450px,1fr) 342px;gap:1px;padding:0;background:var(--line)}.app-shell.view-inbox .conversation-list,.app-shell.view-inbox .chat-panel,.app-shell.view-inbox .context-panel{border:0;border-radius:0;background:var(--panel);box-shadow:none;backdrop-filter:none;-webkit-backdrop-filter:none}.app-shell.view-inbox .conversation-list{border-right:1px solid var(--line)}.app-shell.view-inbox .context-panel{border-left:1px solid var(--line)}.app-shell.view-inbox .queue-tabs{padding:0 17px 10px}.app-shell.view-inbox .list-search{height:34px;margin:13px 17px 8px;border:1px solid var(--line);border-radius:8px;background:#fff;box-shadow:none}.app-shell.view-inbox .conversation-row{min-height:0;padding:13px 17px}.app-shell.view-inbox .chat-head{height:78px;padding:0 21px;background:var(--panel)}.app-shell.view-inbox .messages{padding:15px 26px 10px;background:var(--panel)}.app-shell.view-inbox .bubble{border:0;border-radius:12px 12px 12px 4px;background:#f3f5f8;box-shadow:none;padding:10px 12px 20px}.app-shell.view-inbox .from-team .bubble{background:#eaf2ff}.app-shell.view-inbox .message-line.from-team:has(.ai-label) .bubble{background:#f4f0ff}.app-shell.view-inbox .composer{padding:11px 17px 15px;background:#fff;backdrop-filter:none;-webkit-backdrop-filter:none}.app-shell.view-inbox .composer textarea{border:1px solid #e2e7ef;border-radius:8px;background:#fbfcfd}.app-shell.view-inbox .send-button{height:30px;border-radius:8px;background:var(--blue);border-color:var(--blue);box-shadow:0 5px 10px #1769f529}.app-shell.view-inbox .context-tabs{height:58px;padding:0 17px;gap:17px;background:var(--panel)}.app-shell.view-inbox .context-tabs button{height:35px;color:#8894a6;font-size:12px}.app-shell.view-inbox .context-section{padding:17px 17px 13px;background:var(--panel)}.app-shell.view-inbox .section-title h3,.app-shell.view-inbox .profile-row strong{font-size:13px}@media(max-width:1500px){.app-shell.view-inbox .workspace{grid-template-columns:310px minmax(500px,1fr) 360px}}@media(max-width:1250px){.app-shell.view-inbox .rail{width:76px;flex-basis:76px;padding-left:10px;padding-right:10px}.app-shell.view-inbox .workspace{grid-template-columns:285px minmax(470px,1fr) 320px}}.older-messages-control{display:flex;justify-content:center;padding:8px 0 14px;position:sticky;top:0;z-index:2;background:linear-gradient(180deg,var(--surface-0,#fff) 65%,transparent)}.older-messages-control .outline-button{font-size:12px;min-height:30px;padding:0 12px}.long-timeline>.message-line{content-visibility:auto;contain-intrinsic-block-size:auto 120px}.pending-message-skeleton>span{color:var(--muted);font-size:12px}.pending-message-skeleton>div{display:flex;flex-direction:column;gap:16px;margin-top:24px}.pending-message-skeleton i{display:block;height:56px;width:min(65%,420px);border-radius:var(--radius-card,12px);background:var(--blue-soft)}.pending-message-skeleton i:nth-child(2){align-self:flex-end;width:min(55%,360px)}.pending-message-skeleton i:nth-child(3){width:min(45%,280px)}.app-content.view-inbox .message-error>button{flex-shrink:0;white-space:nowrap}.app-content.view-inbox .message-error{flex-wrap:wrap}.app-content.view-inbox .message-error-details{color:var(--muted);font-size:11px;max-width:100%}.app-content.view-inbox .message-error-details summary{cursor:pointer;width:fit-content}.app-content.view-inbox .message-error-details p{margin:5px 0;white-space:pre-wrap;overflow-wrap:anywhere}.app-content.view-inbox .conversation-brief-record .conversation-brief{margin-bottom:0}.app-content.view-inbox .message-ai-outcome-note{display:inline-flex;align-items:center;gap:4px;margin:3px 5px 0;color:var(--muted);font-size:11px;max-width:100%}.app-content.view-inbox .message-ai-mark{display:inline-flex;align-items:center;gap:3px;margin-left:6px;font-size:11px;font-weight:400}.app-content.view-inbox .message-ai-mark.is-warn{color:#c98a1a}.app-content.view-inbox .message-ai-mark.is-edit{color:#3b7fd9}.app-content.view-inbox .message-ai-mark.is-hand{color:var(--violet, #7a5cc9)}.message-referral{max-width:100%;margin-top:8px;padding:10px 12px;border:1px solid #dce4ea;border-radius:10px;background:#ffffffa6;font-size:12px;line-height:1.5;overflow-wrap:anywhere}.message-referral-label{display:block;color:#6c7b8a;font-size:11px;font-weight:600}.message-referral-preview{display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;margin-top:4px;color:#334555;line-height:1.55}.message-inline-image{max-width:100%;margin-top:4px;overflow-wrap:anywhere}.message-image-frame{box-sizing:border-box;width:280px;max-width:100%;height:210px;overflow:hidden;border-radius:9px;background:#e9eef2;display:grid;place-items:center}.message-image-open{width:100%;height:100%;padding:0;display:grid;place-items:center;cursor:zoom-in;background:transparent;border:0}.message-image-open img{display:block;max-width:100%;max-height:210px;width:100%;height:100%;object-fit:contain}.message-image-status{box-sizing:border-box;max-width:100%;padding:14px;text-align:center;display:flex;align-items:center;flex-direction:column;gap:8px;color:#657588;font-size:12px;line-height:1.5}.message-inline-image .message-image-caption{margin:7px 0 0;max-width:280px;white-space:pre-wrap}.message-image-viewer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:150;display:grid;place-items:center;padding:16px;background:#0d1620cc}.message-image-viewer{box-sizing:border-box;max-width:100%;max-height:100%;display:flex;flex-direction:column;align-items:center;gap:12px;min-width:0}.message-image-viewer-actions{align-self:stretch;display:flex;justify-content:flex-end;gap:8px}.message-image-viewer-actions button{min-height:38px;padding:8px 12px;border-radius:7px;background:#fff;color:#273541;font-size:13px}.message-image-viewer-stage>img{display:block;max-width:100%;max-height:calc(100dvh - 100px);object-fit:contain;min-height:0}.message-image-open:focus-visible,.message-referral summary:focus-visible,.message-image-viewer button:focus-visible{outline:3px solid #83b8ff;outline-offset:3px}@media(max-width:480px){.message-image-frame{width:250px}.message-image-viewer-backdrop{padding:10px}}.message-voice{width:280px;max-width:100%;overflow-wrap:anywhere}.message-voice-status{display:block;margin-top:7px;font-size:12px;line-height:1.5;color:#657588}.message-audio-transcript{box-sizing:border-box;width:360px;max-width:100%;margin-top:10px;padding:11px 12px;border:1px solid #d9e2e9;border-radius:9px;background:#fff;overflow-wrap:anywhere;font-size:12px;line-height:1.55}.voice-transcript-heading{display:flex;flex-wrap:wrap;gap:3px 9px;align-items:baseline}.voice-transcript-heading strong,.voice-transcript-translation>strong{font-size:12px;color:#3b5366}.voice-transcript-machine{font-size:10px;color:#7b8793}.message-audio-transcript .voice-transcript-text{margin:7px 0 0;font-size:13px;line-height:1.6;white-space:pre-wrap}.message-audio-transcript .voice-transcript-status{margin:7px 0 0;color:#6a7886;font-size:11px;line-height:1.55}.voice-transcript-translation{border-top:1px solid #e7edf1;margin-top:10px;padding-top:9px}.voice-transcript-uncertain{margin-top:8px;padding:8px 9px;border-radius:6px;background:#fff7e5;color:#866320;font-size:11px}.voice-transcript-uncertain strong{font-size:11px}.voice-transcript-uncertain p,.app-shell .app-content.view-inbox .bubble .voice-transcript-uncertain p{margin:0;font-size:12px;line-height:1.5}.app-shell .app-content.view-inbox .bubble .voice-transcript-uncertain .voice-transcript-reasons{margin-top:2px;font-size:11.5px}.voice-transcript-uncertain ul{margin:5px 0 0;padding-left:17px}.voice-transcript-uncertain li{margin-top:3px}.voice-transcript-uncertain q{margin-right:6px;white-space:pre-wrap}.bubble.bubble-image-only{padding:0;background:transparent;border:0;box-shadow:none}.message-image-frame:has(.message-image-open:not([hidden])){width:fit-content;max-width:300px;height:auto;overflow:visible;background:transparent;display:block;border-radius:14px}.message-image-frame .message-image-open:not([hidden]){width:fit-content;max-width:100%;height:auto;display:block;border-radius:14px}.message-image-frame .message-image-open:not([hidden]) img{width:auto;height:auto;max-width:100%;max-height:360px;border-radius:14px;border:1px solid rgba(0,0,0,.08);object-fit:cover}.bubble-image-only .message-inline-image{margin-top:0}.app-content.view-inbox .list-alert-optin{display:flex;align-items:center;gap:7px;flex:0 0 auto;padding:8px 10px 8px 12px;border-bottom:1px solid var(--color-border-subtle);background:var(--color-accent-primary-soft);color:var(--color-content-primary);font-size:12px;line-height:18px}.app-content.view-inbox .list-alert-optin>svg{flex:0 0 auto;color:var(--color-accent-primary)}.app-content.view-inbox .list-alert-optin>span{flex:1 1 auto;min-width:0}.app-content.view-inbox .list-alert-optin-enable{flex:0 0 auto;height:26px;padding:0 10px;border-radius:var(--radius-pill);background:var(--color-accent-primary);color:var(--color-content-inverse);font-size:12px;font-weight:600}.app-content.view-inbox .list-alert-optin-close{display:grid;place-items:center;flex:0 0 22px;width:22px;height:22px;border-radius:5px;color:var(--color-content-secondary)}.app-content.view-inbox .list-alert-optin-close:hover{background:#dfeeff}.app-content.view-inbox .conversation-list-header{flex:0 0 auto;padding:10px 12px;border-bottom:1px solid var(--color-border-subtle);background:var(--color-surface-raised)}.app-content.view-inbox .conversation-list-header .queue-tabs{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:4px;padding:0;margin:0 0 8px;border:0;overflow:visible}.app-content.view-inbox .conversation-list-header .queue-tabs button{display:flex;align-items:center;justify-content:center;gap:4px;height:32px;min-width:0;padding:0 6px;border:1px solid transparent;border-radius:var(--radius-control);color:var(--color-content-secondary);background:#f7f9fc;font-size:12px;white-space:nowrap}.app-content.view-inbox .conversation-list-header .queue-tabs button.active{border-color:#d7e8fc;background:#eaf3ff;color:#2c6db7;font-weight:600}.app-content.view-inbox .conversation-list-header .queue-tabs button:hover{background:#edf4fc}.app-content.view-inbox .conversation-list-header .queue-tabs b{margin:0;color:inherit;font-size:10px;font-weight:600}.app-content.view-inbox .conversation-list-header .queue-tabs b.queue-count-danger{min-width:16px;padding:0 5px;border-radius:var(--radius-pill);background:var(--color-status-danger);color:var(--color-content-inverse);line-height:16px;text-align:center}.app-content.view-inbox .conversation-list-header .list-search-row{display:flex;align-items:center;gap:8px;min-width:0}.app-content.view-inbox .conversation-list-header .list-search{display:flex;align-items:center;flex:1 1 auto;min-width:0;height:32px;box-sizing:border-box;margin:0;padding:0 9px;gap:6px;border:1px solid #dde7f3;border-radius:var(--radius-control);background:#fbfdff;color:#8b9bb0;box-shadow:none}.app-content.view-inbox .conversation-list-header .list-search:focus-within{border-color:#abc9eb;box-shadow:0 0 0 2px #4285ce14}.app-content.view-inbox .conversation-list-header .list-search svg{flex-shrink:0}.app-content.view-inbox .conversation-list-header .list-search input{flex:1 1 auto;min-width:0;width:100%;padding:0;color:var(--color-content-primary);font-size:12px;line-height:18px;background:transparent}.app-content.view-inbox .conversation-list-header .list-level-trigger{display:inline-flex;align-items:center;justify-content:center;flex:0 0 58px;width:58px;height:32px;padding:0;gap:4px;border:1px solid #dde7f3;border-radius:var(--radius-control);background:#f7faff;color:#6888af;font-size:11px}.app-content.view-inbox .conversation-list-header .list-level-trigger svg{width:12px;height:12px;flex-shrink:0}.app-content.view-inbox .conversation-list-header .list-level-trigger:hover,.app-content.view-inbox .conversation-list-header .list-level-trigger.is-filtered,.app-content.view-inbox .conversation-list-header .list-level-trigger[aria-expanded=true]{border-color:#c7ddf7;background:#eaf3ff;color:#2c6db7}.app-content.view-inbox .conversation-list-header .list-owner-filter{position:relative;display:flex;align-items:center;gap:2px;width:fit-content;max-width:100%;height:26px;margin-top:8px;padding:0 6px 0 8px;border:1px solid #dde7f3;border-radius:6px;background:#fbfdff;color:#6888af;font-size:11px}.app-content.view-inbox .conversation-list-header .list-owner-filter.is-filtered{border-color:#c7ddf7;background:#eaf3ff;color:#2c6db7}.app-content.view-inbox .conversation-list-header .list-owner-filter select{min-width:0;max-width:150px;padding:0 14px 0 0;border:0;background:transparent;color:inherit;font:inherit;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;outline:none}.app-content.view-inbox .conversation-list-header .list-owner-filter svg{position:absolute;right:6px;pointer-events:none}.app-content.view-inbox .conversation-list-header .list-owner-filter:focus-within{outline:2px solid #9dc3ef;outline-offset:1px}.app-content.view-inbox .conversation-list-header .list-level-chip{display:flex;align-items:center;gap:5px;width:fit-content;max-width:100%;box-sizing:border-box;margin-top:8px;padding:2px 4px 2px 7px;border:1px solid #d7e8fc;border-radius:6px;background:#eef5ff;color:#426eaa;font-size:10px;line-height:18px}.app-content.view-inbox .conversation-list-header .list-level-chip>span{min-width:0;overflow-wrap:anywhere}.app-content.view-inbox .conversation-list-header .list-level-chip button{display:grid;place-items:center;flex:0 0 20px;width:20px;height:20px;padding:0;border-radius:4px;color:inherit}.app-content.view-inbox .conversation-list-header .list-level-chip button:hover{background:#dfeeff}.conversation-level-menu{position:fixed;z-index:70;box-sizing:border-box;width:min(230px,calc(100vw - 16px));max-height:calc(100vh - 16px);overflow-y:auto;padding:4px;border:1px solid var(--color-border-default);border-radius:var(--radius-control);background:var(--color-surface-raised);box-shadow:0 8px 24px #1a365824;color:var(--color-content-primary)}.conversation-level-menu button{display:flex;align-items:center;justify-content:space-between;gap:8px;width:100%;min-height:34px;padding:7px 9px;border-radius:5px;background:transparent;color:var(--color-content-secondary);font-size:12px;line-height:20px;text-align:left}.conversation-level-menu button[aria-checked=true]{background:#eaf3ff;color:#2c6db7;font-weight:600}.conversation-level-menu button:hover{background:#f0f6fd}.conversation-level-menu button:focus-visible,.app-content.view-inbox .conversation-list-header button:focus-visible{outline:2px solid #9dc3ef;outline-offset:1px}.conversation-level-menu button svg{width:15px;height:15px;flex-shrink:0}.app-shell.view-inbox .row-meta{flex-wrap:wrap;row-gap:4px;min-width:0}.app-shell.view-inbox .row-meta>*{white-space:nowrap;flex-shrink:0}.app-shell.view-inbox .row-meta .human-read{flex-shrink:1;min-width:0;max-width:100%;overflow:hidden;text-overflow:ellipsis}.conversation-row-more{width:26px;height:22px;display:grid;place-content:center;border-radius:6px;color:#7d8aa0;background:transparent;opacity:0;transition:opacity .12s ease}.conversation-row-more:hover,.conversation-row-more[aria-expanded=true]{background:#e9eff7;color:#36475f}.conversation-row-more:focus-visible{outline:2px solid #9dc3ef;outline-offset:1px}@media(hover:none){.conversation-row-more{opacity:1}}.conversation-row-menu{width:min(180px,calc(100vw - 16px))}.conversation-row-menu .conversation-row-menu-danger{color:#c2383f}.conversation-row-menu .conversation-row-menu-danger:hover,.conversation-row-menu .conversation-row-menu-danger:focus-visible{background:#fdeeee;color:#a82a31}.confirm-dialog-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:120;display:grid;place-items:center;padding:16px;background:#141e3052}.confirm-dialog{box-sizing:border-box;width:min(420px,100%);padding:20px 22px 18px;border-radius:12px;background:#fff;box-shadow:0 18px 48px #1424403d;color:#273348}.confirm-dialog h2{margin:0 0 10px;font-size:16px}.confirm-dialog-body p{margin:0 0 8px;font-size:13px;line-height:1.6;color:#4f5d72}.confirm-dialog-subject{display:flex;flex-wrap:wrap;gap:8px;align-items:baseline}.confirm-dialog-subject strong{color:#273348}.confirm-dialog-subject span{color:#7d899a;font-size:12px}.confirm-dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}.confirm-dialog-actions .primary.danger{border-color:#d14a51;background:#d14a51;box-shadow:none}.confirm-dialog-actions button:focus-visible{outline:2px solid #9dc3ef;outline-offset:2px}.toast .toast-action{margin-left:6px;padding:3px 8px;border-radius:6px;color:#9fd0ff;font-size:12px;font-weight:600;text-decoration:underline}.toast .toast-action:hover,.toast .toast-action:focus-visible{background:#ffffff1f;color:#fff}:root{--reference-canvas:var(--color-workbench-canvas);--reference-ink:var(--color-workbench-content);--reference-muted:var(--color-workbench-content-secondary);--reference-line:var(--color-workbench-border);--reference-cyan:var(--color-workbench-action);--reference-violet:var(--color-workbench-ai);--reference-orange:var(--color-workbench-followup)}.app-shell.view-inbox{background:var(--reference-canvas)}.app-shell.view-inbox .rail{width:72px;flex-basis:72px;padding:var(--workbench-rail-padding);background:#f8fafc;border-right:1px solid var(--reference-line)}.app-shell.view-inbox .rail-brand{gap:0}.app-shell.view-inbox .rail-brand>span{display:none}.app-shell.view-inbox .rail-brand .mini-mark{width:38px;height:38px;border-radius:var(--radius-md);background:transparent;color:var(--reference-ink);box-shadow:none;font-size:27px;font-weight:800}.app-shell.view-inbox .rail-brand .mini-mark span{font-size:27px;line-height:1;letter-spacing:-.12em}.app-shell.view-inbox .rail nav button{padding:var(--workbench-rail-button-padding);border-radius:var(--radius-control);color:#8492a8}.app-shell.view-inbox .rail-avatar{width:35px;height:35px}.app-content.view-inbox .workspace{grid-template-columns:292px minmax(0,1fr) 400px;background:var(--reference-canvas);gap:var(--space-compact);padding:var(--space-compact)}.app-content.view-inbox .conversation-list,.app-content.view-inbox .chat-panel,.app-content.view-inbox .context-panel{border:1px solid var(--reference-line);border-radius:var(--radius-pane);box-shadow:var(--shadow-workbench-pane);background:#fff}.app-content.view-inbox .conversation-list,.app-content.view-inbox .chat-panel{border-right:1px solid var(--reference-line)}.app-content.view-inbox .chat-head{height:auto;min-height:68px;flex-shrink:0;padding:10px 16px;gap:10px}.app-content.view-inbox .chat-head .contact-avatar.large{width:40px;height:40px;flex-basis:40px;overflow:hidden;background:#eaf1f8}.app-content.view-inbox .chat-head .contact-avatar.large img,.app-content.view-inbox .profile-row .contact-avatar.large img{width:100%;height:100%;object-fit:cover;border-radius:inherit}.app-content.view-inbox .chat-title .chat-title-line{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.app-content.view-inbox .chat-title .chat-title-line h2{display:block;min-width:0;max-width:100%;font-size:16px;color:var(--reference-ink);overflow-wrap:anywhere}.app-content.view-inbox .chat-title p{display:flex;align-items:center;gap:5px;flex-wrap:wrap;margin-top:4px;color:#8190a8;font-size:11px}.app-content.view-inbox .messages{padding:var(--workbench-message-padding);background:#fff}.app-content.view-inbox .message-line{max-width:790px}.app-content.view-inbox .message-avatar{overflow:hidden;background:#e8eef6}.app-content.view-inbox .message-avatar img{width:100%;height:100%;display:block;object-fit:cover}.app-content.view-inbox .bubble{border:0;background:#f0f3f8;color:var(--reference-ink)}.app-content.view-inbox .from-team .bubble{background:#e5f7fc}.app-content.view-inbox .message-line.from-team:has(.ai-label) .bubble{background:#f4f0ff}.app-content.view-inbox .bubble p{font-size:14px;line-height:1.58;color:var(--reference-ink)}.app-content.view-inbox .composer{flex-shrink:0;padding:10px 16px;background:#fff;border-top:1px solid var(--reference-line)}.app-content.view-inbox .reply-editor{position:relative;border:1px solid #dfe8f1;border-radius:var(--radius-control);background:#fbfdff}.app-content.view-inbox .reply-editor:focus-within{border-color:#9eddeb;box-shadow:var(--focus-ring-workbench)}.app-content.view-inbox .reply-editor>textarea{display:block;box-sizing:border-box;width:100%;min-height:44px;max-height:160px;margin:0;padding:11px 62px 11px 12px;border:0;border-radius:inherit;background:transparent;font-size:14px;line-height:20px;resize:none;box-shadow:none}.app-content.view-inbox .reply-editor>textarea:focus{border:0;box-shadow:none;outline:none}.app-content.view-inbox .reply-editor .composer-actions{position:absolute;right:5px;bottom:5px;display:flex;margin:0;padding:0}.app-content.view-inbox .composer-meta{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:6px}.app-content.view-inbox .composer-meta .composer-hint{margin:0;font-size:10px;line-height:1.4}.app-content.view-inbox .composer-readonly{padding:9px 16px}.app-content.view-inbox .composer-status{display:flex;align-items:flex-start;gap:6px;color:#936526;font-size:11px;line-height:1.5}.app-content.view-inbox .composer-status svg{flex-shrink:0;margin-top:1px}.app-content.view-inbox .composer-readonly>.composer-hint{margin:4px 0 0}.app-content.view-inbox .composer-draft-preview{margin-top:6px;color:var(--muted);font-size:11px}.app-content.view-inbox .composer-draft-preview summary{width:fit-content;cursor:pointer;color:var(--reference-ink);line-height:1.5}.app-content.view-inbox .composer-draft-preview textarea{display:block;width:100%;box-sizing:border-box;height:100px;min-height:80px;max-height:160px;margin-top:6px;padding:9px 10px;resize:none;overflow:auto;border:1px solid #dfe8f1;border-radius:var(--radius-control);background:#fbfdff;color:var(--reference-ink);font-size:12px;line-height:1.5}.app-content.view-inbox .send-button{width:34px;min-width:34px;height:34px;border-radius:var(--radius-action);background:var(--reference-cyan);border-color:var(--reference-cyan);font-size:0;box-shadow:var(--shadow-workbench-send)}.app-content.view-inbox .reply-editor .send-button{padding:0;gap:0;justify-content:center}.app-content.view-inbox .reply-editor .send-button svg{width:17px;height:17px;flex-shrink:0}.app-content.view-inbox .send-button.blocked{background:#b8dbea;border-color:#b8dbea}.request-summary-card{width:min(100%,790px);margin:var(--workbench-summary-margin);padding:var(--workbench-summary-padding);border:1px solid #e5dcff;border-radius:var(--radius-summary);background:linear-gradient(135deg,#faf8ff,#f3efff);box-shadow:var(--shadow-workbench-summary)}.request-summary-card header{display:flex;align-items:center;gap:var(--space-2);color:var(--reference-violet);margin-bottom:var(--space-3)}.request-summary-card header strong{font-size:14px}.request-summary-card header span{font-size:12px;color:#978bcf}.request-summary-grid{display:grid;grid-template-columns:1fr 1fr;gap:var(--workbench-summary-grid-gap);padding:var(--space-3) var(--space-detail);border-radius:var(--radius-inset);background:#ffffffab}.request-summary-grid div{display:grid;grid-template-columns:70px minmax(0,1fr);gap:var(--space-2);min-width:0;font-size:11px}.request-summary-grid dt{color:#77829a}.request-summary-grid dd{margin:0;color:#293652;overflow-wrap:anywhere}.app-content.view-inbox .context-tabs{height:72px;gap:var(--workbench-context-tab-gap);padding:var(--workbench-context-tab-padding);background:#fff}.app-content.view-inbox .context-tabs button{height:44px;color:#8190a6;font-size:12px}.app-content.view-inbox .context-tabs button.active{color:#0caed4;border-bottom-color:#16b8da}.app-content.view-inbox .context-tabs .mobile-context-close{display:none}.app-content.view-inbox .context-panel{display:flex;flex-direction:column}.app-content.view-inbox .context-tabs{order:0;flex:0 0 auto}.app-content.view-inbox .customer-section{order:1}.app-content.view-inbox .copilot{order:2}.app-content.view-inbox .customer-followups-section{order:3}.app-content.view-inbox .customer-notes-section{order:4}.app-content.view-inbox .vehicles-section{order:5}.app-content.view-inbox .summary-section{order:6}.app-content.view-inbox .context-section{padding:var(--workbench-context-padding);background:#fff}.app-content.view-inbox .profile-row strong{font-size:16px;color:var(--reference-ink)}.app-content.view-inbox .profile-facts{gap:var(--space-compact);margin-top:var(--space-4)}.app-content.view-inbox .profile-facts div{grid-template-columns:84px minmax(0,1fr);font-size:12px}.app-content.view-inbox .profile-facts dd{color:#344561}.customer-requirements{margin-top:20px;padding-top:17px;border-top:1px solid #edf1f5}.customer-requirements .section-title{margin-bottom:10px}.customer-requirements .section-title h3 span,.customer-followups-section .section-title h3 span{margin-left:4px;color:#8996aa;font-size:10px;font-weight:400}.customer-requirements dl{display:grid;gap:0;padding:var(--space-compact) 12px;margin:0;border-radius:var(--radius-md);background:#f7f9fc}.customer-requirements dl div{display:grid;grid-template-columns:73px minmax(0,1fr);gap:var(--space-2);padding:5px 0;font-size:11px}.customer-requirements dt{color:#8492a6}.customer-requirements dd{margin:0;color:#31415e;overflow-wrap:anywhere}.followup-cta{display:inline-flex;align-items:center;gap:5px;padding:7px 9px;border-radius:var(--radius-sm);background:#fff1e2;color:#e58a25;font-size:10px}.followup-cta:hover{background:#ffead2}.app-content.view-inbox .vehicles-section{background:#fbfcfe}.app-content.view-inbox .vehicle-match{border:1px solid #e7edf3;border-radius:var(--radius-md);padding:var(--space-compact);margin-bottom:var(--space-2);background:#fff}.app-content.view-inbox .vehicle-match:last-child{margin-bottom:0}.app-content.view-inbox .context-panel.context-tab-profile .vehicles-section,.app-content.view-inbox .context-panel.context-tab-profile .summary-section,.app-content.view-inbox .context-panel.context-tab-vehicles .profile-section,.app-content.view-inbox .context-panel.context-tab-vehicles .summary-section,.app-content.view-inbox .context-panel.context-tab-summary .profile-section,.app-content.view-inbox .context-panel.context-tab-summary .vehicles-section,.app-content.view-inbox .context-panel .summary-section,.app-content.view-inbox .context-panel .copilot{display:block}@media(max-width:1459px){.app-content.view-inbox .workspace{grid-template-columns:minmax(0,1fr);gap:0;padding:0}.app-content.view-inbox .conversation-list,.app-content.view-inbox .chat-panel,.app-content.view-inbox .context-panel{border-radius:0;box-shadow:none}.app-content.view-inbox .context-tabs .mobile-context-close{display:grid}.app-content.view-inbox .context-panel{display:none;position:absolute;inset:0 0 0 auto;width:min(420px,92vw);z-index:5}.app-content.view-inbox .workspace.context-open .context-panel{display:flex}}.app-shell .rail{width:var(--shell-rail-width);flex-basis:var(--shell-rail-width)}.app-content>.topbar{display:flex;flex:0 0 var(--shell-topbar-height);height:var(--shell-topbar-height)}.app-content.view-inbox>.workspace{height:auto;min-height:0;flex:1 1 auto}.app-content.view-inbox{background:var(--color-surface-canvas)}.app-content.view-inbox>.workspace{margin:var(--space-6) var(--space-8) var(--space-8);border:1px solid var(--color-border-default);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);background:var(--color-surface-raised);overflow:hidden;gap:0;padding:0}.app-content.view-inbox>.workspace>.conversation-list,.app-content.view-inbox>.workspace>.chat-panel,.app-content.view-inbox>.workspace>.context-panel{border:0;border-radius:0;box-shadow:none}.app-content.view-inbox>.workspace>.conversation-list,.app-content.view-inbox>.workspace>.chat-panel{border-right:1px solid var(--color-border-subtle)}.ui-button{display:inline-flex;align-items:center;justify-content:center;gap:var(--space-2);border:1px solid transparent;border-radius:var(--radius-sm);font-size:12px;font-weight:600;line-height:1;white-space:nowrap;transition:background-color .16s ease,border-color .16s ease,color .16s ease,box-shadow .16s ease,transform .16s ease}.ui-button-sm{min-height:30px;padding:0 var(--space-3)}.ui-button-md{min-height:36px;padding:0 var(--space-4)}.ui-button-primary{color:var(--color-content-inverse);background:var(--color-accent-primary);box-shadow:0 5px 12px #1769f529}.ui-button-primary:hover:not(:disabled){background:#0f5bdc;box-shadow:var(--shadow-floating);transform:translateY(-1px)}.ui-button-secondary{color:var(--color-content-primary);background:var(--color-surface-raised);border-color:var(--color-border-default)}.ui-button-secondary:hover:not(:disabled){border-color:var(--color-border-strong);background:var(--color-surface-subtle)}.ui-button-ghost{color:var(--color-content-secondary);background:transparent}.ui-button-ghost:hover:not(:disabled){color:var(--color-accent-primary);background:var(--color-accent-primary-soft)}.ui-button-danger{color:var(--color-status-danger);background:var(--color-status-danger-soft);border-color:#f4d3d5}.ui-button:focus-visible{outline:none;box-shadow:var(--focus-ring)}.ui-button:disabled{transform:none}.ui-status-badge{display:inline-flex;align-items:center;gap:var(--space-1);min-height:22px;padding:0 var(--space-2);border-radius:var(--radius-pill);font-size:10px;font-weight:600;line-height:1;white-space:nowrap}.profile-row .ui-status-badge{display:inline-flex}.ui-status-badge>svg{flex:0 0 auto}.ui-status-ai{color:var(--color-accent-ai);background:var(--color-accent-ai-soft)}.ui-status-customer{color:var(--color-status-customer);background:var(--color-status-customer-soft)}.ui-status-vehicle{color:var(--color-status-vehicle);background:var(--color-status-vehicle-soft)}.ui-status-success{color:var(--color-status-success);background:var(--color-status-success-soft)}.ui-status-warning{color:var(--color-status-warning);background:var(--color-status-warning-soft)}.ui-status-danger{color:var(--color-status-danger);background:var(--color-status-danger-soft)}.ui-status-neutral{color:var(--color-content-secondary);background:var(--color-surface-muted)}.request-summary-card header .ui-status-badge{color:var(--color-accent-ai);font-size:10px}.ui-empty-state{display:grid;justify-items:center;align-content:center;gap:var(--space-2);min-height:180px;padding:var(--space-6);color:var(--color-content-secondary);font-size:12px;text-align:center}.ui-empty-state strong{color:var(--color-content-primary);font-size:13px}.ui-empty-state>span{max-width:32ch;line-height:1.55}.ui-empty-state-icon{display:grid;place-items:center;width:38px;height:38px;color:var(--color-accent-primary);background:var(--color-accent-primary-soft);border-radius:var(--radius-md)}.ui-empty-state-action{margin-top:var(--space-2)}.ui-surface-card{border:1px solid var(--color-border-default);border-radius:var(--radius-md);background:var(--color-surface-raised);box-shadow:var(--shadow-card)}@media(prefers-reduced-motion:reduce){.ui-button{transition:none}}@media(max-width:760px){.app-content>.topbar{padding:0 12px;gap:8px}.app-content>.topbar .topbar-actions{gap:6px;min-width:0}.app-content>.topbar .service-pill{font-size:0;gap:0}.app-content>.topbar .user-menu>div:nth-child(2){display:none}.app-content>.topbar .logout-button{width:28px}}@media(max-width:620px){.app-shell .rail{width:58px;flex-basis:58px}}@media(max-width:760px){.app-content.view-inbox>.workspace{margin:var(--space-4)}}.app-shell.workbench-theme{background:var(--reference-canvas)}.app-shell.workbench-theme .rail{width:72px;flex-basis:72px;padding:var(--workbench-rail-padding);background:#f8fafc;border-right:1px solid var(--reference-line)}.app-shell.workbench-theme .rail-brand{gap:0}.app-shell.workbench-theme .rail-brand>span{display:none}.app-shell.workbench-theme .rail-brand .mini-mark{width:38px;height:38px;border-radius:var(--radius-md);background:transparent;color:var(--reference-ink);box-shadow:none;font-size:27px;font-weight:800}.app-shell.workbench-theme .rail-brand .mini-mark span{font-size:27px;line-height:1;letter-spacing:-.12em}.app-shell.workbench-theme .rail nav{gap:var(--space-2);margin-top:var(--space-section)}.app-shell.workbench-theme .rail nav button{padding:var(--workbench-rail-button-padding);border-radius:var(--radius-control);color:#8492a8}.app-shell.workbench-theme .rail nav button:hover:not(.active){color:#16a9c8;background:#eef9fc}.app-shell.workbench-theme .rail nav button.active{color:#0caed4;background:linear-gradient(145deg,#22c2e1,#3cbce9);box-shadow:var(--shadow-workbench-nav)}.app-shell.workbench-theme .rail nav button.active svg{color:#fff}.app-shell.workbench-theme .rail nav button span{font-size:10px}.app-shell.workbench-theme .rail-avatar{width:35px;height:35px}.app-shell.workbench-theme .app-content:not(.view-inbox){background:var(--reference-canvas)}.app-shell.workbench-theme .app-content{background:var(--color-surface-canvas)}.app-shell.workbench-theme .app-content:not(.view-inbox)>.connection-strip{margin:0 32px;border:1px solid #f3e0b9;border-top:0;border-radius:0 0 var(--radius-inset) var(--radius-inset)}@media(max-width:620px){.app-shell.workbench-theme .rail{width:58px;flex-basis:58px}}.rail-more-menu{position:fixed;z-index:80;box-sizing:border-box;min-width:150px;padding:4px;border:1px solid var(--color-border-default);border-radius:var(--radius-control);background:var(--color-surface-raised);box-shadow:0 8px 24px #1a365824;color:var(--color-content-primary)}.rail-more-menu button{display:flex;align-items:center;gap:8px;width:100%;min-height:34px;padding:7px 10px;border-radius:5px;background:transparent;color:var(--color-content-secondary);font-size:12px;text-align:left}.rail-more-menu button:hover,.rail-more-menu button:focus-visible{background:#f0f6fd;outline:none}.rail-more-menu button.active{background:#eaf3ff;color:#2c6db7;font-weight:600}.workbench-theme .app-content:not(.view-inbox){background:var(--color-workbench-canvas);color:var(--color-workbench-content)}.workbench-theme .app-content:not(.view-inbox) .module-page{width:auto;max-width:none;min-height:calc(100% - 56px);padding:30px clamp(22px,3.8vw,56px) 56px;margin:24px 32px 32px;overflow:visible;border:1px solid var(--color-workbench-border);border-radius:var(--radius-pane);background:#fffffff7;box-shadow:var(--shadow-workbench-pane)}.workbench-theme .app-content:not(.view-inbox) .page-header{min-height:82px;align-items:center;border-bottom:0;padding:0 2px 22px;margin:0 0 18px}.workbench-theme .app-content:not(.view-inbox) .page-header-copy h1{margin:0;color:var(--color-workbench-content);font-size:clamp(24px,2.1vw,30px);font-weight:760;letter-spacing:-.045em;line-height:1.15}.workbench-theme .app-content:not(.view-inbox) .page-header-copy p{margin:8px 0 0;color:var(--color-workbench-content-secondary);font-size:12px;line-height:1.5}.workbench-theme .app-content:not(.view-inbox) .page-header-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px;min-width:0}.workbench-theme .app-content:not(.view-inbox) .page-header-actions .ui-button,.workbench-theme .app-content:not(.view-inbox) .page-header-actions .outline-button,.workbench-theme .app-content:not(.view-inbox) .page-header-actions .primary{min-height:36px;border-radius:var(--radius-action)}.workbench-theme .app-content:not(.view-inbox) .page-header-actions .ui-button-primary,.workbench-theme .app-content:not(.view-inbox) .page-header-actions .primary{background:var(--color-workbench-action);border-color:var(--color-workbench-action);box-shadow:var(--shadow-workbench-send)}.workbench-theme .app-content:not(.view-inbox) .page-header-actions .ui-button-secondary,.workbench-theme .app-content:not(.view-inbox) .page-header-actions .outline-button{color:var(--color-workbench-content);background:#ffffffe0;border-color:var(--color-workbench-border)}.workbench-theme .app-content:not(.view-inbox) .customer-surface,.workbench-theme .app-content:not(.view-inbox) .team-grid,.workbench-theme .app-content:not(.view-inbox) .knowledge-main,.workbench-theme .app-content:not(.view-inbox) .knowledge-side{border:1px solid var(--color-workbench-border);border-radius:var(--radius-pane);background:#fffffff5;box-shadow:var(--shadow-workbench-pane)}.workbench-theme .app-content:not(.view-inbox) .customer-surface{overflow:hidden}.workbench-theme .app-content:not(.view-inbox) .customer-tabs{display:flex;align-items:center;gap:6px;padding:14px 18px 12px;margin:0;border-bottom:1px solid var(--color-workbench-border);background:#fafcfeb8}.workbench-theme .app-content:not(.view-inbox) .customer-table,.workbench-theme .app-content:not(.view-inbox) .team-grid{border:0;border-radius:0;background:transparent;box-shadow:none}.workbench-theme .app-content:not(.view-inbox) .table-head{padding:13px 20px;color:#8d9caf;background:#f9fbfd;border-bottom:1px solid var(--color-workbench-border);font-size:10px;font-weight:650;letter-spacing:.02em}.workbench-theme .app-content:not(.view-inbox) .table-row{padding:14px 20px;color:#506079;border-top-color:#eef3f7;background:transparent;transition:background .16s ease,box-shadow .16s ease}.workbench-theme .app-content:not(.view-inbox) .table-person strong,.workbench-theme .app-content:not(.view-inbox) .team-row .member-info strong{color:var(--color-workbench-content);font-weight:700}.workbench-theme .app-content:not(.view-inbox) .table-person span,.workbench-theme .app-content:not(.view-inbox) .team-row .member-info span,.workbench-theme .app-content:not(.view-inbox) .table-row time{color:var(--color-workbench-content-secondary)}.workbench-theme .app-content:not(.view-inbox) .contact-avatar,.workbench-theme .app-content:not(.view-inbox) .team-row .avatar{background:#e8f5f8;color:#2186a0;border:1px solid #d9edf2}.workbench-theme .app-content:not(.view-inbox) .team-grid{padding:5px 0}.workbench-theme .app-content:not(.view-inbox) .team-row{min-height:66px;padding:13px 20px;border-bottom-color:#eef3f7}.workbench-theme .app-content:not(.view-inbox) .invite-inline{align-items:center;gap:8px}.workbench-theme .app-content:not(.view-inbox) .permission-strip,.workbench-theme .app-content:not(.view-inbox) .unavailable-inline{border-color:var(--color-workbench-border);border-radius:var(--radius-inset);background:#ffffffd1}.workbench-theme .app-content:not(.view-inbox) .knowledge-layout,.workbench-theme .app-content:not(.view-inbox) .status-grid{gap:16px}.workbench-theme .app-content:not(.view-inbox) .knowledge-main{padding:24px}.workbench-theme .app-content:not(.view-inbox) .knowledge-side{padding:8px}.workbench-theme .app-content:not(.view-inbox) .knowledge-title h2{color:var(--color-workbench-content);font-weight:700}.workbench-theme .app-content:not(.view-inbox) .knowledge-title p{color:var(--color-workbench-content-secondary)}.workbench-theme .app-content:not(.view-inbox) .knowledge-outline{gap:8px;margin:23px 0 21px;padding-bottom:17px;border-bottom-color:var(--color-workbench-border)}@media(max-width:760px){.workbench-theme .app-content:not(.view-inbox) .module-page{min-height:calc(100% - 32px);padding:24px 16px 40px;margin:16px;border-radius:var(--radius-md)}.workbench-theme .app-content:not(.view-inbox) .page-header{display:block;min-height:0}.workbench-theme .app-content:not(.view-inbox) .page-header-actions{justify-content:flex-start;margin-top:15px}.workbench-theme .app-content:not(.view-inbox) .invite-inline{align-items:stretch;flex-wrap:wrap}.workbench-theme .app-content:not(.view-inbox) .customer-surface,.workbench-theme .app-content:not(.view-inbox) .team-grid,.workbench-theme .app-content:not(.view-inbox) .knowledge-main,.workbench-theme .app-content:not(.view-inbox) .knowledge-side{border-radius:var(--radius-md)}}.workbench-theme .app-content:not(.view-inbox) .customer-toolbar{display:flex;align-items:center;gap:10px;padding:12px 18px;border-bottom:1px solid var(--color-workbench-border)}.workbench-theme .app-content:not(.view-inbox) .customer-search{display:flex;align-items:center;gap:6px;flex:0 1 300px;min-width:0;height:32px;padding:0 10px;border:1px solid var(--color-workbench-border);border-radius:var(--radius-inset);background:#fff;color:var(--color-workbench-content-secondary)}.workbench-theme .app-content:not(.view-inbox) .customer-owner-filter{display:flex;align-items:center;gap:2px;height:32px;padding:0 8px;border:1px solid var(--color-workbench-border);border-radius:var(--radius-inset);background:#fff;color:var(--color-workbench-content-secondary);font-size:11px}.workbench-theme .app-content:not(.view-inbox) .customer-total{margin-left:auto;color:var(--color-workbench-content-secondary);font-size:12px;white-space:nowrap}.workbench-theme .app-content:not(.view-inbox) .customer-bulk-bar{display:flex;align-items:center;gap:10px;padding:8px 18px;border-bottom:1px solid #d7e8fc;background:var(--color-accent-primary-soft);color:var(--color-workbench-content);font-size:12px}.workbench-theme .app-content:not(.view-inbox) .customer-select{flex:0 0 auto;width:15px;height:15px;margin:0 8px 0 0;accent-color:var(--color-accent-primary);cursor:pointer}.workbench-theme .app-content.view-dashboard{background:linear-gradient(180deg,#f4f9fb,#f7fafb 52%,#f3f6fa)}.workbench-theme .dashboard-page{min-height:calc(100% - 32px);padding:clamp(24px,3.8vw,42px) clamp(22px,4vw,56px) 44px;margin:16px 32px 20px;border:1px solid #e2ebef;border-radius:22px;background:#ffffffe6;box-shadow:0 16px 36px #37556512;overflow:auto}.workbench-theme .dashboard-page.workspace{display:block;height:auto;min-height:calc(100% - 32px);grid-template-columns:none;gap:0}.dashboard-metric-icon{display:grid;place-items:center;width:34px;height:34px;border-radius:11px}.dashboard-metric-cyan .dashboard-metric-icon{color:#0b9db5;background:#e7f9fc}.dashboard-metric-blue .dashboard-metric-icon{color:#3d76c4;background:#edf3ff}.dashboard-metric-violet .dashboard-metric-icon{color:#7761c6;background:#f2efff}.dashboard-metric-orange .dashboard-metric-icon{color:#c57b24;background:#fff4e4}.dashboard-metric-red .dashboard-metric-icon{color:#bc6565;background:#fff0f0}.app-shell.workbench-theme .app-content,.app-shell.workbench-theme .app-content:not(.view-inbox){background:#f4f5f7}@media(max-width:760px){.workbench-theme .dashboard-page,.workbench-theme .vehicles-page{margin:14px;padding:23px 17px 35px;border-radius:16px}}@media(max-width:430px){.dashboard-metric-icon{width:29px;height:29px}}.customer-next-step .assignee-pill:hover:not(:disabled),.customer-next-step .assignee-pill.is-open{border-color:var(--color-accent-primary);background:var(--color-accent-primary-soft)}.customer-next-step .assignee-pill.is-unassigned:hover:not(:disabled),.customer-next-step .assignee-pill.is-unassigned.is-open{color:var(--color-accent-primary);background:var(--color-accent-primary-soft)}.assignee-avatar{flex:0 0 22px;width:22px;height:22px;display:grid;place-content:center;border-radius:50%;background:var(--color-accent-primary-soft);color:var(--color-accent-primary);font-size:11px;font-weight:600}.workbench-theme .app-content:not(.view-inbox) .customer-next-step .assignee-avatar{color:var(--color-accent-primary);font-size:11px}.assignee-menu{position:fixed;z-index:1000;padding:6px;background:var(--color-surface-raised);border:1px solid var(--color-border-default);border-radius:var(--radius-md);box-shadow:var(--shadow-floating);max-height:calc(100vh - 16px);overflow-y:auto}.assignee-menu-head{padding:6px 8px 10px;margin-bottom:4px;border-bottom:1px solid var(--color-border-subtle);font-size:12px;font-weight:500;color:var(--color-content-secondary)}.assignee-menu-empty{padding:10px 8px;font-size:13px;color:var(--color-content-secondary)}.assignee-option{display:flex;align-items:center;gap:9px;width:100%;height:38px;padding:0 8px;border-radius:var(--radius-sm);font-size:13px;color:var(--color-content-primary);text-align:left}.assignee-option:hover,.assignee-option:focus-visible,.assignee-option.is-selected{outline:none;background:var(--color-accent-primary-soft);color:var(--color-accent-primary)}.assignee-option-name{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:500}.assignee-role-tag{padding:3px 7px;border-radius:var(--radius-pill);font-size:12px;line-height:1;background:var(--color-surface-muted);color:var(--color-content-secondary)}.assignee-option.is-selected .assignee-role-tag{background:var(--color-surface-raised);color:var(--color-accent-primary)}.assignee-option-check{flex:0 0 14px;width:14px;color:var(--color-accent-primary)}.assignee-option-clear{margin-top:4px;border-top:1px solid var(--color-border-subtle);border-radius:0 0 var(--radius-sm) var(--radius-sm);color:var(--color-content-secondary)}.assignee-option-clear:hover,.assignee-option-clear:focus-visible{color:var(--color-accent-primary);background:var(--color-accent-primary-soft)}.customer-next-step .assignee-pill.is-unassigned .assignee-pill-name{font-weight:500}@media(max-width:1120px){.workbench-theme .app-content:not(.view-inbox) .module-customers .customer-action-row>.customer-next-step{display:flex;flex-wrap:wrap;align-items:center;gap:8px;grid-column:1 / -1;justify-self:start}}.copilot-window-layer{position:fixed;z-index:79;top:0;right:0;bottom:0;left:0;pointer-events:none}.copilot-window-backdrop{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%;padding:0;border:0;border-radius:0;background:#14213d29;cursor:default;pointer-events:auto}.copilot-window{position:fixed;z-index:80;right:24px;bottom:24px;width:min(560px,calc(100vw - 48px));height:min(760px,calc(100vh - 112px));min-height:420px;display:flex;flex-direction:column;overflow:hidden;border:1px solid var(--color-border-default);border-radius:var(--radius-lg);background:var(--color-surface-raised);box-shadow:0 22px 60px #14213d2e,0 4px 16px #14213d14;color:var(--color-content-primary);animation:copilot-window-in .18s ease-out both;pointer-events:auto}@keyframes copilot-window-in{0%{opacity:0;transform:translateY(10px) scale(.985)}to{opacity:1;transform:translateY(0) scale(1)}}.copilot-window-head{display:flex;align-items:center;justify-content:space-between;gap:var(--space-3);flex:0 0 auto;padding:14px 16px 12px;border-bottom:1px solid var(--color-border-subtle);background:linear-gradient(135deg,#fbfaff,#fff 66%)}.copilot-window-title{display:flex;align-items:center;gap:10px;min-width:0}.copilot-window-icon{display:grid;place-items:center;width:32px;height:32px;flex:0 0 32px;color:var(--color-accent-ai);background:var(--color-accent-ai-soft);border-radius:10px}.copilot-window-title h3{margin:0;font-size:14px;letter-spacing:-.01em}.copilot-window-title p{margin:3px 0 0;color:var(--color-content-tertiary);font-size:10px}.copilot-window-actions{display:flex;align-items:center;gap:12px}.copilot-window-actions .link-button{font-size:11px;color:var(--color-content-secondary)}.copilot-window-actions .link-button:hover:not(:disabled){color:var(--color-accent-primary)}.copilot-window-actions .icon-button{width:28px;height:28px;color:var(--color-content-secondary)}.copilot-window-context{display:flex;align-items:center;gap:5px;flex:0 0 auto;min-height:32px;padding:0 16px;color:var(--color-content-secondary);font-size:10px;background:var(--color-surface-subtle);border-bottom:1px solid var(--color-border-subtle)}.copilot-window-context strong{max-width:18ch;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--color-content-primary);font-weight:600}.copilot-window-context .status-dot{width:6px;height:6px;flex:0 0 6px;border-radius:50%;background:var(--color-content-tertiary);box-shadow:none}.copilot-private{margin-left:auto;color:var(--color-content-tertiary)}.copilot-messages{flex:1 1 auto;min-height:0;overflow-y:auto;padding:16px;background:var(--color-surface-canvas);scroll-behavior:smooth}.copilot-message{display:flex;align-items:flex-start;gap:9px;max-width:92%;margin:0 0 15px}.copilot-message.user{margin-left:auto;flex-direction:row-reverse}.copilot-message-avatar{display:grid;place-items:center;width:26px;height:26px;flex:0 0 26px;margin-top:2px;border-radius:50%;color:var(--color-accent-ai);background:var(--color-accent-ai-soft);font-size:10px;font-weight:700}.copilot-message.user .copilot-message-avatar{color:var(--color-status-customer);background:var(--color-status-customer-soft)}.copilot-message-body{min-width:0}.copilot-message-role{margin:0 0 4px 2px;color:var(--color-content-tertiary);font-size:10px}.copilot-message.user .copilot-message-role{margin-right:2px;text-align:right}.copilot-message-body>p{margin:0;padding:10px 12px;border:1px solid var(--color-border-subtle);border-radius:4px 12px 12px;background:var(--color-surface-raised);color:var(--color-content-primary);font-size:12px;line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere;box-shadow:0 1px 2px #14213d08}.copilot-message.user .copilot-message-body>p{border-color:#d9e8ff;border-radius:12px 4px 12px 12px;background:var(--color-status-customer-soft);color:#1f4e9b}.copilot-message-sources{display:flex;flex-wrap:wrap;gap:5px;margin-top:7px}.copilot-message-sources span{display:inline-flex;align-items:center;gap:3px;padding:4px 6px;border:1px solid #e4ddff;border-radius:var(--radius-xs);color:var(--color-accent-ai);background:var(--color-accent-ai-soft);font-size:9px}.copilot-message-sources small{flex-basis:100%;color:var(--color-content-tertiary);font-size:9px}.copilot-reply-draft{margin-top:8px;padding:9px 10px;border:1px solid #dfd6f4;border-radius:var(--radius-sm);background:var(--color-accent-ai-soft)}.copilot-reply-draft strong{color:var(--color-accent-ai);font-size:10px}.copilot-reply-draft p{margin:5px 0 0;color:var(--color-content-primary);white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.6}.copilot-history-state{padding:8px 0;color:var(--color-content-secondary);font-size:11px}.copilot-risk{display:flex;align-items:flex-start;gap:4px;margin-top:7px;color:#9a7041;font-size:9px;line-height:1.4}.copilot-risk svg{flex:0 0 auto;margin-top:1px}.copilot-message-actions{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px}.copilot-message-actions button{min-height:23px;padding:0 7px;border:1px solid var(--color-border-default);border-radius:var(--radius-xs);color:var(--color-content-secondary);background:var(--color-surface-raised);font-size:9px}.copilot-message-actions button:hover:not(:disabled){border-color:#b9a9ef;color:var(--color-accent-ai);background:var(--color-accent-ai-soft)}.copilot-message-actions button:disabled{opacity:.55;cursor:not-allowed}.copilot-message.is-typing .copilot-message-body>p{color:var(--color-content-secondary)}.typing-dot{display:inline-block;width:5px;height:5px;margin:0 2px;border-radius:50%;background:var(--color-accent-ai);animation:copilot-typing 1s infinite ease-in-out}.typing-dot:nth-child(2){animation-delay:.12s}.typing-dot:nth-child(3){animation-delay:.24s}@keyframes copilot-typing{0%,60%,to{opacity:.32;transform:translateY(0)}30%{opacity:1;transform:translateY(-2px)}}.copilot-composer{flex:0 0 auto;padding:10px 14px 12px;border-top:1px solid var(--color-border-subtle);background:var(--color-surface-raised)}.copilot-input{position:relative;border:1px solid #e4ddf0;border-radius:var(--radius-sm);background:#fff}.copilot-input:focus-within{border-color:#b9a9df;box-shadow:0 0 0 2px #7659e812}.copilot-input textarea{display:block;box-sizing:border-box;width:100%;min-height:48px;max-height:120px;margin:0;padding:13px 56px 13px 12px;resize:none;border:0;border-radius:inherit;color:var(--color-content-primary);background:transparent;font:inherit;font-size:12px;line-height:20px;outline:none}.copilot-input textarea::placeholder{color:var(--color-content-tertiary)}.copilot-input textarea:disabled{opacity:.75}.copilot-input .copilot-send{position:absolute;right:7px;bottom:7px;display:inline-flex;align-items:center;justify-content:center;width:32px;min-width:32px;height:32px;padding:0;gap:0;border:1px solid #ded4f3;border-radius:8px;background:#eee7fa;color:var(--color-accent-ai);box-shadow:none}.copilot-input .copilot-send svg{width:18px;height:18px;flex-shrink:0}.copilot-input .copilot-send:hover:not(:disabled){border-color:#b9a9df;background:#e5dcf7}.copilot-input .copilot-send:disabled{opacity:.5;cursor:not-allowed}.copilot-error{display:flex;align-items:flex-start;gap:6px;margin:0 0 8px;padding:7px 9px;border:1px solid #f2d1d4;border-radius:var(--radius-sm);color:var(--color-status-danger);background:var(--color-status-danger-soft);font-size:10px;line-height:1.5}.copilot-error svg{flex-shrink:0;margin-top:1px}.copilot-error span{min-width:0;flex:1;overflow-wrap:anywhere}.copilot-error .link-button{flex-shrink:0;color:var(--color-status-danger);text-decoration:underline}@media(max-width:760px){.copilot-window{right:12px;bottom:12px;width:calc(100vw - 24px);height:min(720px,calc(100vh - 80px));min-height:380px;border-radius:var(--radius-md)}.copilot-window-head{padding:12px 13px 10px}.copilot-messages{padding:13px 11px}.copilot-composer{padding-left:11px;padding-right:11px}}@media(prefers-reduced-motion:reduce){.copilot-window{animation:none}.copilot-messages{scroll-behavior:auto}.typing-dot{animation:none;opacity:.65}}.mobile-back,.mobile-context,.mobile-context-close,.context-backdrop{display:none}@media(max-width:1459px){html:has(.app-shell),body:has(.app-shell),#root:has(.app-shell){overflow:hidden}.app-shell.workbench-theme .rail{width:68px;flex-basis:68px}.app-content:not(.view-inbox) .module-page{margin:0;min-height:100%;border-radius:0;box-shadow:none}.app-content:not(.view-inbox){background:var(--color-surface-canvas)}.app-content.view-inbox .workspace{grid-template-columns:minmax(0,1fr);position:relative}.app-content.view-inbox .conversation-list,.app-content.view-inbox .chat-panel,.app-content.view-inbox .context-panel{grid-column:1;grid-row:1;min-width:0}.app-content.view-inbox .chat-panel,.app-content.view-inbox .context-panel,.app-content.view-inbox .workspace.mobile-chat .conversation-list{display:none}.app-content.view-inbox .workspace.mobile-chat .chat-panel{display:flex}.app-content.view-inbox .workspace.context-open .context-panel{display:block;position:absolute;inset:0 0 0 auto;width:min(420px,100%);z-index:5;box-shadow:-18px 0 40px #12213d29}.app-content.view-inbox .workspace.context-open .chat-panel{display:flex}.mobile-back,.mobile-context,.mobile-context-close{display:grid;place-items:center;width:34px;height:34px;border:1px solid #e3e9f2;border-radius:9px;color:#527096;background:#fff}.mobile-context-close{display:grid;margin-left:auto;border:0}.context-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;display:block;z-index:4;background:#1421342e}}@media(max-width:620px){.app-shell.workbench-theme .rail{width:58px;flex-basis:58px;padding-left:7px;padding-right:7px}.app-content.view-inbox .chat-head{padding:0 14px}.app-content.view-inbox .messages,.app-content.view-inbox .composer{padding-left:14px;padding-right:14px}.mobile-context-close{display:grid}.app-content.view-inbox .context-tabs{padding:0 14px;gap:12px}}html,body,#root{width:100%;max-width:100%}body{min-width:0}*:focus-visible{outline:2px solid #347dbd;outline-offset:2px}*:focus:not(:focus-visible){outline:none}.app-shell,.app-content,.workspace,.conversation-list,.chat-panel,.context-panel,.chat-title,.message-stack,.bubble{min-width:0}.app-content:not(.view-inbox){overflow-x:hidden;overflow-y:auto}.bubble p,.chat-title h2,.chat-title p,.conversation-copy p,.row-title strong,.vehicle-info,.summary-list p{overflow-wrap:anywhere}@media(max-width:1459px){.app-content.view-inbox,.app-content.view-inbox .workspace{width:100%}.app-content.view-inbox .chat-title{overflow:hidden}.app-content.view-inbox .chat-title h2{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-content.view-inbox .chat-title p{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-content.view-inbox .message-stack{max-width:calc(100% - 40px)}.app-content.view-inbox .bubble{min-width:0}}@media(max-width:760px){.app-content:not(.view-inbox) .topbar{padding:0 12px;gap:8px}.app-content:not(.view-inbox) .topbar-actions{gap:6px;min-width:0}.app-content:not(.view-inbox) .service-pill{font-size:0;gap:0}.app-content:not(.view-inbox) .user-menu>div:nth-child(2){display:none}.app-content:not(.view-inbox) .topbar .logout-button{width:28px}.app-content:not(.view-inbox) .module-page{padding:24px 16px 40px}.app-content:not(.view-inbox) .page-header{display:block;padding-bottom:17px}.app-content:not(.view-inbox) .page-header>.primary,.app-content:not(.view-inbox) .page-header>.outline-button{margin-top:16px}}@media(max-width:620px){.app-content.view-inbox .chat-head{height:auto;min-height:0;flex-wrap:wrap;padding:10px;gap:8px}.app-content.view-inbox .chat-head .contact-avatar.large{width:34px;height:34px;flex-basis:34px}.app-content.view-inbox .chat-title{flex:1 1 calc(100% - 84px);min-width:0}.app-content.view-inbox .chat-title .chat-title-line{gap:4px}.app-content.view-inbox .chat-title .chat-title-line h2{flex:1 1 100%;width:100%;font-size:15px}.app-content.view-inbox .chat-contact-meta{display:none}.app-content.view-inbox .chat-head-actions{flex:1 1 100%;justify-content:flex-end;flex-wrap:wrap;gap:6px}.app-content.view-inbox .chat-head-actions .outline-button{max-width:none;height:30px;padding:0 8px}.app-content.view-inbox .composer,.app-content.view-inbox .composer-readonly{padding:9px 10px}.app-content.view-inbox .composer-meta{align-items:flex-start;flex-wrap:wrap;gap:4px}.app-content.view-inbox .context-tabs{overflow-x:auto;gap:8px}.app-content.view-inbox .context-tabs button{white-space:nowrap}}@media(max-width:1459px){.app-shell.workbench-theme .app-content:not(.view-inbox){background:#f4f5f7}}.assignment-hint{font-size:10px;color:#9aa5b4}.customer-editor{display:grid;gap:9px;margin-top:11px;padding:11px;border:1px solid #e2e8f0;border-radius:9px;background:#fafbfd}.customer-editor label{display:grid;gap:5px;color:#718096;font-size:10px}.customer-editor input,.customer-editor select,.customer-editor textarea{width:100%;box-sizing:border-box;border:1px solid #dce3eb;border-radius:7px;background:#fff;color:#364155;padding:7px 8px;font:inherit;font-size:11px}.customer-editor input,.customer-editor select{height:32px}.customer-editor textarea{resize:vertical;line-height:1.45;min-height:54px}.customer-editor input:focus,.customer-editor select:focus,.customer-editor textarea:focus{outline:2px solid rgba(23,105,245,.12);border-color:#b9cffb}.customer-editor-actions{display:flex;justify-content:flex-end;gap:7px}.customer-editor-actions .outline-button,.customer-editor-actions .primary{height:29px;font-size:10px}.customer-form-hint{margin:5px 0 0;color:#8a96a8;font-size:10px;line-height:1.45}.customer-form-error{margin:6px 0 0;padding:7px 8px;border:1px solid #f0d4d4;border-radius:7px;background:#fff7f7;color:#bc5358;font-size:10px;line-height:1.4}.customer-activity-list{display:grid;gap:7px;list-style:none;margin:11px 0 0;padding:0}.customer-activity-list li{padding:9px;border:1px solid #edf0f4;border-radius:8px;background:#fff}.customer-activity-list p{margin:0;color:#3d495d;font-size:11px;line-height:1.5;white-space:pre-wrap}.customer-activity-meta{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:6px;color:#9aa5b4;font-size:9px}.customer-activity-meta .text-button{height:auto;padding:0;font-size:9px}.customer-activity-meta .overdue{color:#c46e37}.customer-empty{margin:8px 0 0;color:#9aa5b4;font-size:10px}.completed-followups{margin-top:11px;border-top:1px solid #edf0f4;padding-top:9px}.completed-followups summary{color:#8390a2;font-size:10px;cursor:pointer}.section-title-actions{display:flex;align-items:center;gap:9px}.saved-summary{margin-top:11px;padding:9px;border:1px solid #e6e0ff;border-radius:8px;background:#fbfaff}.saved-summary p{margin:0;color:#4d5362;font-size:11px;line-height:1.5;white-space:pre-wrap}.saved-summary time{display:block;margin-top:6px;color:#9b94bd;font-size:9px}@media(max-width:620px){.app-content.view-inbox .request-summary-grid{grid-template-columns:1fr}}.app-content.view-inbox>.workspace{margin:0;border:0;border-radius:0;box-shadow:none;background:transparent;overflow:visible}.app-content.view-inbox>.workspace>.conversation-list,.app-content.view-inbox>.workspace>.chat-panel,.app-content.view-inbox>.workspace>.context-panel{border:1px solid var(--reference-line);border-radius:var(--radius-pane);box-shadow:var(--shadow-workbench-pane);background:#fff}.app-content.view-inbox>.workspace>.conversation-list,.app-content.view-inbox>.workspace>.chat-panel{border-right:1px solid var(--reference-line)}.app-content.view-inbox .context-tabs{position:sticky;top:0;z-index:4;background:#fffffff5;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px)}.app-content.view-inbox .context-section,.app-content.view-inbox .copilot{scroll-margin-top:72px}.app-content.view-inbox .context-panel>.context-section,.app-content.view-inbox .context-panel>.copilot{display:block}.app-content.view-inbox .context-panel>.reopen-copilot{display:flex}.app-content.view-inbox .context-panel{display:flex;flex-direction:column;overflow-y:auto;overflow-x:hidden}.app-content.view-inbox .context-panel.context-tab-profile>.customer-section,.app-content.view-inbox .context-panel.context-tab-followup>.customer-followups-section,.app-content.view-inbox .context-panel.context-tab-copilot>.copilot{flex:0 0 auto;min-height:0;overflow:visible;overscroll-behavior:contain}.app-content.view-inbox .composer-readonly textarea{cursor:text}.app-content.view-inbox .composer-readonly .composer-hint{color:#9aa6b7}.app-content.view-inbox .composer-readonly .send-button.blocked{opacity:.56;filter:saturate(.35);cursor:not-allowed;box-shadow:none}@media(min-width:1201px)and (max-width:1459px){.app-content.view-inbox .workspace{grid-template-columns:280px minmax(0,1fr) 340px;gap:10px;padding:10px}.app-content.view-inbox .conversation-list,.app-content.view-inbox .chat-panel,.app-content.view-inbox .context-panel{display:flex;position:static;width:auto;min-width:0;border-radius:var(--radius-pane);box-shadow:var(--shadow-workbench-pane)}.app-content.view-inbox .workspace.mobile-chat .conversation-list,.app-content.view-inbox .workspace .chat-panel,.app-content.view-inbox .workspace .context-panel{display:flex;grid-column:auto;grid-row:auto}.app-content.view-inbox .context-tabs{gap:10px;padding-left:16px;padding-right:16px}.app-content.view-inbox .context-tabs button{min-width:0;font-size:11px}.app-content.view-inbox .queue-tabs{flex-wrap:nowrap;overflow-x:auto;white-space:nowrap;scrollbar-width:none}.app-content.view-inbox .queue-tabs::-webkit-scrollbar{display:none}.app-content.view-inbox .chat-title p{display:block;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:10px}.app-content.view-inbox .conversation-row{padding-left:14px;padding-right:14px}.app-content.view-inbox .conversation-copy p{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}}@media(max-width:1200px){.app-content.view-inbox>.workspace>.conversation-list,.app-content.view-inbox>.workspace>.chat-panel,.app-content.view-inbox>.workspace>.context-panel{border-radius:0;box-shadow:none}}@media(max-width:760px){.app-content.view-inbox>.workspace{margin:0;padding:0}}.app-content.view-inbox .context-panel{overflow:hidden}.app-content.view-inbox .context-panel>.context-section,.app-content.view-inbox .context-panel>.reopen-copilot{display:none}.app-content.view-inbox .context-panel.context-tab-profile>.customer-section{display:block;flex:1 1 auto;min-height:0;overflow-y:auto;overscroll-behavior:contain}.app-content.view-inbox .context-panel.context-tab-followup>.customer-followups-section{display:block;flex:1 1 auto;min-height:0;overflow-y:auto;overscroll-behavior:contain}.app-content.view-inbox .context-panel.context-tab-copilot>.reopen-copilot{display:none}.app-content.view-inbox .context-panel.context-tab-profile>.vehicles-section,.app-content.view-inbox .context-panel.context-tab-profile>.summary-section{display:none}.app-content.view-inbox .context-panel .customer-section>.summary-section{display:block;margin-top:20px;padding:20px 0 0;border-top:1px solid var(--line);border-bottom:0}.app-content.view-inbox .composer-actions{justify-content:flex-end}@media(max-width:1200px){.app-content.view-inbox .context-panel.context-tab-profile>.customer-section,.app-content.view-inbox .context-panel.context-tab-followup>.customer-followups-section{overflow-y:auto}}.workbench-theme .app-content:not(.view-inbox) .customer-action-row{display:grid;grid-template-columns:minmax(170px,1.25fr) minmax(180px,1.35fr) minmax(145px,1fr) 112px minmax(145px,1fr) 66px;align-items:center;gap:16px;width:100%;text-align:left}.workbench-theme .app-content:not(.view-inbox) .customer-latest,.workbench-theme .app-content:not(.view-inbox) .requirement-progress,.workbench-theme .app-content:not(.view-inbox) .customer-next-step{display:grid;gap:4px;min-width:0}.workbench-theme .app-content:not(.view-inbox) .customer-latest span,.workbench-theme .app-content:not(.view-inbox) .requirement-progress span,.workbench-theme .app-content:not(.view-inbox) .customer-next-step small{overflow:hidden;color:var(--color-workbench-content-secondary);font-size:10px;line-height:1.4;text-overflow:ellipsis;white-space:nowrap}.workbench-theme .app-content:not(.view-inbox) .customer-latest time{color:#9aa7b7;font-size:10px}.workbench-theme .app-content:not(.view-inbox) .requirement-progress span{color:#ba7b2d}.workbench-theme .app-content:not(.view-inbox) .customer-next-step span{color:var(--color-workbench-content);font-size:11px}.workbench-theme .app-content:not(.view-inbox) .customer-open-action{display:inline-flex;align-items:center;justify-content:flex-end;gap:3px;color:var(--color-workbench-action);font-size:10px;font-weight:650;white-space:nowrap}@media(max-width:1120px){.workbench-theme .app-content:not(.view-inbox) .customer-action-row{grid-template-columns:minmax(170px,1.3fr) minmax(180px,1.2fr) minmax(135px,1fr) 96px}}@media(max-width:760px){.workbench-theme .app-content:not(.view-inbox) .customer-action-row{grid-template-columns:1fr auto;gap:10px}}.topbar-actions{margin-left:auto;gap:14px}.service-pill-button{border:1px solid transparent;background:transparent;cursor:pointer;padding:7px 9px;border-radius:9px;transition:background .18s ease,border-color .18s ease}.service-pill-button:hover,.service-pill-button:focus-visible{background:#f3f8f5;border-color:#dceee5;outline:none}.service-pill-count{color:#92a09a;font-size:10px;padding-left:3px}.presence-anchor,.reminder-anchor{position:relative}.human-read{color:#7aa28f;font-size:10px}.presence-popover,.reminder-popover{position:absolute;z-index:30;right:0;top:calc(100% + 12px);width:334px;border:1px solid #e1e8e6;border-radius:14px;background:#fffffffa;box-shadow:0 18px 44px #1d324024;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);overflow:hidden}.presence-popover-head,.reminder-popover-head{display:flex;align-items:flex-start;justify-content:space-between;padding:15px 16px 12px;border-bottom:1px solid #edf1f2}.presence-popover-head strong,.reminder-popover-head strong{display:block;color:#20303b;font-size:13px}.presence-popover-head span,.reminder-popover-head span{display:block;margin-top:4px;color:#8a98a2;font-size:11px}.presence-list{padding:6px 8px}.presence-row{display:grid;grid-template-columns:9px 1fr auto;gap:10px;align-items:start;padding:10px 8px;border-radius:9px}.presence-row:hover{background:#f7fafb}.presence-row>div>strong{display:flex;align-items:center;gap:6px;color:#2a3942;font-size:12px}.presence-row>div>strong small{font-weight:400;color:#99a4ac;font-size:10px}.presence-row>div>span,.presence-row>div>em{display:block;margin-top:4px;color:#89959e;font-size:10px;font-style:normal}.presence-row>div>em{color:#4d7891}.presence-row>b{color:#71818c;font-size:10px;font-weight:500;white-space:nowrap}.presence-dot{display:inline-block;width:8px;height:8px;margin-top:4px;border-radius:50%;background:#9aa4aa;flex:none}.presence-online{background:#2ab57c}.presence-busy{background:#e4a03e}.presence-away{background:#8e9ba5}.presence-offline{background:#c7ced1}.presence-empty,.reminder-empty{display:flex;align-items:center;gap:8px;padding:20px 12px;color:#8b98a1;font-size:12px}.presence-popover-foot{padding:10px 16px;border-top:1px solid #edf1f2;color:#9ba5ad;font-size:10px}.topbar-icon-button{position:relative;display:grid;place-items:center;width:34px;height:34px;border:1px solid #e6ebed;border-radius:9px;background:#fff;color:#70818b;cursor:pointer}.topbar-icon-button:hover,.topbar-icon-button:focus-visible{color:#276f99;border-color:#cfe3ee;background:#f5fbfe;outline:none}.topbar-icon-button i{position:absolute;top:-5px;right:-5px;display:grid;place-items:center;min-width:16px;height:16px;padding:0 4px;border-radius:99px;background:#e87942;color:#fff;font-size:9px;font-style:normal;font-weight:700}.reminder-popover{width:320px}.reminder-row{display:grid;grid-template-columns:26px 1fr 16px;gap:9px;align-items:center;width:100%;padding:12px 15px;border:0;background:#fff;text-align:left;cursor:pointer}.reminder-row:hover{background:#f8fafb}.reminder-mark{display:grid;place-items:center;width:26px;height:26px;border-radius:8px;background:#fff1e6;color:#e5793b}.reminder-unread .reminder-mark{background:#eef5ff;color:#3478bb}.reminder-followup .reminder-mark{background:#f0edff;color:#765bc2}.reminder-row strong,.reminder-row small{display:block}.reminder-row strong{color:#2c3b44;font-size:11px}.reminder-row small{margin-top:3px;color:#8c99a2;font-size:10px}.reminder-arrow{color:#a4afb5;font-size:20px;font-weight:300}.team-load-title h2{margin:0;font-size:14px;color:var(--color-content-primary)}.team-load-pill-neutral{background:var(--color-surface-muted);color:var(--color-content-secondary)}.team-load-pill-warning{background:var(--color-status-warning-soft);color:var(--color-status-warning)}.team-load-pill-danger{background:var(--color-status-danger-soft);color:var(--color-status-danger)}.bubble-translation{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:8px;padding-top:7px;border-top:1px solid rgba(81,127,150,.13);color:#7392a1;font-size:10px}.bubble-translation button{display:inline-flex;align-items:center;gap:3px;border:0;background:none;color:#4d89a8;font-size:10px;cursor:pointer}@media(max-width:760px){.presence-popover,.reminder-popover{position:fixed;top:66px;right:12px;left:12px;width:auto}}.outgoing-translation{color:#4d89a8}.reminder-card{border-top:1px solid #edf1f2}.reminder-card:first-of-type{border-top:0}.reminder-card .reminder-row{border-top:0}.reminder-actions{display:flex;gap:6px;padding:0 15px 11px 50px}.reminder-actions button{padding:4px 7px;border:1px solid #e1e9ec;border-radius:6px;background:#fff;color:#5a7885;font-size:10px;cursor:pointer}.reminder-actions button:first-child{border-color:#b9dce8;background:#f1fbfd;color:#267795}.reminder-actions button:hover{border-color:#91c5d4;color:#216f8e}.reminder-list{max-height:min(60vh,480px);overflow-y:auto}.reminder-state{padding:12px 15px;font-size:12px;color:#71818b}.reminder-state button,.reminder-footer button{padding:5px 8px;border:1px solid #dce8ed;border-radius:6px;background:#fff;color:#267795;cursor:pointer}.reminder-state button{margin-top:8px}.reminder-state span{display:block}.reminder-error{color:#a2573c}.reminder-outcome{padding:0 15px 9px 50px;font-size:11px}.reminder-footer{padding:10px 15px;border-top:1px solid #edf1f2}.reminder-actions button:disabled,.reminder-row:disabled{opacity:.6;cursor:not-allowed}body:has(.app-shell){background:var(--reference-canvas, #f5f7fa)}.app-shell.view-inbox{background:var(--reference-canvas, #f5f7fa)}.app-shell.view-inbox .rail{width:var(--shell-rail-width);flex-basis:var(--shell-rail-width);margin:0;padding:var(--workbench-rail-padding);border:0;border-right:1px solid var(--line);border-radius:0;background:#f8f9fb;box-shadow:none;backdrop-filter:none;-webkit-backdrop-filter:none;gap:22px}.app-shell.view-inbox .rail-brand{gap:0;color:#1c2a47;font-size:10px}.app-shell.view-inbox .rail-brand .mini-mark{width:38px;height:38px;border-radius:12px;background:transparent;color:#1b2a44;box-shadow:none}.app-shell.view-inbox .rail nav{gap:var(--space-2);margin-top:var(--space-section)}.app-shell.view-inbox .rail nav button{min-height:0;padding:var(--workbench-rail-button-padding);border-radius:var(--radius-control);color:#8492a8;font-size:11px;gap:5px}.app-shell.view-inbox .rail nav button:hover:not(.active){color:#16a9c8;background:#eef9fc}.app-shell.view-inbox .rail nav button.active{color:#0caed4;background:linear-gradient(145deg,#22c2e1,#3cbce9);box-shadow:var(--shadow-workbench-nav)}.app-shell.view-inbox .rail nav button.active svg{color:#fff}.app-shell.view-inbox .rail nav button span{font-size:10px}.app-shell.view-inbox .rail nav button b{top:5px;right:8px;width:auto;height:auto;background:#fff;color:var(--blue);font-size:9px;box-shadow:none}.app-shell.view-inbox .rail-avatar{width:35px;height:35px;border:0;border-radius:50%;background:#dbe7fc;color:#2452a4;font-size:13px;box-shadow:none}.app-shell.view-inbox{color:var(--reference-ink)}.app-shell.view-inbox .app-content.view-inbox{background:var(--color-surface-canvas, #f4f5f7)}.app-shell.view-inbox .workspace{margin:0;border:0;border-radius:0;box-shadow:none;gap:var(--space-compact);padding:var(--space-compact);background:transparent}.app-shell.view-inbox .conversation-list,.app-shell.view-inbox .chat-panel,.app-shell.view-inbox .context-panel{border:1px solid var(--reference-line);border-radius:var(--radius-pane);box-shadow:var(--shadow-workbench-pane)}.app-shell.view-inbox .conversation-list,.app-shell.view-inbox .chat-panel,.app-shell.view-inbox .context-panel{border-left:1px solid var(--line);border-right:1px solid var(--line)}@media(max-width:1459px){.app-shell.view-inbox .rail{width:68px;flex-basis:68px}}.app-shell.workbench-theme .app-content{scrollbar-gutter:stable}@media(min-width:621px){.app-shell.workbench-theme:not(.view-inbox)>.rail{gap:22px}.app-shell.workbench-theme:not(.view-inbox)>.rail nav button{min-height:0;gap:5px}.app-shell.workbench-theme:not(.view-inbox)>.rail nav button svg{width:20px;height:20px;font-size:20px}.app-shell.workbench-theme:not(.view-inbox)>.rail nav button b{top:5px;right:8px;width:auto;height:auto;padding:1px 4px;background:#fff;color:var(--blue)}}@media(min-width:761px){.app-shell.workbench-theme .app-content:not(.view-inbox) .module-page{margin:var(--space-compact);min-height:calc(100% - (var(--space-compact) * 2));padding:30px clamp(22px,3.8vw,56px) 40px;border:1px solid var(--reference-line);border-radius:var(--radius-pane);background:#fffffff7;box-shadow:var(--shadow-workbench-pane)}.app-shell.workbench-theme .app-content:not(.view-inbox) .dashboard-page{min-height:calc(100% - (var(--space-compact) * 2));padding:30px clamp(22px,3.8vw,56px) 40px;border-radius:var(--radius-pane);background:#fffffff7;box-shadow:var(--shadow-workbench-pane)}}.app-shell.workbench-theme .analytics-metric,.app-shell.workbench-theme .analytics-card,.app-shell.workbench-theme .vehicles-launch-card,.app-shell.workbench-theme .customer-table,.app-shell.workbench-theme .team-grid,.app-shell.workbench-theme .knowledge-main,.app-shell.workbench-theme .knowledge-side{border-color:var(--reference-line);border-radius:var(--radius-md);box-shadow:0 6px 18px #1f3a5f09}.app-shell.workbench-theme .presence-online{color:var(--color-status-success)}.app-shell.workbench-theme .presence-online{background:var(--color-status-success)}.app-shell.workbench-theme .toast{z-index:100}.app-content.view-inbox .context-panel{padding-bottom:0;overflow:hidden}.app-content.view-inbox .context-panel>.context-section,.app-content.view-inbox .context-panel>.copilot,.app-content.view-inbox .context-panel>.reopen-copilot{min-width:0}@media(max-width:1200px){.app-content.view-inbox .workspace{overflow:visible}.app-content.view-inbox .context-panel{overflow:hidden}}@media(min-width:1201px){.app-content.view-inbox .context-tabs .mobile-context-close{display:none}}@media(max-width:1200px){.app-content.view-inbox .context-panel{display:none;position:absolute;inset:0 0 0 auto;width:min(420px,92vw);z-index:5}.app-content.view-inbox .workspace.context-open .context-panel{display:flex}}@media(max-width:760px){.app-shell.workbench-theme .app-content:not(.view-inbox) .module-page,.app-shell.workbench-theme .app-content:not(.view-inbox) .dashboard-page{margin:0;min-height:100%;border-radius:0;border-left:0;border-right:0;box-shadow:none;padding:24px 16px 40px}}@media(max-width:1180px)and (min-width:761px){.app-shell.workbench-theme .analytics-page>.page-header{display:block;min-height:0}.app-shell.workbench-theme .analytics-page .page-header-actions{width:100%;min-width:0;margin-top:16px}}@media(max-width:760px){.app-shell.workbench-theme .analytics-page .analytics-metric{display:grid;grid-template-columns:minmax(0,1fr);align-content:start;gap:7px;min-width:0}.app-shell.workbench-theme .analytics-page .analytics-metric-icon{width:28px;height:28px;border-radius:9px}}@media(min-width:761px){.app-content:has(.analytics-page)>.topbar .mobile-title{display:none}}.analytics-page .page-header-copy h1{color:#0d2b43;font-weight:750;text-wrap:balance}.analytics-metric:after{content:"";position:absolute;top:0;right:0;left:0;height:3px;background:#c4d5df;transform:scaleX(.42);transform-origin:left center;transition:transform .3s ease,opacity .2s ease;opacity:.95}.analytics-metric-blue:after{background:#4e9bd0}.analytics-metric-cyan:after{background:#38b4ad}.analytics-metric-violet:after{background:#8a72d7}.analytics-metric-orange:after{background:#d98a3e}.analytics-metric-green:after{background:#5ca77a}.analytics-metric-slate:after{background:#879aa7}.analytics-metric-blue .analytics-metric-icon{background:#dceeff;color:#2d7fb8}.analytics-metric-cyan .analytics-metric-icon{background:#d6f3f0;color:#198d87}.analytics-metric-violet .analytics-metric-icon{background:#e8e0ff;color:#6d52bd}.analytics-metric-orange .analytics-metric-icon{background:#ffead4;color:#b96d27}.analytics-metric-green .analytics-metric-icon{background:#d9f3e0;color:#37865b}.analytics-metric-slate .analytics-metric-icon{background:#e5edf2;color:#566e7c}.segment-fill-quality{background:#63b98d}.segment-fill-potential{background:#e2a24e}.segment-fill-normal{background:#9aa7ae}.analytics-team-table>.analytics-team-row:not(.analytics-team-head):hover{background:#f5fbfd;box-shadow:inset 3px 0 var(--analytics-accent)}.app-shell.workbench-theme .app-content:has(.analytics-page){overflow-y:auto;overflow-x:hidden}.app-shell.workbench-theme .app-content:not(.view-inbox) .analytics-page{flex:0 0 auto;min-height:0;height:max-content;overflow:visible}@keyframes analytics-card-fade-in{0%{opacity:0}to{opacity:1}}@media(max-width:760px){.app-content:has(.analytics-page)>.topbar .mobile-title{display:none}}:root{--refresh-rail: #eef1f5;--refresh-list: #f6f8fa;--refresh-work: #ffffff;--refresh-line: #e3e8ee;--refresh-text: #1b2a44;--refresh-text-2: #4f5d73;--refresh-text-3: #7a8699;--refresh-primary: #0e9fc2;--refresh-primary-soft: #e3f5fa;--refresh-attention: #d98a1c;--refresh-attention-soft: #fdf3e3;--refresh-ai: #6d55e0;--refresh-ai-soft: #f1eefe;--color-content-secondary: var(--refresh-text-2);--color-content-tertiary: var(--refresh-text-3);--color-workbench-content-secondary: var(--refresh-text-2)}.app-shell.workbench-theme{background:var(--refresh-rail)}.app-shell.workbench-theme .rail{background:var(--refresh-rail);border-right:1px solid var(--refresh-line)}.app-shell.workbench-theme .topbar{background:var(--refresh-work);border-bottom:1px solid var(--refresh-line);-webkit-backdrop-filter:none;backdrop-filter:none}.app-shell.workbench-theme .rail nav button{color:var(--refresh-text-2);font-size:11px}.app-shell.workbench-theme .rail nav button.active,.app-shell.view-inbox .rail nav button.active{color:var(--refresh-primary);background:var(--refresh-work);box-shadow:0 0 0 1px var(--refresh-line)}.app-shell.workbench-theme .rail nav button.active svg,.app-shell.view-inbox .rail nav button.active svg{color:var(--refresh-primary)}.app-shell.workbench-theme .rail nav button:hover:not(.active){color:var(--refresh-text);background:#fff9}.app-shell .app-content.view-inbox .workspace{gap:0;padding:0;background:var(--refresh-line)}.app-shell .app-content.view-inbox .conversation-list,.app-shell .app-content.view-inbox .chat-panel,.app-shell .app-content.view-inbox .context-panel{border:0;border-radius:0;box-shadow:none}.app-shell .app-content.view-inbox .workspace>*+*{border-left:1px solid var(--refresh-line)}.app-shell .app-content.view-inbox .conversation-list{background:var(--refresh-list)}.app-shell .app-content.view-inbox .conversation-list-header{background:var(--refresh-list);border-bottom-color:var(--refresh-line)}.app-shell .app-content.view-inbox .chat-panel,.app-shell .app-content.view-inbox .messages{background:var(--refresh-work)}.app-shell .app-content.view-inbox .context-panel{background:var(--refresh-list)}.app-shell.view-inbox .conversation-items{border-top:0}.app-shell.view-inbox .conversation-row{background:transparent;border-top:1px solid var(--refresh-line);box-shadow:none}.app-shell.view-inbox .conversation-row:hover{background:#ffffffb3}.app-shell.view-inbox .conversation-row.selected{background:var(--refresh-work);box-shadow:inset 3px 0 var(--refresh-primary)}.app-shell.view-inbox .row-title strong{color:var(--refresh-text);font-size:14px}.app-shell.view-inbox .row-title time{color:var(--refresh-text-3);font-size:12px}.app-shell.view-inbox .conversation-copy p{color:var(--refresh-text-2);font-size:12.5px}.app-shell.view-inbox .row-meta .tag{font-size:12px}.app-shell.view-inbox .row-meta .owner{font-size:12px;color:var(--refresh-text-3)}.app-shell.view-inbox .row-meta .owner.unassigned{color:var(--refresh-attention)}.app-shell.view-inbox .row-meta .human-read{font-size:12px;color:var(--refresh-text-3)}.app-shell.view-inbox .unread{width:20px;height:20px;font-size:11px}.app-shell.view-inbox .bubble-translation,.app-shell.view-inbox .bubble-translation button,.app-shell.view-inbox .message-line time{font-size:12px;color:var(--refresh-text-3)}.app-shell.view-inbox .context-panel{font-size:13px;color:var(--refresh-text)}.app-shell .app-content.view-analytics,.app-shell .app-content.view-analytics h1,.app-shell .app-content.view-analytics h2,.app-shell .app-content.view-analytics h3,.app-shell .app-content.view-analytics strong{font-family:inherit}.app-shell .app-content .ui-status-badge,.app-shell .app-content .ui-status-badge span,.app-shell .app-content .conversation-list-header .queue-tabs button b,.app-shell .app-content .customer-notes-section .section-title .count,.app-shell .app-content .chat-contact-meta,.app-shell .app-content .date-divider span,.app-shell .app-content .composer-status span,.app-shell .app-content .request-summary-grid dt,.app-shell .app-content .request-summary-grid dd,.app-shell .app-content .customer-requirements dt,.app-shell .app-content .customer-requirements dd,.app-shell .app-content .customer-form-hint,.app-shell .app-content .customer-empty,.app-shell .app-content .summary-list strong,.app-shell .app-content .summary-list p,.app-shell .app-content .customer-editor-actions button{font-size:12px}.app-shell .app-content .customer-form-hint,.app-shell .app-content .customer-empty,.app-shell .app-content .chat-contact-meta{color:var(--refresh-text-3)}.app-shell .app-content .context-tabs button{font-size:13px}.app-shell .app-content .customer-requirements-note{font-size:12px;line-height:1.6;color:var(--refresh-text-3)}.workbench-theme .app-content:not(.view-inbox) .customer-latest span,.workbench-theme .app-content:not(.view-inbox) .requirement-progress span,.workbench-theme .app-content:not(.view-inbox) .customer-next-step small,.workbench-theme .app-content:not(.view-inbox) .customer-latest time,.workbench-theme .app-content:not(.view-inbox) .customer-open-action{font-size:12px}.app-shell .analytics-page .analytics-metric .analytics-metric-icon{background:var(--refresh-rail);color:var(--refresh-text-2)}.app-shell.view-inbox .row-meta .row-status{display:inline-flex;align-items:center;height:20px;padding:0 8px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}.app-shell.view-inbox .row-status-attention{background:var(--refresh-attention-soft);color:#9a5d0c}.app-shell.view-inbox .row-status-ai{background:var(--refresh-ai-soft);color:#5440b8}.app-shell.view-inbox .row-status-muted{background:var(--refresh-rail);color:var(--refresh-text-3)}.app-shell.view-inbox .row-meta .row-owner,.app-shell.view-inbox .row-meta .row-wait{display:inline-flex;align-items:center;height:20px;padding:0 7px;border-radius:999px;font-size:11px;white-space:nowrap}.app-shell.view-inbox .row-meta .row-owner{max-width:96px;overflow:hidden;text-overflow:ellipsis;background:var(--refresh-rail);color:var(--refresh-text-2)}.app-shell.view-inbox .row-meta .row-owner.unassigned{color:var(--refresh-text-3)}.app-shell.view-inbox .row-meta .row-wait{font-weight:600}.app-shell.view-inbox .row-wait-warning{background:var(--color-status-warning-soft);color:var(--color-status-warning)}.app-shell.view-inbox .row-wait-danger{background:var(--color-status-danger-soft);color:var(--color-status-danger)}.app-shell.view-inbox .conversation-row.needs-human{box-shadow:inset 3px 0 var(--refresh-attention)}.app-shell.view-inbox .conversation-row.needs-human.selected{box-shadow:inset 3px 0 var(--refresh-attention),inset 0 0 0 1px var(--refresh-line)}.app-shell .app-content.view-inbox .message-stack{max-width:min(68%,680px)}.app-shell .app-content.view-inbox .message-line.from-customer .bubble{background:#f2f4f7;border:1px solid var(--refresh-line)}.app-shell .app-content.view-inbox .message-line.from-team .bubble{background:#e6f6fa;border:1px solid #cdebf2;color:#0b3f4d}.app-shell .app-content.view-inbox .message-line.from-ai .bubble{background:var(--refresh-ai-soft);border-color:#e0daf9;color:#2b2266}.app-shell .app-content.view-inbox .bubble>p{font-size:14px;line-height:1.65}.app-shell .app-content.view-inbox .bubble-original{margin-top:8px;padding-top:8px;border-top:1px dashed currentColor;opacity:.72}.app-shell .app-content.view-inbox .bubble-original p{margin:2px 0 0;font-size:12.5px;line-height:1.55;white-space:pre-wrap}.app-shell .app-content.view-inbox .bubble-original-label{font-size:12px;letter-spacing:.02em}.app-shell .app-content.view-inbox .sender-label{font-size:12px}.app-shell .app-content.view-inbox .chat-head-actions .originals-toggle{display:inline-flex;align-items:center;gap:4px;padding:0 8px;height:30px;color:var(--refresh-text-2);font-size:12.5px;white-space:nowrap}.app-shell .app-content.view-inbox .chat-head-actions .originals-toggle[aria-pressed=false]{color:var(--refresh-text-3)}.app-shell .app-content.view-inbox .conversation-mode-toggle:not(.resume-ai):not(:disabled){border-color:var(--refresh-primary);background:var(--refresh-primary);color:#fff}.app-shell .app-content.view-inbox .conversation-mode-toggle:not(.resume-ai):not(:disabled) svg{color:#fff}.app-shell .app-content.view-inbox .composer.composer-readonly{padding:12px 16px}.app-shell .app-content.view-inbox .composer.composer-readonly .composer-status{display:flex;align-items:flex-start;gap:8px;padding:10px 12px;border:1px solid #f1d9b3;border-radius:10px;background:var(--refresh-attention-soft);color:#7a4a09;font-size:13px;line-height:1.55}.app-shell .app-content.view-inbox .composer.composer-readonly .composer-status span{font-size:13px}.messages.long-timeline>.message-line:nth-last-child(-n+40){content-visibility:visible}.app-content.view-inbox .conversation-list-header .list-search{padding-right:3px}.app-content.view-inbox .conversation-list-header .list-search .list-level-trigger{flex:0 0 auto;width:auto;height:26px;padding:0 7px;border:0;border-radius:6px;background:transparent;color:var(--refresh-text-3, #6b7280);font-size:12px}.app-content.view-inbox .conversation-list-header .list-search .list-level-trigger:hover,.app-content.view-inbox .conversation-list-header .list-search .list-level-trigger[aria-expanded=true]{background:var(--refresh-rail, #f1efe8)}.app-content.view-inbox .conversation-list-header .list-search .list-level-trigger.is-filtered{color:#9a5d0c;background:var(--refresh-attention-soft, #fdf3e3)}.app-content.view-inbox .queue-tabs button b{margin-left:4px;font-weight:600}.app-content.view-inbox .list-load-more{display:flex;justify-content:center;padding:10px 0 14px}.app-content.view-inbox .list-load-more .text-button{font-size:12.5px}.app-content.view-inbox .message-stack>.message-time{display:flex;align-items:center;gap:3px;margin-top:3px;padding:0 4px;color:var(--refresh-text-3);font-size:12px;line-height:1.3}.app-content.view-inbox .message-line.from-team .message-stack>.message-time{justify-content:flex-end}.app-content.view-inbox .message-line.from-team .message-stack>.message-time svg{color:var(--refresh-primary)}@media(min-width:1201px){.app-content.view-inbox .chat-head .context-column-toggle{display:grid;place-items:center;width:32px;height:32px;border:1px solid var(--refresh-line);border-radius:8px;background:#fff;color:var(--refresh-text-2)}.app-content.view-inbox .chat-head .context-column-toggle[aria-pressed=false]{color:var(--refresh-primary);border-color:#cdebf2;background:var(--refresh-primary-soft)}.app-shell .app-content.view-inbox .workspace.context-hidden{grid-template-columns:280px minmax(0,1fr)}.app-shell .app-content.view-inbox .workspace.context-hidden>.context-panel{display:none}}@media(min-width:1100px){.app-content.view-inbox .context-panel.copilot-docked-layout.context-tab-copilot{display:flex;flex-direction:column;overflow:hidden}.app-content.view-inbox .context-panel.copilot-docked-layout.context-tab-copilot>:not(.context-tabs):not(.copilot-docked):not(.copilot-docked-region){display:none!important}.app-content.view-inbox .context-panel.copilot-docked-layout:not(.context-tab-copilot)>.copilot-docked{display:none}.app-content.view-inbox .context-panel.copilot-docked-layout .reopen-copilot{display:none}.app-content.view-inbox .context-panel .copilot-window.copilot-docked{position:static;z-index:auto;flex:1 1 auto;width:auto;height:auto;min-height:0;margin:0;border:0;border-radius:0;box-shadow:none;animation:none}.app-content.view-inbox .copilot-docked .copilot-window-head{padding:10px 14px;background:#fff}.app-content.view-inbox .copilot-docked .copilot-window-title p,.app-content.view-inbox .copilot-docked .copilot-message-role,.app-content.view-inbox .copilot-docked .copilot-window-actions .link-button{font-size:12px}.app-content.view-inbox .copilot-docked .copilot-message-body>p{font-size:13px;line-height:1.6}.app-content.view-inbox .copilot-docked .copilot-messages{background:var(--refresh-list)}}.app-content.view-inbox .chat-panel>.conversation-brief,.app-content.view-inbox .chat-panel>.conversation-brief-record>.conversation-brief{flex:0 0 auto;min-width:0;margin:8px 16px 0;padding:0 12px;border:1px solid #e5e1ed;border-radius:10px;background:#faf9fc;color:var(--refresh-text);font-size:13px}.app-content.view-inbox .conversation-brief>summary{display:flex;align-items:center;gap:6px;min-height:34px;cursor:pointer;list-style:none}.app-content.view-inbox .conversation-brief>summary::-webkit-details-marker{display:none}.app-content.view-inbox .conversation-brief>summary svg{flex:0 0 auto;color:var(--refresh-ai)}.app-content.view-inbox .conversation-brief .brief-label{flex:0 0 auto;color:var(--refresh-ai);font-weight:600}.app-content.view-inbox .conversation-brief .brief-wants{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-content.view-inbox .conversation-brief .brief-groups{display:grid;gap:8px;max-height:52vh;padding:2px 0 10px;overflow-y:auto}.app-content.view-inbox .conversation-brief .brief-group{min-width:0}.app-content.view-inbox .conversation-brief .brief-group h3{margin:0 0 4px;color:var(--refresh-text-3);font-size:12px;font-weight:600}.app-content.view-inbox .conversation-brief .brief-group dl{display:grid;gap:4px;margin:0}.app-content.view-inbox .conversation-brief .brief-group dl>div{display:grid;grid-template-columns:96px minmax(0,1fr);gap:8px;min-width:0}.app-content.view-inbox .conversation-brief dt{color:var(--refresh-text-3);font-size:12px}.app-content.view-inbox .conversation-brief dd{min-width:0;margin:0}.app-content.view-inbox .conversation-brief .brief-group p{margin:0;color:var(--refresh-text-3);font-size:12px;line-height:1.55}.app-content.view-inbox .conversation-brief .inquiry-value{min-width:0;overflow-wrap:anywhere;font-size:12px;line-height:1.55}.app-content.view-inbox .conversation-brief .inquiry-value-text{white-space:pre-wrap}.app-content.view-inbox .conversation-brief .inquiry-original-label{margin-right:6px;color:var(--refresh-text-3);font-size:11px}.app-content.view-inbox .conversation-brief .inquiry-original-details{margin-top:2px;color:var(--refresh-text-3);font-size:11px}.app-content.view-inbox .conversation-brief .inquiry-original-details summary{width:fit-content;cursor:pointer}.app-content.view-inbox .conversation-brief .inquiry-original-details p{margin-top:3px;white-space:pre-wrap;overflow-wrap:anywhere}@media(max-width:620px){.app-content.view-inbox .conversation-brief .brief-groups{max-height:32vh}.app-content.view-inbox .conversation-brief .brief-group dl>div{grid-template-columns:minmax(0,1fr);gap:1px}}.app-content.view-inbox .context-panel .section-title h3>span:not(.count):not(.ai-badge){display:none}.app-content.view-inbox .context-panel .section-title{align-items:center}.app-content.view-inbox .context-panel .section-collapse-toggle{display:inline-grid;place-items:center;flex:0 0 auto;width:22px;height:22px;margin-right:2px;padding:0;border:0;border-radius:6px;background:transparent;color:var(--refresh-text-3);cursor:pointer}.app-content.view-inbox .context-panel .section-collapse-toggle:hover{background:var(--refresh-rail);color:var(--refresh-text)}.app-content.view-inbox .context-panel .section-collapse-toggle svg{transition:transform .15s ease}.app-content.view-inbox .context-panel .section-collapse-toggle[aria-expanded=false] svg{transform:rotate(-90deg)}.app-content.view-inbox .context-panel .is-collapsed>:not(.section-title){display:none!important}.app-content.view-inbox .context-panel .section-title h3{font-size:13.5px}.app-content.view-inbox .context-panel .customer-form-hint,.app-content.view-inbox .context-panel .section-title h3 .count{font-size:12px}.app-content.view-inbox .context-panel .section-title>.section-collapse-toggle+h3{margin-right:auto}.app-shell.workbench-theme .rail{display:flex;flex-direction:column}.app-shell.workbench-theme .rail>.rail-footer{display:flex;flex-direction:column;align-items:center;gap:10px;margin-top:auto;padding-top:12px;border-top:1px solid var(--refresh-line)}.app-shell .rail-footer .rail-footer-button,.app-shell .rail-footer .reminder-anchor>button{position:relative;display:grid;place-items:center;width:38px;height:38px;padding:0;border:0;border-radius:10px;background:transparent;color:var(--refresh-text-2);cursor:pointer}.app-shell .rail-footer .rail-footer-button:hover,.app-shell .rail-footer .rail-footer-button[aria-expanded=true],.app-shell .rail-footer .reminder-anchor>button:hover{background:#ffffffb3;color:var(--refresh-text)}.app-shell .rail-footer .rail-footer-count{position:absolute;right:2px;bottom:3px;min-width:15px;padding:0 3px;border-radius:999px;background:#fff;color:var(--refresh-text-2);font-size:10px;line-height:15px;box-shadow:0 0 0 1px var(--refresh-line)}.app-shell .rail-footer .presence-anchor,.app-shell .rail-footer .reminder-anchor,.app-shell .rail-footer .rail-user{position:relative}.app-shell .rail-footer .presence-popover,.app-shell .rail-footer .reminder-popover,.app-shell .rail-footer .rail-user-menu{position:absolute;z-index:60;top:auto;right:auto;bottom:0;left:calc(100% + 12px)}.app-shell .rail-footer .rail-avatar{position:relative;display:grid;place-items:center;width:38px;height:38px;padding:0;border:0;border-radius:50%;background:transparent;cursor:pointer}.app-shell .rail-footer .rail-avatar .avatar{display:grid;place-items:center;width:32px;height:32px;border-radius:50%;background:var(--refresh-primary-soft);color:#0b5f73;font-size:13px;font-weight:600}.app-shell .rail-footer .rail-status-dot{position:absolute;right:3px;bottom:3px;width:10px;height:10px;border:2px solid var(--refresh-rail);border-radius:50%;background:#9aa4b3}.app-shell .rail-footer .rail-status-dot.online{background:#22a06b}.app-shell .rail-footer .rail-user-menu{display:grid;gap:10px;width:200px;padding:12px;border:1px solid var(--refresh-line);border-radius:12px;background:#fff;box-shadow:0 14px 36px #14213d24}.app-shell .rail-footer .rail-user-menu>div{display:grid;gap:2px}.app-shell .rail-footer .rail-user-menu strong{color:var(--refresh-text);font-size:13px}.app-shell .rail-footer .rail-user-menu span{color:var(--refresh-text-3);font-size:12px}.app-shell .rail-footer .rail-user-menu .logout-button{display:inline-flex;align-items:center;gap:6px;width:100%;height:32px;padding:0 10px;border:1px solid var(--refresh-line);border-radius:8px;background:#fff;color:var(--refresh-text-2);font-size:12.5px;cursor:pointer}.app-shell .rail-footer .rail-user-menu .alerts-toggle{display:grid;grid-template-columns:auto 1fr;align-items:center;column-gap:6px;width:100%;min-height:32px;padding:6px 10px;border:1px solid var(--refresh-line);border-radius:8px;background:#fff;color:var(--refresh-text-2);font-size:12.5px;text-align:left;cursor:pointer}.app-shell .rail-footer .rail-user-menu .alerts-toggle[aria-checked=true]{border-color:#cdebf2;background:var(--refresh-primary-soft);color:#0b5f73}.app-shell .rail-footer .rail-user-menu .alerts-toggle small{grid-column:2;color:#9a5d0c;font-size:12px}@media(min-width:1100px)and (max-width:1200px){.app-shell .app-content.view-inbox .workspace{grid-template-columns:272px minmax(0,1fr)}.app-shell .app-content.view-inbox .workspace>.conversation-list,.app-shell .app-content.view-inbox .workspace.mobile-chat>.conversation-list{display:flex;grid-column:1;grid-row:1}.app-shell .app-content.view-inbox .workspace>.chat-panel{display:flex;grid-column:2;grid-row:1}.app-shell .app-content.view-inbox .workspace.list-collapsed{grid-template-columns:minmax(0,1fr)}.app-shell .app-content.view-inbox .workspace.list-collapsed>.conversation-list{display:none}.app-shell .app-content.view-inbox .workspace.list-collapsed>.chat-panel{grid-column:1}.app-shell .app-content.view-inbox .chat-head .list-column-toggle{display:grid}.app-shell .app-content.view-inbox .workspace.list-collapsed .chat-head .list-column-toggle svg{transform:rotate(180deg)}}@media(min-width:1100px)and (max-width:1200px){.app-shell .app-content.view-inbox .workspace.copilot-column{grid-template-columns:252px minmax(0,1fr) minmax(300px,340px)}.app-shell .app-content.view-inbox .workspace.copilot-column.list-collapsed{grid-template-columns:minmax(0,1fr) minmax(300px,360px)}.app-shell .app-content.view-inbox .workspace.copilot-column>.context-panel{display:flex;position:static;grid-column:-2;grid-row:1;width:auto;box-shadow:none;border-left:1px solid var(--refresh-line)}.app-shell .app-content.view-inbox .workspace.copilot-column>.context-backdrop{display:none}}.app-shell.workbench-theme .rail nav button>span{font-size:12px}.app-shell.workbench-theme .rail nav button>b{font-size:10.5px}.app-shell .app-content .ui-status-badge,.app-shell .app-content .ui-status-badge>span{font-size:12px}.app-shell .app-content.view-inbox .chat-head .chat-mode-indicator{font-size:12px}.app-shell .app-content.view-inbox .chat-head .conversation-mode-toggle{font-size:13px}.app-shell .app-content .unavailable-inline,.app-shell .app-content .unavailable-inline>span,.app-shell .app-content .unavailable-inline .text-button{font-size:12.5px}.app-shell .app-content.view-inbox .copilot-window-context,.app-shell .app-content.view-inbox .copilot-window-context strong,.app-shell .app-content.view-inbox .copilot-private,.copilot-window .copilot-window-title p,.copilot-window .copilot-message-role,.copilot-window .copilot-message-sources small,.copilot-window .copilot-risk,.copilot-window .copilot-reply-draft strong,.copilot-window .copilot-window-actions .link-button{font-size:12px}.copilot-window .copilot-message-body>p,.copilot-window .copilot-reply-draft p{font-size:13px}.app-shell .app-content.view-inbox .context-panel :is(p,li){font-size:13px}.app-shell .app-content.view-inbox .context-panel :is(button,label,time,small,span:not(.count):not(.ai-badge)){font-size:12px}.app-shell .app-content.view-inbox .context-panel .ai-badge{font-size:11px}.app-shell .app-content:not(.view-inbox) :is(.table-person strong,.permission-strip p,.knowledge-title p){font-size:13px!important}.app-content.view-inbox .chat-panel.inbox-welcome{display:grid;place-items:center;padding:32px;background:var(--refresh-work)}.app-content.view-inbox .inbox-welcome-card{display:grid;justify-items:center;gap:10px;max-width:420px;text-align:center}.app-content.view-inbox .inbox-welcome-icon{display:grid;place-items:center;width:56px;height:56px;border-radius:16px}.app-content.view-inbox .inbox-welcome-icon.attention{background:var(--refresh-attention-soft);color:var(--refresh-attention)}.app-content.view-inbox .inbox-welcome-icon.calm{background:var(--refresh-ai-soft);color:var(--refresh-ai)}.app-content.view-inbox .inbox-welcome-card h2{margin:6px 0 0;color:var(--refresh-text);font-size:18px}.app-content.view-inbox .inbox-welcome-card p{margin:0;color:var(--refresh-text-2);font-size:13.5px;line-height:1.7}.app-content.view-inbox .inbox-welcome-open{display:inline-flex;align-items:center;gap:6px;margin-top:6px;padding:0 16px;height:36px;font-size:13.5px}.app-content.view-inbox .inbox-welcome-keys{display:flex;flex-wrap:wrap;justify-content:center;gap:8px 18px;margin:18px 0 0;padding:14px 0 0;border-top:1px solid var(--refresh-line);list-style:none;color:var(--refresh-text-3);font-size:12px}.app-content.view-inbox .inbox-welcome-keys li{display:inline-flex;align-items:center;gap:4px}.app-content.view-inbox .inbox-welcome-keys kbd{min-width:20px;padding:1px 6px;border:1px solid var(--refresh-line);border-bottom-width:2px;border-radius:5px;background:#fff;color:var(--refresh-text-2);font:600 11.5px/1.5 inherit;text-align:center}.app-content.view-inbox .inbox-welcome-keys kbd:last-of-type{margin-right:2px}@media(min-width:1201px){.app-shell .app-content.view-inbox .chat-head .mobile-back:not(.list-column-toggle){display:none}}.app-shell.workbench-theme .app-content:not(.view-inbox) .module-page{margin:0;min-height:100%;border:0;border-radius:0;box-shadow:none}.messages.originals-hidden .bubble-original{display:none}.messages:not(.originals-hidden) .bubble-translation.original-hint{display:none}@supports (field-sizing: content){.app-content.view-inbox .composer textarea[aria-label=回复消息]{field-sizing:content;height:auto;min-height:44px;max-height:160px;overflow-y:auto}}:root{--ui-font: -apple-system, BlinkMacSystemFont, "SF Pro Text", "PingFang SC", "Hiragino Sans GB", "Segoe UI", "Microsoft YaHei UI", "Microsoft YaHei", sans-serif;--ui-bg: #f5f5f7;--ui-panel: #ffffff;--ui-panel-2: #fbfbfd;--ui-field: rgba(0, 0, 0, .05);--ui-line: rgba(0, 0, 0, .08);--ui-line-strong: rgba(0, 0, 0, .14);--ui-text: #1d1d1f;--ui-text-2: #515154;--ui-text-3: #6a6a6f;--ui-accent: #0071e3;--ui-accent-hover: #0077ed;--ui-accent-soft: rgba(0, 113, 227, .1);--ui-accent-ink: #0060c0;--ui-red: #d70015;--ui-red-soft: rgba(215, 0, 21, .08);--ui-orange: #b25000;--ui-orange-soft: rgba(255, 149, 0, .14);--ui-green: #1a7f37;--ui-green-soft: rgba(52, 199, 89, .14);--ui-selected: rgba(0, 113, 227, .09);--ui-hover: rgba(0, 0, 0, .04);--ui-bubble-in: #ffffff;--ui-bubble-ai: #e9e9ee;--ui-bubble-me: #e3eefc;--ui-bubble-me-muted: #5b6b80;--ui-bubble-me-line: #cddcf2;--ui-glass: rgba(255, 255, 255, .82);--ui-r-s: 8px;--ui-r-m: 10px;--ui-r-l: 14px;--ui-control: 34px;--ui-shadow-card: 0 1px 2px rgba(0, 0, 0, .04);--ui-shadow-pop: 0 12px 32px rgba(0, 0, 0, .14), 0 2px 6px rgba(0, 0, 0, .06);--ui-focus: 0 0 0 3px rgba(0, 113, 227, .28);--ui-purple: #7d4bd6;--ui-purple-soft: rgba(125, 75, 214, .09);font-family:var(--ui-font)}.app-shell .app-content{--color-content-primary: var(--ui-text);--color-content-secondary: var(--ui-text-2);--color-content-tertiary: var(--ui-text-3);--color-surface-canvas: var(--ui-bg);--color-surface-raised: var(--ui-panel);--color-surface-subtle: var(--ui-panel-2);--color-border-subtle: var(--ui-line);--color-border-default: var(--ui-line);--color-border-strong: var(--ui-line-strong);--color-accent-primary: var(--ui-accent);--color-accent-primary-soft: var(--ui-accent-soft);--color-status-danger: var(--ui-red);--color-status-danger-soft: var(--ui-red-soft);--color-status-warning: var(--ui-orange);--color-status-warning-soft: var(--ui-orange-soft);--color-status-success: var(--ui-green);--color-status-success-soft: var(--ui-green-soft);--color-workbench-content: var(--ui-text);--color-workbench-content-secondary: var(--ui-text-2);--color-workbench-border: var(--ui-line);--refresh-list: var(--ui-panel);--refresh-work: var(--ui-panel);--refresh-line: var(--ui-line);--refresh-text: var(--ui-text);--refresh-text-2: var(--ui-text-2);--refresh-text-3: var(--ui-text-3);--refresh-primary: var(--ui-accent);--refresh-primary-soft: var(--ui-accent-soft);--refresh-attention: var(--ui-orange);--refresh-attention-soft: var(--ui-orange-soft);--refresh-ai: var(--ui-text-2);--refresh-ai-soft: #efeff3;--reference-line: var(--ui-line);--reference-ink: var(--ui-text);--reference-muted: var(--ui-text-2);--ink: var(--ui-text);--muted: var(--ui-text-2);--line: var(--ui-line);--panel: var(--ui-panel);--blue: var(--ui-accent);--blue-soft: var(--ui-accent-soft);--violet: var(--ui-text-2);--violet-soft: #efeff3;--orange: var(--ui-orange);--red: var(--ui-red);--green: var(--ui-green);--shadow-card: var(--ui-shadow-card);--shadow-workbench-pane: none;--focus-ring: var(--ui-focus);--focus-ring-workbench: var(--ui-focus);color:var(--ui-text);font-family:var(--ui-font);-webkit-font-smoothing:antialiased}.app-shell.workbench-theme .app-content{background:var(--ui-bg)}.app-shell .app-content :is(.outline-button,.primary):not(.send-button){height:var(--ui-control);padding:0 14px;border-radius:var(--ui-r-s);font-size:14px;font-weight:500;box-shadow:none}.app-shell .app-content .outline-button{border:1px solid var(--ui-line-strong);background:var(--ui-panel);color:var(--ui-text)}.app-shell .app-content .outline-button:hover:not(:disabled){background:var(--ui-panel-2);border-color:#00000038}.app-shell .app-content .primary{border:1px solid var(--ui-accent);background:var(--ui-accent);color:#fff}.app-shell .app-content .primary:hover:not(:disabled){background:var(--ui-accent-hover);border-color:var(--ui-accent-hover)}.app-shell .app-content .text-button{color:var(--ui-accent)}.app-shell .app-content :is(button,a,summary,[tabindex]):focus-visible{outline:3px solid rgba(0,113,227,.45);outline-offset:1px}.app-shell .app-content .ui-status-badge{height:22px;padding:0 8px;border:0;border-radius:11px;font-size:12.5px;font-weight:500}.app-shell .app-content .ui-status-badge>span{font-size:12.5px}.app-shell .app-content .ui-status-neutral,.app-shell .app-content .ui-status-ai{background:var(--ui-field);color:var(--ui-text-2)}.app-shell .app-content .ui-status-customer,.app-shell .app-content .ui-status-vehicle{background:var(--ui-accent-soft);color:var(--ui-accent-ink)}.app-shell .app-content .ui-status-success{background:var(--ui-green-soft);color:var(--ui-green)}.app-shell .app-content .ui-status-warning{background:var(--ui-orange-soft);color:var(--ui-orange)}.app-shell .app-content .ui-status-danger{background:var(--ui-red-soft);color:var(--ui-red)}.app-shell .app-content .avatar-tone.avatar-tone{display:grid;place-items:center;overflow:hidden;border:0;border-radius:50%;box-shadow:none;font-weight:600;letter-spacing:.02em;line-height:1}.app-shell .app-content .avatar-tone.avatar-tone>img{width:100%;height:100%;object-fit:cover;border-radius:inherit}.app-shell .app-content .avatar-tone.avatar-tone.tone-1{background:#e3effd;color:#1a5fb4}.app-shell .app-content .avatar-tone.avatar-tone.tone-2{background:#fdeedd;color:#9a4d00}.app-shell .app-content .avatar-tone.avatar-tone.tone-3{background:#e3f4e1;color:#2c7a2c}.app-shell .app-content .avatar-tone.avatar-tone.tone-4{background:#f1e8fb;color:#6e3fae}.app-shell .app-content .avatar-tone.avatar-tone.tone-5{background:#fde6ec;color:#b3264b}.app-shell .app-content .avatar-tone.avatar-tone.tone-6{background:#ddf3f4;color:#0b7480}.app-shell .app-content .avatar-tone.avatar-tone.tone-7{background:#e9e9fc;color:#4543b8}.app-shell .app-content .contact-avatar.avatar-tone.avatar-tone{width:36px;height:36px;flex:0 0 36px;font-size:13px}.app-shell .app-content .chat-head .contact-avatar.large.avatar-tone.avatar-tone{width:34px;height:34px;flex-basis:34px;font-size:13px}@media(min-width:1201px){.app-shell .app-content.view-inbox .workspace{grid-template-columns:clamp(300px,24vw,352px) minmax(0,1fr) clamp(300px,23.5vw,338px)}.app-shell .app-content.view-inbox .workspace.context-hidden{grid-template-columns:clamp(300px,24vw,352px) minmax(0,1fr)}}.app-shell .app-content.view-inbox .workspace{background:var(--ui-line)}.app-shell .app-content.view-inbox .conversation-list,.app-shell .app-content.view-inbox .context-panel{background:var(--ui-panel)}.app-shell .app-content.view-inbox .chat-panel,.app-shell .app-content.view-inbox .messages{background:var(--ui-bg)}.app-shell .app-content.view-inbox .conversation-list-header{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px 8px;padding:14px 16px 12px;border-bottom:0;background:var(--ui-panel)}.app-shell .app-content.view-inbox .conversation-list-header>.queue-tabs,.app-shell .app-content.view-inbox .conversation-list-header>.list-level-chip{grid-column:1 / -1}.app-shell .app-content.view-inbox .conversation-list-header>.list-search-row{grid-column:1}.app-shell .app-content.view-inbox .conversation-list-header:not(:has(>.list-owner-filter))>.list-search-row{grid-column:1 / -1}.app-shell .app-content.view-inbox .conversation-list-header>.list-owner-filter{grid-column:2;grid-row:2}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:2px;margin:0;padding:2px;border-radius:9px;background:var(--ui-field)}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button{height:30px;padding:0 6px;border:0;border-radius:7px;background:transparent;color:var(--ui-text-2);font-size:13.5px;font-weight:400}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button:hover{background:transparent;color:var(--ui-text)}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button.active{background:var(--ui-panel);color:var(--ui-text);font-weight:600;box-shadow:0 1px 2px #0000001a,0 0 0 .5px #0000000a}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button b{margin-left:4px;color:var(--ui-text-3);font-size:12px;font-weight:500}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button b.queue-count-danger{min-width:18px;padding:0 6px;border-radius:8px;background:var(--ui-red);color:#fff;line-height:17px}.app-shell .app-content.view-inbox .conversation-list-header .list-search{height:var(--ui-control);padding:0 3px 0 10px;border:1px solid transparent;border-radius:var(--ui-r-s);background:var(--ui-field);color:var(--ui-text-3)}.app-shell .app-content.view-inbox .conversation-list-header .list-search:focus-within{border-color:var(--ui-accent);background:var(--ui-panel);box-shadow:0 0 0 3px var(--ui-accent-soft)}.app-shell .app-content.view-inbox .conversation-list-header .list-search input{font-size:14px;color:var(--ui-text)}.app-shell .app-content.view-inbox .conversation-list-header .list-search input::placeholder{color:var(--ui-text-3)}.app-shell .app-content.view-inbox .conversation-list-header .list-search .list-level-trigger{height:28px;color:var(--ui-text-2);font-size:13px}.app-shell .app-content.view-inbox .conversation-list-header .list-search .list-level-trigger.is-filtered{background:var(--ui-accent-soft);color:var(--ui-accent-ink)}.app-shell .app-content.view-inbox .conversation-list-header .list-owner-filter{height:var(--ui-control);margin:0;padding:0 10px 0 12px;border:1px solid var(--ui-line-strong);border-radius:var(--ui-r-s);background:var(--ui-panel);color:var(--ui-text-2);font-size:13px}.app-shell .app-content.view-inbox .conversation-list-header .list-owner-filter select{max-width:96px;font-size:13.5px;color:var(--ui-text)}.app-shell .app-content.view-inbox .conversation-list-header .list-owner-filter.is-filtered{border-color:transparent;background:var(--ui-accent-soft);color:var(--ui-accent-ink)}.app-shell .app-content.view-inbox .conversation-list-header .list-owner-filter.is-filtered select{color:var(--ui-accent-ink)}.app-shell .app-content.view-inbox .conversation-list-header .list-level-chip{margin:0;border-color:transparent;background:var(--ui-accent-soft);color:var(--ui-accent-ink);font-size:12.5px}.app-shell .app-content.view-inbox .conversation-items{padding:0 8px 8px;border-top:0}.app-shell .app-content.view-inbox .conversation-row,.app-shell.view-inbox .app-content .conversation-row{gap:12px;padding:10px;border:0;border-radius:var(--ui-r-m);background:transparent;box-shadow:none}.app-shell .app-content.view-inbox .conversation-row:after{content:"";position:absolute;left:58px;right:10px;bottom:0;border-bottom:1px solid var(--ui-line);pointer-events:none}.app-shell .app-content.view-inbox .conversation-row:hover:after,.app-shell .app-content.view-inbox .conversation-row.selected:after{border-color:transparent}.app-shell .app-content.view-inbox .conversation-row:hover{background:var(--ui-hover)}.app-shell .app-content.view-inbox .conversation-row.selected,.app-shell .app-content.view-inbox .conversation-row.needs-human.selected{background:var(--ui-selected);box-shadow:none}.app-shell .app-content.view-inbox .conversation-row.needs-human{box-shadow:none}.app-shell .app-content.view-inbox .conversation-row .row-title{align-items:baseline;gap:8px}.app-shell .app-content.view-inbox .conversation-row .row-title strong{color:var(--ui-text);font-size:15px;font-weight:600}.app-shell .app-content.view-inbox .conversation-row:has(>.unread) .row-title strong{font-weight:700}.app-shell .app-content.view-inbox .conversation-row .row-title time{color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .conversation-row .conversation-copy p{margin:1px 0 0;color:var(--ui-text-2);font-size:14px;line-height:1.45}.app-shell .app-content.view-inbox .conversation-row:has(>.unread) .conversation-copy p{color:var(--ui-text)}.app-shell .app-content.view-inbox .conversation-row .row-meta{display:flex;flex-wrap:nowrap;align-items:center;gap:8px;min-height:22px;margin-top:6px}.app-shell .app-content.view-inbox .conversation-row .row-meta :is(.row-status,.row-wait){display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 8px;border-radius:11px;font-size:12.5px;font-weight:500}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-wait:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.app-shell .app-content.view-inbox .conversation-row .row-wait-danger{background:var(--ui-red-soft);color:var(--ui-red)}.app-shell .app-content.view-inbox .conversation-row .row-wait-warning,.app-shell .app-content.view-inbox .conversation-row .row-status-attention{background:var(--ui-orange-soft);color:var(--ui-orange)}.app-shell .app-content.view-inbox .conversation-row .row-status-ai,.app-shell .app-content.view-inbox .conversation-row .row-status-muted{background:var(--ui-field);color:var(--ui-text-2)}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-owner,.app-shell .app-content.view-inbox .conversation-row .row-meta .row-owner.unassigned{flex:0 1 auto;min-width:0;max-width:50%;height:auto;margin-left:auto;padding:0;border-radius:0;background:transparent;color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .conversation-row .unread{align-self:flex-start;min-width:20px;width:auto;height:20px;margin-top:22px;padding:0 6px;border-radius:10px;background:var(--ui-accent);font-size:12px}.app-shell .app-content.view-inbox .list-load-more .text-button{font-size:13.5px}.app-shell .app-content.view-inbox .chat-head{flex-wrap:wrap;height:auto;min-height:64px;gap:8px 12px;padding:8px 16px 8px 20px;border-bottom:1px solid var(--ui-line);background:var(--ui-glass);backdrop-filter:saturate(180%) blur(18px);-webkit-backdrop-filter:saturate(180%) blur(18px)}.app-shell .app-content.view-inbox .chat-title{display:grid;flex:1 1 auto;gap:1px;min-width:110px}.app-shell .app-content.view-inbox .chat-title-line{display:flex;min-width:0}.app-shell .app-content.view-inbox .chat-title h2{margin:0;overflow:hidden;color:var(--ui-text);font-size:16px;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .chat-status-line{display:flex;align-items:center;gap:8px;min-width:0;overflow:hidden;color:var(--ui-text-3);font-size:12.5px;white-space:nowrap}.app-shell .app-content.view-inbox .chat-head .chat-mode-indicator{display:inline-flex;align-items:center;gap:5px;height:auto;padding:0;border:0;border-radius:0;background:transparent;color:var(--ui-text-2);font-size:12.5px;font-weight:500}.app-shell .app-content.view-inbox .chat-head .chat-mode-indicator.human,.app-shell .app-content.view-inbox .chat-head .chat-mode-indicator.review{color:var(--ui-orange)}.app-shell .app-content.view-inbox .chat-head .chat-mode-indicator.unavailable{color:var(--ui-red)}.app-shell .app-content.view-inbox .chat-head .chat-contact-meta{overflow:hidden;color:var(--ui-text-3);font-size:12.5px;text-overflow:ellipsis}.app-shell .app-content.view-inbox .chat-head .chat-contact-meta:before{content:"·";margin-right:8px}.app-shell .app-content.view-inbox .chat-head-actions{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.app-shell .app-content.view-inbox .chat-head-actions .outline-button{height:var(--ui-control);padding:0 10px;gap:5px;font-size:14px}.app-shell .app-content.view-inbox .chat-head-actions .outline-button svg{color:currentColor}.app-shell .app-content.view-inbox .chat-head .conversation-mode-toggle:not(.resume-ai):not(:disabled){border-color:var(--ui-accent);background:var(--ui-accent);color:#fff}.app-shell .app-content.view-inbox .chat-head .conversation-mode-toggle.resume-ai{border-color:var(--ui-line-strong);background:var(--ui-panel);color:var(--ui-text)}.app-shell .app-content.view-inbox .chat-head .conversation-copilot-toggle{border-color:transparent;background:transparent;color:var(--ui-accent)}.app-shell .app-content.view-inbox .chat-head .conversation-copilot-toggle:hover:not(:disabled){border-color:transparent;background:var(--ui-accent-soft);color:var(--ui-accent-ink)}.app-shell .app-content.view-inbox .chat-head-actions .originals-toggle{height:var(--ui-control);margin-right:4px;padding:0 10px;border-radius:var(--ui-r-s);color:var(--ui-accent);font-size:14px}.app-shell .app-content.view-inbox .chat-head-actions .originals-toggle[aria-pressed=false]{color:var(--ui-accent)}.app-shell .app-content.view-inbox .chat-head-actions .originals-toggle[aria-pressed=true]{background:var(--ui-accent-soft);color:var(--ui-accent-ink)}.app-shell .app-content.view-inbox .chat-head-actions .originals-toggle:hover{background:var(--ui-accent-soft)}@media(min-width:1201px){.app-shell .app-content.view-inbox .chat-head .context-column-toggle{width:var(--ui-control);height:var(--ui-control);border:0;border-radius:var(--ui-r-s);background:transparent;color:var(--ui-text-2)}.app-shell .app-content.view-inbox .chat-head .context-column-toggle:hover{background:var(--ui-hover)}.app-shell .app-content.view-inbox .chat-head .context-column-toggle[aria-pressed=false]{border:0;background:var(--ui-accent-soft);color:var(--ui-accent)}}@media(min-width:1201px)and (max-width:1439px){.app-shell .app-content.view-inbox .chat-head-actions :is(.originals-toggle,.conversation-copilot-toggle){width:var(--ui-control);padding:0;justify-content:center;font-size:0;gap:0}.app-shell .app-content.view-inbox .chat-head-actions :is(.originals-toggle,.conversation-copilot-toggle) svg{width:17px;height:17px}.app-shell .app-content.view-inbox .workspace.context-hidden .chat-head-actions :is(.originals-toggle,.conversation-copilot-toggle){width:auto;padding:0 10px;gap:5px;font-size:14px}}@media(min-width:1100px){.app-shell .app-content.view-inbox .chat-head,.app-shell .app-content.view-inbox .chat-head-actions{flex-wrap:nowrap}}.app-shell .app-content.view-inbox .chat-panel{--chat-gutter: max(24px, calc((100% - 760px)/2) )}.app-shell .app-content.view-inbox .messages{padding:12px var(--chat-gutter) 24px}.app-shell .app-content.view-inbox .chat-panel>:is(.unavailable-inline,.session-expiry-bar),.app-shell .app-content.view-inbox .chat-panel>.conversation-brief-record>.conversation-brief{margin-left:var(--chat-gutter);margin-right:var(--chat-gutter)}.app-shell .app-content.view-inbox .chat-panel>.unavailable-inline{margin-top:8px;border:1px solid var(--ui-line);border-radius:var(--ui-r-m);background:var(--ui-panel);color:var(--ui-text-2)}.app-shell .app-content.view-inbox .chat-panel>.conversation-brief-record>.conversation-brief{margin-top:10px;padding:0;border:0;border-radius:var(--ui-r-l);background:transparent;color:var(--ui-text);font-size:13px}.app-shell .app-content.view-inbox .conversation-brief>summary{justify-content:center;gap:6px;min-height:30px;padding:0 8px;border-radius:var(--ui-r-l)}.app-shell .app-content.view-inbox .conversation-brief>summary:hover{background:var(--ui-hover)}.app-shell .app-content.view-inbox .conversation-brief .brief-icon{color:#0b8a96}.app-shell .app-content.view-inbox .conversation-brief .brief-label{color:var(--ui-text-3);font-size:12.5px;font-weight:500}.app-shell .app-content.view-inbox .conversation-brief .brief-wants{flex:0 1 auto;display:flex;flex-wrap:nowrap;gap:6px;overflow:hidden;color:var(--ui-text);font-size:13px}.app-shell .app-content.view-inbox .conversation-brief .brief-need{display:inline-flex;align-items:center;flex:0 1 auto;min-width:0;max-width:220px;height:24px;padding:0 10px;overflow:hidden;border:1px solid var(--ui-line);border-radius:12px;background:var(--ui-panel);color:var(--ui-text);font-size:13px;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .conversation-brief[open]{padding:0 12px 4px;border:1px solid var(--ui-line);background:var(--ui-panel)}.app-shell .app-content.view-inbox .conversation-brief[open]>summary{justify-content:flex-start;padding:0}.app-shell .app-content.view-inbox .conversation-brief .brief-group h3,.app-shell .app-content.view-inbox .conversation-brief dt,.app-shell .app-content.view-inbox .conversation-brief .brief-group p,.app-shell .app-content.view-inbox .conversation-brief .inquiry-value{font-size:12.5px}.app-shell .app-content.view-inbox .conversation-brief :is(.inquiry-original-label,.inquiry-original-details){font-size:12px}.app-shell .app-content.view-inbox .date-divider{justify-content:center;margin:14px 0 8px}.app-shell .app-content.view-inbox .date-divider:before,.app-shell .app-content.view-inbox .date-divider:after{display:none}.app-shell .app-content.view-inbox .date-divider span{padding:0;background:transparent;color:var(--ui-text-3);font-size:12px;font-weight:500}.app-shell .app-content.view-inbox .message-line{gap:8px;margin:10px 0 0}.app-shell .app-content.view-inbox .message-line.grouped-prev{margin-top:3px}.app-shell .app-content.view-inbox .message-stack{max-width:min(70%,560px);gap:2px}.app-shell .app-content.view-inbox .message-avatar{width:28px;height:28px;flex:0 0 28px;font-size:10.5px}.app-shell .app-content.view-inbox .message-line.from-team .message-avatar{display:none}.app-shell .app-content.view-inbox .message-line.from-customer.grouped-next .message-avatar{visibility:hidden}.app-shell .app-content.view-inbox .message-avatar.customer:not(.avatar-tone){background:var(--ui-field);color:var(--ui-text-2)}.app-shell .app-content.view-inbox .sender-label,.app-shell .app-content.view-inbox .sender-label.ai-label{gap:5px;margin:0 12px 2px;color:var(--ui-text-3);font-size:12px}.app-shell .app-content.view-inbox .message-line .bubble{min-width:0;padding:8px 14px;border-radius:18px;font-size:15px;line-height:1.5}.app-shell .app-content.view-inbox .message-line .bubble>p{font-size:15px;line-height:1.5}.app-shell .app-content.view-inbox .message-line.from-customer .bubble{border:1px solid var(--ui-line);background:var(--ui-bubble-in);color:var(--ui-text)}.app-shell .app-content.view-inbox .message-line.from-customer.grouped-next .bubble{border-bottom-left-radius:6px}.app-shell .app-content.view-inbox .message-line.from-customer.grouped-prev .bubble{border-top-left-radius:6px}.app-shell .app-content.view-inbox .message-line.from-team .bubble{border:0;background:var(--ui-bubble-me);color:var(--ui-text)}.app-shell .app-content.view-inbox .message-line.from-team.from-ai .bubble{border:0;background:var(--ui-bubble-ai);color:var(--ui-text)}.app-shell .app-content.view-inbox .message-line.from-team.grouped-next .bubble{border-bottom-right-radius:6px}.app-shell .app-content.view-inbox .message-line.from-team.grouped-prev .bubble{border-top-right-radius:6px}.app-shell .app-content.view-inbox .message-line.from-team:not(.from-ai) .bubble :is(.bubble-original,.bubble-translation,.bubble-original-label){color:var(--ui-bubble-me-muted)}.app-shell .app-content.view-inbox .message-line.from-team:not(.from-ai) .bubble a{color:var(--ui-accent)}.app-shell .app-content.view-inbox .bubble-original{margin-top:6px;padding-top:6px;border-top:1px solid var(--ui-line);color:var(--ui-text-2);opacity:1}.app-shell .app-content.view-inbox .message-line.from-team:not(.from-ai) .bubble-original{border-top-color:var(--ui-bubble-me-line);opacity:1}.app-shell .app-content.view-inbox .bubble-original p{font-size:13.5px}.app-shell .app-content.view-inbox .bubble-original-label{font-size:12px}.app-shell .app-content.view-inbox .bubble-translation{color:var(--ui-text-3);font-size:12px}.app-shell .app-content.view-inbox .message-line.from-team:not(.from-ai) .bubble-translation{color:var(--ui-bubble-me-muted)}.app-shell .app-content.view-inbox .messages.originals-hidden .bubble-translation.original-hint:not(.outgoing-translation){position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.messages.originals-hidden .message-line.original-open .bubble-original{display:block}.messages.originals-hidden .message-line.original-open .bubble-translation.original-hint:not(.outgoing-translation){display:none}.app-shell .app-content.view-inbox .message-meta{display:flex;align-items:center;gap:8px;margin:2px 12px 0}.app-shell .app-content.view-inbox .message-line.from-team .message-meta{justify-content:flex-end}.app-shell .app-content.view-inbox .message-meta>.message-time{display:inline-flex;align-items:center;gap:3px;margin:0;padding:0;color:var(--ui-text-3);font-size:12px}.app-shell .app-content.view-inbox .message-meta>.message-time svg{color:var(--ui-accent)}.app-shell .app-content.view-inbox .message-meta .original-toggle{padding:0 2px;border-radius:4px;color:var(--ui-accent);font-size:12px}.app-shell .app-content.view-inbox .message-meta .original-toggle:hover{text-decoration:underline}.messages:not(.originals-hidden) .original-toggle{display:none}.app-shell .app-content.view-inbox .message-error,.app-shell .app-content.view-inbox .message-error button{font-size:12.5px}.app-shell .app-content.view-inbox .chat-panel>.composer{padding:8px var(--chat-gutter) 18px;border-top:0;background:transparent}.app-shell .app-content.view-inbox .composer .reply-editor{display:flex;align-items:flex-end;gap:8px;padding:8px 8px 8px 14px;border:1px solid var(--ui-line-strong);border-radius:16px;background:var(--ui-panel);box-shadow:var(--ui-shadow-card)}.app-shell .app-content.view-inbox .composer .reply-editor:focus-within{border-color:var(--ui-accent);box-shadow:0 0 0 3px var(--ui-accent-soft)}.app-shell .app-content.view-inbox .composer textarea{border:0;background:transparent;box-shadow:none;color:var(--ui-text);font-size:15px;line-height:1.5}.app-shell .app-content.view-inbox .composer .reply-editor>textarea{flex:1 1 auto;min-width:0;padding:5px 0}.app-shell .app-content.view-inbox .composer .reply-editor>.composer-actions{position:static;flex:0 0 auto;margin:0}.app-shell .app-content.view-inbox .composer .composer-meta{margin-top:6px;padding:0 4px}.app-shell .app-content.view-inbox .composer textarea:focus{border:0;box-shadow:none}.app-shell .app-content.view-inbox .composer .send-button{width:auto;height:var(--ui-control);min-width:0;padding:0 14px;gap:6px;border:1px solid var(--ui-accent);border-radius:var(--ui-r-s);background:var(--ui-accent);color:#fff;box-shadow:none;font-size:14px;font-weight:500}.app-shell .app-content.view-inbox .composer .send-button:disabled{opacity:.45}.app-shell .app-content.view-inbox .composer .composer-meta,.app-shell .app-content.view-inbox .composer .composer-hint,.app-shell .app-content.view-inbox .composer .composer-status span{color:var(--ui-text-3);font-size:12px}.app-shell .app-content.view-inbox .composer.composer-readonly .composer-status{border-color:transparent;background:var(--ui-orange-soft);color:#7a3a00}.app-shell .app-content.view-inbox .composer.composer-readonly .composer-status span{color:#7a3a00;font-size:13.5px}.app-shell .app-content.view-inbox .context-panel{color:var(--ui-text);font-size:14px}.app-shell .app-content.view-inbox .context-tabs{align-items:center;gap:2px;height:64px;margin:0;padding:0 16px;border-bottom:1px solid var(--ui-line);background:var(--ui-glass)}.app-shell .app-content.view-inbox .context-tabs button[role=tab]{height:30px;padding:0 12px;border:0;border-radius:7px;color:var(--ui-text-2);font-size:13.5px;font-weight:400}.app-shell .app-content.view-inbox .context-tabs button[role=tab]:hover{background:var(--ui-hover);color:var(--ui-text)}.app-shell .app-content.view-inbox .context-tabs button[role=tab].active{border:0;background:var(--ui-field);color:var(--ui-text);font-weight:600}.app-shell .app-content.view-inbox .context-panel .context-section{padding:18px 16px 20px;border-bottom:0;background:transparent}.app-shell .app-content.view-inbox .context-panel .section-title{margin-bottom:10px}.app-shell .app-content.view-inbox .context-panel .section-title h3{color:var(--ui-text-2);font-size:13px;font-weight:600}.app-shell .app-content.view-inbox .context-panel .section-title .text-button{font-size:13px}.app-shell .app-content.view-inbox .context-panel :is(p,li){font-size:14px}.app-shell .app-content.view-inbox .context-panel :is(button,label,time,small,span:not(.count):not(.ai-badge)){font-size:13px}.app-shell .app-content.view-inbox .context-panel .profile-row{flex-direction:column;align-items:center;gap:8px;padding:4px 0 14px;text-align:center}.app-shell .app-content.view-inbox .context-panel .profile-row>div:last-child{display:grid;justify-items:center;gap:6px}.app-shell .app-content.view-inbox .context-panel .profile-row strong{margin:0;color:var(--ui-text);font-size:18px;font-weight:600}.app-shell .app-content.view-inbox .context-panel .profile-row .contact-avatar.large.avatar-tone.avatar-tone{width:64px;height:64px;flex-basis:64px;font-size:24px}.app-shell .app-content.view-inbox .context-panel :is(.context-owner-card,.customer-requirements,.customer-contact-section,.customer-notes-section){margin:0 0 14px;padding:4px 14px 6px;border:1px solid var(--ui-line);border-radius:12px;background:var(--ui-panel-2)}.app-shell .app-content.view-inbox .context-panel :is(.customer-requirements,.customer-contact-section,.customer-notes-section)>.section-title{margin:0;padding:6px 0}.app-shell .app-content.view-inbox .context-panel :is(.customer-requirements,.customer-contact-section,.customer-notes-section)>.section-title h3{font-size:13px}.app-shell .app-content.view-inbox .context-panel .profile-facts{display:grid;gap:0;margin:0}.app-shell .app-content.view-inbox .context-panel .profile-facts>div{display:block;padding:8px 0;border-top:1px solid var(--ui-line)}.app-shell .app-content.view-inbox .context-panel .context-owner-facts>div:first-child{border-top:0}.app-shell .app-content.view-inbox .context-panel .profile-facts dt{color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .profile-facts dd{margin:1px 0 0;color:var(--ui-text);font-size:14.5px;overflow-wrap:anywhere}.app-shell .app-content.view-inbox .context-panel .context-followup-summary{display:flex;align-items:center;justify-content:space-between;gap:8px}.app-shell .app-content.view-inbox .context-panel .context-followup-summary>span{font-size:14.5px}.app-shell .app-content.view-inbox .context-panel .context-followup-summary>.text-button{flex:0 0 auto;white-space:nowrap}.app-shell .app-content.view-inbox .context-panel .context-followup-summary>span.overdue{color:var(--ui-red)}.app-shell .app-content.view-inbox .context-panel .context-owner-card .context-actions{margin:2px 0 8px}.app-shell .app-content.view-inbox .context-panel .context-owner-card .context-actions .outline-button{height:30px;padding:0 10px;font-size:13px}.app-shell .app-content.view-inbox .context-panel .customer-requirements dl{display:grid;gap:0;margin:0;padding:0;border:0;background:transparent}.app-shell .app-content.view-inbox .context-panel .customer-requirements dl>div{display:block;padding:8px 0;border-top:1px solid var(--ui-line)}.app-shell .app-content.view-inbox .context-panel .customer-requirements dt{color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .customer-requirements dd{margin:1px 0 0;font-size:14.5px}.app-shell .app-content.view-inbox .context-panel .customer-requirements-note{margin:4px 0 6px;color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .customer-form-hint,.app-shell .app-content.view-inbox .context-panel .customer-empty{color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .customer-editor :is(input,select,textarea){min-height:var(--ui-control);border:1px solid var(--ui-line-strong);border-radius:var(--ui-r-s);background:var(--ui-panel);font-size:14px}.app-shell .app-content.view-inbox .context-panel .customer-editor :is(input,select,textarea):focus{border-color:var(--ui-accent);box-shadow:0 0 0 3px var(--ui-accent-soft)}.app-shell .app-content.view-inbox .context-panel .section-collapse-toggle{width:24px;height:24px;color:var(--ui-text-3)}.app-shell .app-content.view-inbox .context-panel .reopen-copilot{border-color:var(--ui-line-strong);background:var(--ui-panel);color:var(--ui-accent);font-size:13.5px}.visually-hidden{position:absolute;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.message-quote{box-sizing:border-box;display:flex;flex-direction:column;gap:1px;width:100%;max-width:100%;margin:2px 0 6px;padding:5px 10px 6px 11px;border:0;border-left:3px solid var(--quote-accent, var(--ui-accent, #0071e3));border-radius:6px;background:var(--ui-field, rgba(0, 0, 0, .05));color:var(--ui-text-2, #515154);font:inherit;text-align:left;overflow:hidden}.message-quote[data-quote-sender=ai]{--quote-accent: var(--ui-accent, #0071e3)}.message-quote[data-quote-sender=operator]{--quote-accent: var(--ui-green, #1a7f37)}.message-quote[data-quote-sender=customer]{--quote-accent: #8e5bd0}.message-quote.is-missing{--quote-accent: var(--ui-line-strong, rgba(0, 0, 0, .14))}button.message-quote{cursor:pointer}button.message-quote:hover{background:#00000014}button.message-quote:focus-visible{outline:2px solid var(--ui-accent, #0071e3);outline-offset:2px}.message-quote-label{color:var(--quote-accent, var(--ui-accent, #0071e3));font-size:12px;font-weight:600;line-height:1.4}.message-quote-text{display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-clamp:2;overflow:hidden;color:var(--ui-text-2, #515154);font-size:13px;line-height:1.45;overflow-wrap:anywhere;white-space:normal}.message-quote.is-missing .message-quote-label,.message-quote.is-missing .message-quote-text{color:var(--ui-text-3, #6a6a6f);font-weight:400}.message-line.quote-target-flash .bubble{animation:quote-target-flash 1.6s ease-out}@keyframes quote-target-flash{0%,35%{box-shadow:0 0 0 3px #0071e373}to{box-shadow:0 0 0 3px #0071e300}}@media(prefers-reduced-motion:reduce){.message-line.quote-target-flash .bubble{animation:none;box-shadow:0 0 0 3px #0071e373}}.message-voice{width:340px;max-width:100%}.message-voice-player{display:flex;align-items:center;gap:10px;min-height:40px}.message-voice-play{box-sizing:border-box;flex:0 0 34px;width:34px;height:34px;display:grid;place-items:center;padding:0;border:0;border-radius:50%;background:var(--ui-accent, #0071e3);color:#fff;cursor:pointer}.message-voice-play:hover:not(:disabled){background:var(--ui-accent-hover, #0077ed)}.message-voice-play:disabled{opacity:.45;cursor:default}.message-voice.is-loading .message-voice-play{animation:voice-loading 1.1s ease-in-out infinite}@keyframes voice-loading{50%{opacity:.55}}@media(prefers-reduced-motion:reduce){.message-voice.is-loading .message-voice-play{animation:none;opacity:.7}}.message-voice-track{flex:1 1 auto;min-width:72px;height:28px;display:flex;align-items:center;gap:2px;border-radius:6px;cursor:pointer;touch-action:none}.message-voice-track[aria-disabled=true]{cursor:default}.message-voice-track:focus-visible{outline:2px solid var(--ui-accent, #0071e3);outline-offset:2px}.message-voice-wave{flex:1 1 0;min-width:2px;max-width:4px;border-radius:2px;background:var(--ui-line-strong, rgba(0, 0, 0, .14))}.message-voice-wave.is-played{background:var(--ui-accent, #0071e3)}.message-voice-time{flex:0 0 auto;color:var(--ui-text-3, #6a6a6f);font-size:12px;font-variant-numeric:tabular-nums;white-space:nowrap}.message-voice-rate{flex:0 0 auto;min-width:38px;height:24px;padding:0 7px;border:1px solid var(--ui-line-strong, rgba(0, 0, 0, .14));border-radius:12px;background:transparent;color:var(--ui-text-2, #515154);font:inherit;font-size:12px;font-weight:600;font-variant-numeric:tabular-nums;cursor:pointer}.message-voice-download{flex:0 0 28px;width:28px;height:28px;display:grid;place-items:center;padding:0;border:0;border-radius:50%;background:transparent;color:var(--ui-text-2, #515154);cursor:pointer}.message-voice-rate:hover:not(:disabled),.message-voice-download:hover{background:var(--ui-hover, rgba(0, 0, 0, .04))}.message-voice-rate:disabled{opacity:.45;cursor:default}.message-voice-rate:focus-visible,.message-voice-download:focus-visible,.message-voice-play:focus-visible{outline:2px solid var(--ui-accent, #0071e3);outline-offset:2px}.voice-uncertain-mark{padding:0 2px;border-radius:3px;background:#ffe28a;color:inherit}.message-audio-transcript .voice-transcript-uncertain{margin-top:9px;padding:6px 9px;border-radius:6px;background:var(--ui-orange-soft, rgba(255, 149, 0, .14));color:var(--ui-orange, #b25000)}.message-audio-transcript .voice-transcript-uncertain p{margin:0;font-size:12px;line-height:1.5}.message-audio-transcript .voice-transcript-uncertain .voice-transcript-reasons{margin-top:2px;font-size:11.5px;opacity:.9}.app-shell.workbench-theme .app-content.view-dashboard{background:var(--ui-bg)}.app-shell .app-content.view-dashboard .dashboard-page.dashboard-page{width:100%;max-width:1180px;min-height:0;margin:0 auto;padding:36px 40px 56px;border:0;border-radius:0;background:transparent;box-shadow:none}.app-shell .app-content.view-dashboard .dashboard-hero{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);gap:16px;margin-bottom:16px}.app-shell .app-content.view-dashboard :is(.dashboard-pending-card,.dashboard-metric,.dashboard-card){border:1px solid var(--ui-line);border-radius:16px;background:var(--ui-panel);box-shadow:var(--ui-shadow-card)}.app-shell .app-content.view-dashboard .dashboard-pending-card{display:flex;flex-direction:column;justify-content:center;gap:16px;min-width:0;padding:22px 24px}.app-shell .app-content.view-dashboard .dashboard-pending-head{display:flex;flex-wrap:wrap;align-items:center;gap:4px 8px}.app-shell .app-content.view-dashboard .dashboard-metric-scope{color:var(--ui-text-3);font-size:12.5px;font-style:normal;font-weight:400}.app-shell .app-content.view-dashboard .dashboard-glyph{flex:0 0 auto}.app-shell .app-content.view-dashboard .glyph-red{color:var(--ui-red)}.app-shell .app-content.view-dashboard .dashboard-pending-value{display:flex;align-items:baseline;gap:10px}.app-shell .app-content.view-dashboard .dashboard-faces{display:flex;align-items:center}.app-shell .app-content.view-dashboard .dashboard-faces-more{margin-left:8px;color:var(--ui-text-3);font-size:13px}.app-shell .app-content.view-dashboard .dashboard-pending-foot{display:flex;align-items:center;gap:10px;margin-top:6px}.app-shell .app-content.view-dashboard .dashboard-primary{display:inline-flex;align-items:center;gap:6px}.app-shell .app-content.view-dashboard .dashboard-metric-head{display:flex;align-items:center;gap:8px;min-width:0}.app-shell .app-content.view-dashboard .dashboard-metric-label{flex:1;min-width:0;color:var(--ui-text-2);font-size:13.5px}.app-shell .app-content.view-dashboard .dashboard-metric .dashboard-metric-icon{width:auto;height:auto;border-radius:0;background:transparent}.app-shell .app-content.view-dashboard .dashboard-metric-cyan .dashboard-metric-icon,.app-shell .app-content.view-dashboard .dashboard-metric-blue .dashboard-metric-icon{color:var(--ui-accent)}.app-shell .app-content.view-dashboard .dashboard-metric-violet .dashboard-metric-icon{color:#5856d6}.app-shell .app-content.view-dashboard .dashboard-metric-orange .dashboard-metric-icon{color:var(--ui-orange)}.app-shell .app-content.view-dashboard .dashboard-metric-red .dashboard-metric-icon{color:var(--ui-red)}.app-shell .app-content.view-dashboard .dashboard-grid{grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);align-items:start;gap:16px}.app-shell .app-content.view-dashboard .dashboard-card-wide{grid-row:auto}.app-shell .app-content.view-dashboard .dashboard-side{display:flex;flex-direction:column;gap:16px;min-width:0}.app-shell .app-content.view-dashboard .dashboard-card{padding:0 0 6px;overflow:hidden}.app-shell .app-content.view-dashboard .dashboard-card-head{align-items:center;margin:0;padding:16px 18px 10px}.app-shell .app-content.view-dashboard :is(.dashboard-task-list,.dashboard-suggestion-list,.dashboard-vehicle-list){gap:0}.app-shell .app-content.view-dashboard :is(.dashboard-task,.dashboard-suggestion,.dashboard-vehicle){gap:12px;padding:10px 18px;border-top:1px solid var(--ui-line);border-radius:0;color:var(--ui-text-2)}.app-shell .app-content.view-dashboard :is(.dashboard-task,.dashboard-suggestion,.dashboard-vehicle):hover{background:var(--ui-hover)}.app-shell .app-content.view-dashboard :is(.dashboard-task,.dashboard-suggestion,.dashboard-vehicle) strong{color:var(--ui-text);font-size:14.5px;font-weight:600}.app-shell .app-content.view-dashboard :is(.dashboard-task,.dashboard-suggestion,.dashboard-vehicle)>svg{color:var(--ui-text-3)}.app-shell .app-content.view-dashboard :is(.dashboard-suggestion-icon,.dashboard-vehicle-icon){width:auto;height:auto;flex:0 0 auto;border-radius:0;background:transparent}.app-shell .app-content.view-dashboard .dashboard-loading{margin:0 0 12px;color:var(--ui-text-3);font-size:13px}.app-shell .app-content.view-dashboard .dashboard-footer-note{margin-top:16px;border:1px solid var(--ui-line);border-radius:var(--ui-r-l);background:var(--ui-panel);color:var(--ui-text-2)}@media(max-width:1000px){.app-shell .app-content.view-dashboard .dashboard-hero,.app-shell .app-content.view-dashboard .dashboard-grid{grid-template-columns:minmax(0,1fr)}}@media(max-width:760px){.app-shell .app-content.view-dashboard .dashboard-page.dashboard-page{padding:24px 16px 40px}}.app-shell.workbench-theme .app-content.view-customers{background:var(--ui-bg)}.app-shell .app-content.view-customers .module-customers.module-customers{width:100%;max-width:1280px;min-height:0;margin:0 auto;padding:30px 36px 96px;border:0;border-radius:0;background:transparent;box-shadow:none}.app-shell .app-content.view-customers .module-customers .customer-table :is(.table-head,.customer-action-row){display:grid;grid-template-columns:minmax(220px,1.25fr) minmax(240px,1.6fr) 124px 150px minmax(120px,.8fr) 64px;align-items:center;gap:12px}.app-shell .app-content.view-customers .module-customers .requirement-progress strong+span:before{content:" · "}@media(max-width:760px){.app-shell .app-content.view-customers .module-customers.module-customers{padding:20px 14px 96px}}.app-shell.workbench-theme .app-content.view-team{background:var(--ui-bg)}.app-shell .app-content.view-team .module-team.module-team{width:100%;max-width:1180px;min-height:0;margin:0 auto;padding:30px 36px 64px;border:0;border-radius:0;background:transparent;box-shadow:none;color:var(--ui-text)}.app-shell .app-content.view-team .module-team.module-team .page-header{align-items:flex-end;gap:16px;margin:0 0 22px;padding:0;border:0}.app-shell .app-content.view-team .module-team.module-team .page-header h1{margin:0;color:var(--ui-text);font-size:30px;font-weight:700;letter-spacing:-.02em;line-height:1.2}.app-shell .app-content.view-team .module-team.module-team .page-header p{margin:4px 0 0;color:var(--ui-text-2);font-size:14px}.app-shell .app-content.view-team .module-team.module-team .invite-inline{display:flex;align-items:center;gap:8px}.app-shell .app-content.view-team .module-team.module-team .invite-inline :is(input,select){height:var(--ui-control);border:1px solid var(--ui-line-strong);border-radius:var(--ui-r-s);background:var(--ui-panel);color:var(--ui-text);font-size:14px;box-shadow:none}.app-shell .app-content.view-team .module-team.module-team .invite-inline input{width:220px;padding:0 12px}.app-shell .app-content.view-team .module-team.module-team .invite-inline select{padding:0 10px}.app-shell .app-content.view-team .module-team.module-team .invite-inline .ui-button{height:var(--ui-control);padding:0 14px;border:1px solid var(--ui-accent);border-radius:var(--ui-r-s);background:var(--ui-accent);color:#fff;font-size:14px;font-weight:500;box-shadow:none}.app-shell .app-content.view-team .module-team.module-team .invite-inline .ui-button:hover:not(:disabled){border-color:var(--ui-accent-hover);background:var(--ui-accent-hover)}.app-shell .app-content.view-team .module-team.module-team .team-card{margin:0 0 16px;overflow:hidden;border:1px solid var(--ui-line);border-radius:16px;background:var(--ui-panel);box-shadow:var(--ui-shadow-card)}.app-shell .app-content.view-team .module-team.module-team .team-card-head{display:flex;align-items:center;gap:10px;margin:0;padding:16px 20px 12px}.app-shell .app-content.view-team .module-team.module-team .team-card-head h2{margin:0;color:var(--ui-text);font-size:17px;font-weight:600;letter-spacing:0}.app-shell .app-content.view-team .module-team.module-team .team-card-head>span{min-width:0;color:var(--ui-text-3);font-size:13px}.app-shell .app-content.view-team .module-team.module-team .glyph-red{color:var(--ui-red)}.app-shell .app-content.view-team .module-team.module-team .team-head-button{height:28px;margin-left:auto;padding:0 10px;border:1px solid var(--ui-line-strong);border-radius:var(--ui-r-s);background:var(--ui-panel);color:var(--ui-text);font-size:13px;font-weight:500}.app-shell .app-content.view-team .module-team.module-team .team-load-table{border:0;border-radius:0;background:transparent}.app-shell .app-content.view-team .module-team.module-team .team-load-row{display:grid;grid-template-columns:minmax(180px,1.4fr) 140px minmax(140px,1fr) 120px 28px;gap:12px;align-items:center;min-height:56px;padding:10px 20px;border-top:1px solid var(--ui-line);background:transparent;color:var(--ui-text);font-size:14px}.app-shell .app-content.view-team .module-team.module-team .team-load-head{min-height:0;padding-top:8px;padding-bottom:8px;background:var(--ui-panel-2);color:var(--ui-text-3);font-size:12.5px;font-weight:500}.app-shell .app-content.view-team .module-team.module-team .team-load-empty{display:flex;align-items:center;gap:6px;color:var(--ui-text-3);font-size:13.5px}.app-shell .app-content.view-team .module-team.module-team .team-load-person{display:flex;align-items:center;gap:10px;min-width:0}.app-shell .app-content.view-team .module-team.module-team .team-load-who{display:flex;flex-direction:column;min-width:0}.app-shell .app-content.view-team .module-team.module-team .team-load-who small{color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-team .module-team.module-team .team-load-pill-neutral{background:var(--ui-field);color:var(--ui-text-3)}.app-shell .app-content.view-team .module-team.module-team .team-load-pill-warning{background:var(--ui-orange-soft);color:var(--ui-orange)}.app-shell .app-content.view-team .module-team.module-team .team-load-pill-danger{background:var(--ui-red-soft);color:var(--ui-red)}.app-shell .app-content.view-team .module-team.module-team .team-load-open{padding:0;border:0;border-radius:12px;background:transparent;cursor:pointer}.app-shell .app-content.view-team .module-team.module-team .team-load-chevron{display:grid;place-items:center;color:var(--ui-text-3)}.app-shell .app-content.view-team .module-team.module-team .team-grid{overflow:visible;padding:0;border:0;border-radius:0;background:transparent;box-shadow:none}.app-shell .app-content.view-team .module-team.module-team :is(.team-grid-head,.team-row){display:grid;grid-template-columns:minmax(190px,1.4fr) 110px 130px minmax(130px,1fr) 90px 130px 64px;gap:12px;align-items:center}.app-shell .app-content.view-team .module-team.module-team .team-grid-head{padding:8px 20px;border-top:1px solid var(--ui-line);background:var(--ui-panel-2)}.app-shell .app-content.view-team .module-team.module-team .team-grid-head span{color:var(--ui-text-3);font-size:12.5px!important;font-weight:500}.app-shell .app-content.view-team .module-team.module-team .team-row{min-height:56px;padding:10px 20px;border-top:1px solid var(--ui-line);border-bottom:0;background:transparent;color:var(--ui-text);font-size:14px}.app-shell .app-content.view-team .module-team.module-team .member-info small{color:var(--ui-text-3);font-size:12px!important;font-weight:400}.app-shell .app-content.view-team .module-team.module-team .team-presence-badge{height:auto;padding:0;border:0;background:transparent;color:var(--ui-text);font-size:13.5px;font-weight:400}.app-shell .app-content.view-team .module-team.module-team .team-presence-badge>span{display:inline-flex;align-items:center;gap:6px;font-size:13.5px}.app-shell .app-content.view-team .module-team.module-team .presence-online{background:#34c759}.app-shell .app-content.view-team .module-team.module-team .presence-busy{background:#ff9f0a}.app-shell .app-content.view-team .module-team.module-team .presence-away{background:#ffd60a}.app-shell .app-content.view-team .module-team.module-team :is(.presence-offline,.presence-unknown){background:#c7c7cc}.app-shell .app-content.view-team .module-team.module-team .team-work-hours small{margin:1px 0 0;color:var(--ui-text-3);font-size:12px!important}.app-shell .app-content.view-team .module-team.module-team .team-conversation-count small{display:inline;margin:0 0 0 3px;color:var(--ui-text-3);font-size:12px!important}.app-shell .app-content.view-team .module-team.module-team .team-editor-fields label{gap:5px;color:var(--ui-text-2);font-size:12.5px}.app-shell .app-content.view-team .module-team.module-team .team-editor-fields :is(input,select){height:var(--ui-control);padding:0 10px;border:1px solid var(--ui-line-strong);border-radius:var(--ui-r-s);background:var(--ui-panel);color:var(--ui-text);font-size:14px}.app-shell .app-content.view-team .module-team.module-team .team-editor-actions .ui-button{height:32px;padding:0 14px;border:1px solid var(--ui-accent);border-radius:var(--ui-r-s);background:var(--ui-accent);color:#fff;font-size:14px;font-weight:500;box-shadow:none}.app-shell .app-content.view-team .module-team.module-team .permission-strip p{margin:0;color:var(--ui-text-2);font-size:13.5px!important;line-height:1.5}@media(max-width:760px){.app-shell .app-content.view-team .module-team.module-team{padding:24px 16px 40px}.app-shell .app-content.view-team .module-team.module-team .page-header{flex-wrap:wrap;align-items:flex-start}.app-shell .app-content.view-team .module-team.module-team .page-header h1{font-size:24px}}.app-shell.workbench-theme .app-content.view-analytics{background:var(--ui-bg)}.app-shell .app-content.view-analytics .analytics-page.analytics-page{width:100%;max-width:1180px;margin:0 auto;padding:30px 36px 64px;border:0;border-radius:0;background:transparent;box-shadow:none;color:var(--ui-text);font-family:var(--ui-font);font-variant-numeric:tabular-nums}.app-shell .app-content.view-analytics .analytics-page.analytics-page>.page-header{align-items:flex-end;gap:16px;margin:0 0 20px;padding:0;border:0}.app-shell .app-content.view-analytics .analytics-page.analytics-page .page-header-copy h1{margin:0;color:var(--ui-text);font-family:var(--ui-font);font-size:30px;font-weight:700;letter-spacing:-.02em;line-height:1.2}.app-shell .app-content.view-analytics .analytics-page.analytics-page .page-header-copy p{margin:4px 0 0;color:var(--ui-text-2);font-size:14px}@media(max-width:760px){.app-shell .app-content.view-analytics .analytics-page.analytics-page{padding:24px 16px 40px}.app-shell .app-content.view-analytics .analytics-page.analytics-page .page-header-copy h1{font-size:24px}}@media(max-width:1099px){.app-content.view-inbox .workspace:not(.mobile-chat)>.chat-panel.inbox-welcome{display:none}}@media(hover:none)and (pointer:coarse){.inbox-welcome-keys{display:none}}.app-shell .app-content.view-inbox .inbox-welcome-card h2{font-size:19px;font-weight:600;text-wrap:balance}.app-shell .app-content.view-inbox .inbox-welcome-card p{font-size:14px;color:var(--ui-text-2);text-wrap:pretty}.app-shell .app-content.view-inbox .context-panel.empty-context{display:grid;place-items:center;padding:32px 24px}.app-shell .app-content.view-inbox .context-empty-hint{display:grid;justify-items:center;gap:10px;max-width:240px;color:var(--ui-text-3);font-size:13.5px;line-height:1.6;text-align:center;text-wrap:balance}.app-shell .app-content.view-inbox .context-empty-hint svg{color:var(--ui-line-strong)}.app-content.view-inbox .conversation-list{container:conversation-list / inline-size}@container conversation-list (max-width: 360px){.app-shell .app-content.view-inbox .conversation-list-header{grid-template-columns:minmax(0,1fr)}.app-shell .app-content.view-inbox .conversation-list-header>.list-search-row,.app-shell .app-content.view-inbox .conversation-list-header>.list-owner-filter{grid-column:1;grid-row:auto}.app-shell .app-content.view-inbox .conversation-list-header .list-owner-filter{justify-content:space-between}.app-shell .app-content.view-inbox .conversation-list-header .list-owner-filter select{flex:1 1 auto;max-width:none}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button{padding:0 2px;font-size:13px}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button b{margin-left:2px}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button b.queue-count-danger{min-width:16px;padding:0 4px}}.app-shell .app-content.view-inbox .conversation-list-header .list-search{min-width:0}.app-shell .app-content.view-inbox .conversation-list-header .list-search input{min-width:72px;text-overflow:ellipsis}.app-shell .app-content.view-inbox .conversation-list-header .list-search .list-level-trigger{flex:0 0 auto}.app-shell .app-content.view-inbox .conversation-list-header .queue-tabs button{white-space:nowrap}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-owner{max-width:none;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .conversation-brief:not([open]) .brief-wants{flex-wrap:wrap;height:24px}.app-content.view-inbox .older-messages-control{position:static;padding:4px 0 10px;background:none}.app-shell .app-content.view-inbox .older-messages-control .outline-button{height:30px;border-radius:15px;font-size:13px}.app-content .customer-requirements dl dd div{display:block;padding:0;font-size:inherit}.app-shell .app-content.view-inbox .context-panel .customer-requirements .inquiry-value-text{font-size:14.5px}.copilot-window .copilot-window-head{flex-wrap:wrap;gap:8px 12px}.copilot-window .copilot-window-title{flex:1 1 160px}.copilot-window .copilot-window-title h3{font-size:15px}.copilot-window .copilot-window-title p{font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.copilot-window .copilot-window-actions{flex:0 0 auto;gap:4px}.copilot-window .copilot-window-actions .link-button{height:30px;padding:0 8px;border-radius:8px;font-size:13px;white-space:nowrap}.copilot-window .copilot-window-actions .link-button:hover:not(:disabled){background:var(--ui-hover, rgba(0, 0, 0, .04))}.copilot-window .copilot-message-actions button{min-height:28px;padding:0 9px;font-size:13px;white-space:nowrap}.app-content.view-inbox .workspace.copilot-column>.context-panel .context-tabs .mobile-context-close{display:none}.app-content.view-inbox .chat-panel{container:chat-panel / inline-size}@container chat-panel (max-width: 640px){.app-shell .app-content.view-inbox .chat-head-actions :is(.originals-toggle,.conversation-copilot-toggle){width:var(--ui-control);padding:0;justify-content:center;font-size:0;gap:0}.app-shell .app-content.view-inbox .chat-head-actions :is(.originals-toggle,.conversation-copilot-toggle) svg{width:17px;height:17px}}@container chat-panel (max-width: 520px){.app-shell .app-content.view-inbox .chat-head{flex-wrap:wrap;padding:8px 12px}.app-shell .app-content.view-inbox .chat-head-actions{flex:1 0 100%;flex-wrap:nowrap;justify-content:flex-end;gap:4px}.app-shell .app-content.view-inbox .chat-head-actions .outline-button{padding:0 8px}.app-shell .app-content.view-inbox .chat-head-actions .originals-toggle{margin-right:0}}.app-shell .app-content.view-inbox .message-meta>.message-time svg.delivery-icon{color:var(--ui-text-3)}.app-shell .app-content.view-inbox .message-meta>.message-time svg.delivery-icon.is-read{color:var(--ui-accent)}.app-shell .app-content.view-inbox .message-line.from-team .message-error{display:flex;align-items:center;justify-content:flex-end;gap:4px 8px;margin:3px 12px 0;color:var(--ui-red);font-size:13px;font-weight:500}.app-shell .app-content.view-inbox .message-line.from-team .message-error>button{text-decoration:none;height:26px;padding:0 9px;border:1px solid currentColor;border-radius:13px;background:var(--ui-panel);color:inherit;font-size:12.5px;font-weight:500}.app-shell .app-content.view-inbox .message-line.from-team .message-delivery-failed{gap:4px}.app-shell .app-content.view-inbox .message-line.from-team .message-delivery-failed>.message-resend{height:32px;min-width:32px;margin:-6px 0;padding:0 6px;border:0;border-radius:0;background:none;color:var(--ui-red);font-weight:600;cursor:pointer}.app-shell .app-content.view-inbox .message-line.from-team .message-delivery-failed>.message-resend:hover:not(:disabled){text-decoration:underline}.app-shell .app-content.view-inbox .message-line.from-team .message-delivery-failed>.message-resend:disabled{opacity:.6;cursor:default}.app-shell .app-content.view-inbox .message-line.from-team .message-resend-error{display:block;margin:2px 12px 0;text-align:right;color:var(--ui-red);font-size:12px}.message-attachment .message-file-name{display:flex;min-width:0;max-width:100%;font-weight:500;white-space:nowrap}.message-attachment .message-file-base{min-width:0;overflow:hidden;text-overflow:ellipsis}.message-attachment .message-file-ext{flex:0 0 auto}.app-shell .app-content.view-inbox .message-attachment .message-attachment-action{font-size:13.5px;font-weight:500}.app-shell .app-content.view-inbox .context-panel .followup-cta{height:28px;padding:0 10px;border-radius:var(--ui-r-s);background:var(--ui-accent-soft);color:var(--ui-accent-ink);font-size:13px;font-weight:500}.app-shell .app-content.view-inbox .context-panel .followup-cta:hover{background:#0071e329}.app-shell .app-content.view-inbox .context-panel .completed-followups summary{min-height:28px;color:var(--ui-text-2);font-size:13px;cursor:pointer}.app-shell .app-content.view-inbox .context-panel .customer-section .summary-section{margin:0 0 14px;padding:4px 14px 10px;border:1px solid var(--ui-line);border-radius:12px;background:var(--ui-panel-2)}.app-shell .app-content.view-inbox .context-panel .customer-section .summary-section>.section-title{margin:0;padding:6px 0}.app-shell .app-content.view-inbox .context-panel .followup-form{gap:12px;padding:14px;border:1px solid var(--ui-line);border-radius:12px;background:var(--ui-panel)}.app-shell .app-content.view-inbox .context-panel .followup-form>label,.app-shell .app-content.view-inbox .context-panel .followup-when-label{display:grid;gap:5px;color:var(--ui-text-2);font-size:13px}.app-shell .app-content.view-inbox .context-panel .followup-form textarea{min-height:64px;padding:8px 11px;border-radius:9px;font-size:14px;resize:none}.followup-when{display:grid;gap:6px;min-width:0}.followup-pills{display:flex;flex-wrap:wrap;gap:6px}.app-shell .app-content.view-inbox .context-panel .followup-pill{display:inline-flex;align-items:center;height:30px;padding:0 12px;border:1px solid var(--ui-line-strong);border-radius:15px;background:var(--ui-panel);color:var(--ui-text);font-size:13.5px;font-weight:400;white-space:nowrap;cursor:pointer}.app-shell .app-content.view-inbox .context-panel .followup-pill:hover:not(:disabled):not(.is-on){background:var(--ui-panel-2)}.app-shell .app-content.view-inbox .context-panel .followup-pill.is-on{border-color:var(--ui-accent);background:var(--ui-accent);color:#fff}.app-shell .app-content.view-inbox .context-panel .followup-pill:disabled{opacity:.45;cursor:default}.app-shell .app-content.view-inbox .context-panel .followup-time-input{height:36px;min-height:36px;padding:0 11px;border:1px solid var(--ui-line-strong);border-radius:9px;background:var(--ui-panel);color:var(--ui-text);font:inherit;font-size:14px}.app-shell .app-content.view-inbox .context-panel .followup-time-input:focus{border-color:var(--ui-accent);outline:0;box-shadow:0 0 0 3px var(--ui-accent-soft)}.app-shell .app-content.view-inbox .context-panel .followup-form .customer-form-hint{font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .followup-form .customer-editor-actions{display:flex;justify-content:flex-end}.app-shell .app-content.view-inbox .context-panel .assignment-trigger{gap:6px}.app-shell .app-content.view-inbox .context-panel .assignment-hint{margin-left:8px;color:var(--ui-text-3);font-size:12.5px}.app-content.view-inbox .unavailable-inline .text-button{flex:0 0 auto;white-space:nowrap}.conversation-brief-record{min-width:0;max-width:100%}.conversation-brief{box-sizing:border-box;max-width:100%}.app-content.view-inbox .conversation-brief[open]>summary .brief-wants{display:none}.conversation-brief .brief-groups{min-width:0;overflow-x:hidden}.app-shell .app-content.view-inbox .chat-panel>.conversation-brief-record>.conversation-brief[open]{padding:0 12px 8px;border:1px solid var(--ui-line);background:var(--ui-panel);box-shadow:var(--ui-shadow-card)}.app-shell .app-content.view-inbox .conversation-brief[open]>summary:hover{background:transparent}.conversation-brief .brief-chips{display:flex;flex-wrap:wrap;gap:6px;min-width:0;margin:0;padding:0;list-style:none}.conversation-brief .brief-chips>li{min-width:0;max-width:100%}.conversation-brief .brief-known-chip{display:inline-flex;align-items:baseline;gap:6px;box-sizing:border-box;padding:3px 10px;border:1px solid var(--ui-line);border-radius:12px;background:var(--ui-field);color:var(--ui-text);font-size:13px;line-height:1.45;overflow-wrap:anywhere}.conversation-brief .brief-known-chip .brief-chip-label{flex:0 0 auto;color:var(--ui-text-3);font-size:12px}.conversation-brief .brief-known-chip .brief-chip-value{min-width:0}.conversation-brief .brief-missing{display:flex;flex-wrap:wrap;align-items:center;gap:6px 8px;min-width:0;padding-bottom:2px}.conversation-brief .brief-missing-label{flex:0 0 auto;color:var(--ui-text-3);font-size:12.5px;font-weight:600}.conversation-brief .brief-missing .brief-chips{flex:1 1 240px}.conversation-brief .brief-missing-chip{display:inline-flex;align-items:center;box-sizing:border-box;height:24px;padding:0 10px;border:1px dashed var(--ui-line-strong);border-radius:12px;color:var(--ui-text-2);font-size:12.5px;white-space:nowrap}.conversation-brief .brief-missing-more{display:inline-flex;align-items:center;height:24px;padding:0 10px;border:1px dashed transparent;border-radius:12px;background:var(--ui-accent-soft);color:var(--ui-accent-ink);font-size:12.5px;font-weight:500;white-space:nowrap;cursor:pointer}.conversation-brief .brief-missing-more:focus-visible{outline:2px solid var(--ui-accent);outline-offset:1px}.app-shell .app-content.view-inbox .message-line .bubble.bubble-image-only{padding:0;background:transparent;border:0;box-shadow:none}.app-shell.workbench-theme .app-content{scrollbar-gutter:auto}.app-content :is(h1,h2,h3,h4){text-wrap:balance}.app-content :is(p,li,dd,dt,small,strong,.empty-state span,.unavailable-inline span){text-wrap:pretty}.app-content .messages :is(p,li,small,strong){text-wrap:wrap}:is(.reminder-popover,.presence-popover,.account-menu,.confirm-dialog,.toast) :is(p,span,small,strong){text-wrap:pretty}.app-content>.app-notice-bar{display:flex;flex:0 0 auto;align-items:center;gap:10px;min-height:0;margin:10px 16px 0;padding:8px 10px 8px 14px;border:0;border-radius:12px;font-size:14px;line-height:1.45}.app-content>.app-notice-bar>svg{flex:none}.app-content>.app-notice-bar>span{flex:1 1 auto;min-width:0}.app-content>.session-expiry-bar.app-notice-bar{background:var(--ui-orange-soft, rgba(255, 149, 0, .14));color:var(--ui-orange, #b25000)}.app-content>.realtime-strip.app-notice-bar{background:var(--ui-red-soft, rgba(215, 0, 21, .08));color:var(--ui-red, #d70015)}.app-content>.app-notice-bar .app-notice-action{flex:0 0 auto;height:28px;margin:0;padding:0 10px;border:1px solid var(--ui-line-strong, rgba(0, 0, 0, .14));border-radius:8px;background:var(--ui-panel, #fff);color:var(--ui-text, #1d1d1f);font-size:13px;font-weight:500;white-space:nowrap;text-decoration:none;cursor:pointer}.app-content>.app-notice-bar .app-notice-action:hover:not(:disabled){background:var(--ui-panel-2, #fbfbfd)}.app-content>.app-notice-bar .app-notice-action:disabled{opacity:.55;cursor:default}.app-shell.workbench-theme .app-content>.connection-strip{display:flex;flex:0 0 auto;align-items:center;gap:10px;margin:10px 16px 0;padding:8px 10px 8px 14px;border:0;border-radius:12px;background:var(--ui-orange-soft);color:var(--ui-orange);font-size:14px;line-height:1.45}.app-shell.workbench-theme .app-content>.connection-strip>span{flex:1 1 auto;min-width:0}.app-shell.workbench-theme .app-content>.connection-strip>button{flex:0 0 auto;white-space:nowrap}.app-shell.workbench-theme .toast{right:24px;bottom:24px;gap:10px;max-width:min(440px,calc(100vw - 48px));padding:11px 14px 11px 16px;border:0;border-radius:14px;background:#1d1d1feb;color:#fff;font-size:14px;line-height:1.45;box-shadow:0 12px 32px #00000024,0 2px 6px #0000000f}.app-shell.workbench-theme .toast>svg{flex:none;color:#30d158}.app-shell.workbench-theme .toast[data-tone=error]{border:1px solid rgba(215,0,21,.3);background:#fff;color:#1d1d1f}.app-shell.workbench-theme .toast[data-tone=error]>svg:first-child{color:#d70015!important}.app-shell.workbench-theme .toast .toast-action{margin-left:4px;padding:3px 8px;color:#64b5ff;font-size:13.5px;text-decoration:none}.app-shell.workbench-theme .toast[data-tone=error] .toast-action{color:#0071e3}.app-shell.workbench-theme .toast .toast-close{display:grid;flex:none;place-items:center;width:24px;height:24px;margin:0 -4px 0 2px;padding:0;border:0;border-radius:6px;background:transparent;color:#6a6a6f;cursor:pointer}.app-shell.workbench-theme .toast .toast-close:hover{background:#0000000d;color:#1d1d1f}.app-shell .presence-popover.presence-popover,.app-shell .reminder-popover.reminder-popover,.app-shell .account-menu.account-menu{border:1px solid var(--ui-line);border-radius:14px;background:#fff;box-shadow:var(--ui-shadow-pop);-webkit-backdrop-filter:none;backdrop-filter:none}.app-shell .presence-popover.presence-popover{width:340px}.app-shell .presence-popover.presence-popover .presence-popover-head{align-items:center;padding:14px 16px 10px;border-bottom:1px solid var(--ui-line)}.app-shell .presence-popover.presence-popover .presence-popover-head strong{color:var(--ui-text);font-size:16px;font-weight:600}.app-shell .presence-popover.presence-popover .presence-popover-head span{margin-top:2px;color:var(--ui-text-3);font-size:13px}.app-shell :is(.presence-popover-head,.reminder-popover-head) .icon-button.icon-button{display:grid;flex:none;place-items:center;width:28px;height:28px;border:0;border-radius:50%;background:var(--ui-field);color:var(--ui-text-2)}.app-shell .presence-popover.presence-popover .presence-list{max-height:min(60vh,440px);overflow-y:auto;padding:6px}.app-shell .presence-popover.presence-popover .presence-row{gap:10px;padding:9px 10px;border-radius:10px}.app-shell .presence-popover.presence-popover .presence-row:hover{background:var(--ui-hover)}.app-shell .presence-popover.presence-popover .presence-row>div>strong{color:var(--ui-text);font-size:14px;font-weight:500}.app-shell .presence-popover.presence-popover .presence-row>div>strong small{color:var(--ui-text-3);font-size:12.5px}.app-shell .presence-popover.presence-popover .presence-row>div>span{margin-top:2px;color:var(--ui-text-3);font-size:12.5px}.app-shell .presence-popover.presence-popover .presence-row>b{color:var(--ui-text-2);font-size:12.5px}.app-shell .presence-popover.presence-popover .presence-dot{margin-top:6px}.app-shell .presence-popover.presence-popover .presence-online{background:#34c759}.app-shell .presence-popover.presence-popover .presence-busy{background:#ff9500}.app-shell .presence-popover.presence-popover .presence-popover-foot{padding:10px 16px;border-top:1px solid var(--ui-line);color:var(--ui-text-3);font-size:12.5px}.app-shell .presence-popover.presence-popover .presence-empty{color:var(--ui-text-3);font-size:14px}.app-shell .account-menu.account-menu{width:248px;gap:8px;padding:12px}.app-shell .account-menu.account-menu>div{padding:2px 4px 6px;border-bottom:1px solid var(--ui-line)}.app-shell .account-menu.account-menu strong{color:var(--ui-text);font-size:15px;font-weight:600}.app-shell .account-menu.account-menu span{color:var(--ui-text-3);font-size:13px}.app-shell .account-menu.account-menu :is(.logout-button,.alerts-toggle){min-height:34px;padding:6px 10px;border:0;border-radius:8px;background:transparent;color:var(--ui-text);font-size:14px}.app-shell .account-menu.account-menu :is(.logout-button,.alerts-toggle):hover{background:var(--ui-hover)}.app-shell .account-menu.account-menu .logout-button{justify-content:flex-start}.app-shell .account-menu.account-menu .alerts-toggle[aria-checked=true]{background:var(--ui-accent-soft);color:var(--ui-accent-ink)}.app-shell .account-menu.account-menu .alerts-toggle small{color:var(--ui-orange);font-size:12.5px}.more-menu.more-menu{min-width:180px;padding:5px;border:1px solid var(--ui-line, rgba(0, 0, 0, .08));border-radius:12px;background:#fff;box-shadow:var(--ui-shadow-pop, 0 12px 32px rgba(0, 0, 0, .14))}.more-menu.more-menu button{gap:10px;min-height:34px;padding:7px 10px;border-radius:7px;color:var(--ui-text, #1d1d1f);font-size:14px}.more-menu.more-menu button:hover,.more-menu.more-menu button:focus-visible{background:var(--ui-accent, #0071e3);color:#fff}.more-menu.more-menu button.active{background:var(--ui-accent-soft, rgba(0, 113, 227, .1));color:var(--ui-accent-ink, #0060c0)}@media(max-width:620px){html:has(.app-shell),body:has(.app-shell),#root:has(.app-shell){height:100%}.app-shell.workbench-theme{flex-direction:column;height:100vh;height:100dvh;min-height:0}.app-shell.workbench-theme>.app-content{order:1;flex:1 1 0;width:100%;height:auto;min-height:0}.app-shell.workbench-theme .rail,.app-shell.workbench-theme.view-inbox .rail{order:2;flex:0 0 auto;flex-direction:row;align-items:center;gap:0;width:100%;height:auto;min-height:0;margin:0;padding:4px 4px calc(4px + env(safe-area-inset-bottom));border-top:1px solid var(--ui-line);border-right:0;overflow:visible}.app-shell.workbench-theme .rail>.rail-brand{display:none}.app-shell.workbench-theme .rail>nav,.app-shell.workbench-theme.view-inbox .rail>nav{display:flex;flex:1 1 auto;flex-direction:row;gap:0;min-width:0;margin:0;padding:0;overflow-x:auto;scrollbar-width:none}.app-shell.workbench-theme .rail>nav button,.app-shell.workbench-theme.view-inbox .rail>nav button{flex:1 1 0;width:auto;min-width:36px;min-height:48px;margin:0;padding:5px 0 3px;gap:2px;border-radius:10px}.app-shell.workbench-theme .rail>nav button>span{font-size:10.5px;line-height:1.2;white-space:nowrap}.app-shell.workbench-theme .rail>nav button>svg{width:21px;height:21px;font-size:21px}.app-shell.workbench-theme .rail>nav button>b{top:2px;right:calc(50% - 22px);left:auto}.app-shell.workbench-theme .rail>.rail-footer{flex:0 0 auto;flex-direction:row;gap:0;margin:0 0 0 2px;padding:0 0 0 4px;border-top:0;border-left:1px solid var(--ui-line)}.app-shell.workbench-theme .rail-footer :is(.rail-footer-button,.reminder-anchor>button,.rail-avatar){width:34px;height:44px}.app-shell.workbench-theme .rail-footer :is(.presence-popover,.reminder-popover,.rail-user-menu){position:fixed;top:auto;right:8px;bottom:calc(66px + env(safe-area-inset-bottom));left:8px;width:auto;max-width:none;max-height:calc(100dvh - 96px);overflow-y:auto}.app-shell.workbench-theme .toast{right:12px;bottom:calc(72px + env(safe-area-inset-bottom));left:12px;max-width:none}.app-shell.workbench-theme .rail-footer .presence-anchor>.rail-footer-button,.app-shell.workbench-theme .rail-footer .rail-user>.rail-avatar{display:none}.app-shell.workbench-theme.view-inbox:has(.workspace.mobile-chat)>.rail{display:none}.app-shell.workbench-theme.view-inbox:has(.workspace.mobile-chat) .toast-stack{bottom:calc(12px + env(safe-area-inset-bottom))}.app-content>.app-notice-bar,.app-shell.workbench-theme .app-content>.connection-strip{margin:8px 10px 0;font-size:13.5px}}.app-shell .app-content.view-dashboard :is(.dashboard-metric-label,.dashboard-card-eyebrow){overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-dashboard .dashboard-pending-calm{margin:0;color:var(--ui-text-2);font-size:14px}.assignee-menu{padding:6px;border:1px solid var(--ui-line, rgba(0, 0, 0, .08));border-radius:12px;background:#fff;box-shadow:var(--ui-shadow-pop, 0 12px 32px rgba(0, 0, 0, .14))}.assignee-menu .assignee-menu-head{padding:6px 10px 8px;color:var(--ui-text-3, #6a6a6f);font-size:12.5px;font-weight:600}.assignee-menu .assignee-option{height:40px;gap:10px;padding:0 10px;border-radius:8px;color:var(--ui-text, #1d1d1f);font-size:14px}.assignee-menu .assignee-option:hover,.assignee-menu .assignee-option:focus-visible{background:var(--ui-hover, rgba(0, 0, 0, .04));color:var(--ui-text, #1d1d1f)}.assignee-menu .assignee-option.is-selected{background:var(--ui-selected, rgba(0, 113, 227, .09));color:var(--ui-text, #1d1d1f)}.assignee-menu .assignee-option .assignee-avatar{flex-basis:26px;width:26px;height:26px;font-size:11px}.assignee-menu .assignee-role-tag,.assignee-menu .assignee-option.is-selected .assignee-role-tag{margin-left:auto;padding:0;background:transparent;color:var(--ui-text-3, #6a6a6f);font-size:12.5px}.assignee-menu .assignee-option-clear{margin-top:5px;border-top:1px solid var(--ui-line, rgba(0, 0, 0, .08));border-radius:0 0 8px 8px;color:var(--ui-text-2, #515154)}.assignee-avatar.avatar-tone.tone-1{background:#e3effd;color:#1a5fb4}.assignee-avatar.avatar-tone.tone-2{background:#fdeedd;color:#9a4d00}.assignee-avatar.avatar-tone.tone-3{background:#e3f4e1;color:#2c7a2c}.assignee-avatar.avatar-tone.tone-4{background:#f1e8fb;color:#6e3fae}.assignee-avatar.avatar-tone.tone-5{background:#fde6ec;color:#b3264b}.assignee-avatar.avatar-tone.tone-6{background:#ddf3f4;color:#0b7480}.assignee-avatar.avatar-tone.tone-7{background:#e9e9fc;color:#4543b8}@media(max-width:1100px){.app-shell .app-content.view-team .module-team.module-team .page-header{flex-wrap:wrap;align-items:flex-start}}.presence-dialog-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:120;display:grid;place-items:center;padding:16px;background:#00000047}.presence-dialog-backdrop .team-editor-head strong{font-size:16px;font-weight:600}.presence-dialog-backdrop .team-editor-head .icon-button{display:grid;place-items:center;width:28px;height:28px;margin-left:auto;padding:0;border:0;border-radius:50%;background:var(--ui-field, rgba(0, 0, 0, .05));color:var(--ui-text-2, #515154);cursor:pointer}.presence-dialog-backdrop :is(.team-editor-fields label,.team-editor-label){display:grid;gap:5px;color:var(--ui-text-2, #515154);font-size:13px}.presence-dialog-backdrop .presence-pills{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}.presence-dialog-backdrop .presence-pill{display:inline-flex;align-items:center;gap:6px;height:30px;padding:0 12px;border:1px solid var(--ui-line-strong, rgba(0, 0, 0, .14));border-radius:15px;background:#fff;color:var(--ui-text, #1d1d1f);font:inherit;font-size:13.5px;cursor:pointer}.presence-dialog-backdrop .presence-pill .presence-dot{width:7px;height:7px;margin:0}.presence-dialog-backdrop .presence-pill.is-on{border-color:var(--ui-accent, #0071e3);background:var(--ui-accent, #0071e3);color:#fff}.presence-dialog-backdrop .presence-pill.is-on .presence-dot{box-shadow:0 0 0 1.5px #fff}.presence-dialog-backdrop .team-editor-actions :is(.team-editor-cancel,.ui-button){height:34px;padding:0 14px;border-radius:8px;font-size:14px;font-weight:500}.presence-dialog-backdrop :is(button,input):focus-visible{outline:3px solid rgba(0,113,227,.45);outline-offset:1px}.app-shell .app-content.view-analytics .analytics-page.analytics-page .page-header{margin-bottom:6px}.app-shell .app-content.view-analytics .analytics-team-empty{padding:18px 20px;border-top:1px solid var(--ui-line);color:var(--ui-text-3);font-size:13.5px}.app-shell.workbench-theme .app-content:is(.view-vehicles,.view-knowledge,.view-status){background:var(--ui-bg)}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page{width:100%;max-width:1180px;min-height:0;margin:0 auto;padding:30px 36px 64px;border:0;border-radius:0;background:transparent;box-shadow:none;color:var(--ui-text)}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page .page-header{min-height:0;align-items:flex-end;gap:16px;margin:0 0 20px;padding:0;border:0}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page .page-header h1{margin:0;color:var(--ui-text);font-size:30px;font-weight:700;letter-spacing:-.02em;line-height:1.2}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page .page-header p{margin:4px 0 0;color:var(--ui-text-2);font-size:14px}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page .page-header-actions .ui-button{height:var(--ui-control);padding:0 14px;border:1px solid var(--ui-line-strong);border-radius:var(--ui-r-s);background:var(--ui-panel);color:var(--ui-text);font-size:14px;font-weight:500;box-shadow:none}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page .page-header-actions .ui-button:hover:not(:disabled){background:var(--ui-panel-2)}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) :is(.vehicles-launch-card,.vehicles-leads,.knowledge-main,.knowledge-side,.status-summary,.status-card-list){margin:0;padding:0;overflow:hidden;border:1px solid var(--ui-line);border-radius:16px;background:var(--ui-panel);box-shadow:var(--ui-shadow-card)}.app-shell .app-content:is(.view-knowledge,.view-status) :is(.knowledge-layout,.status-grid){display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);align-items:start;gap:16px;margin-top:16px}.app-shell .app-content:is(.view-knowledge,.view-status) .tone-green{color:var(--ui-green)}.app-shell .app-content:is(.view-knowledge,.view-status) .tone-orange{color:var(--ui-orange)}.app-shell .app-content:is(.view-knowledge,.view-status) .tone-blue{color:var(--ui-accent)}.app-shell .app-content:is(.view-knowledge,.view-status) .tone-teal{color:#0b8a96}@media(max-width:900px){.app-shell .app-content:is(.view-knowledge,.view-status) :is(.knowledge-layout,.status-grid){grid-template-columns:minmax(0,1fr)}}@media(max-width:760px){.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page{padding:24px 16px 40px}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page .page-header{flex-wrap:wrap;align-items:flex-start}.app-shell .app-content:is(.view-vehicles,.view-knowledge,.view-status) .module-page.module-page .page-header h1{font-size:24px}}:is(.reminder-popover,.confirm-dialog) .avatar-tone{display:grid;flex:none;place-items:center;overflow:hidden;border-radius:50%;font-weight:600;line-height:1}:is(.reminder-popover,.confirm-dialog) .avatar-tone>img{width:100%;height:100%;object-fit:cover}:is(.reminder-popover,.confirm-dialog) .avatar-tone.tone-1{background:#e3effd;color:#1a5fb4}:is(.reminder-popover,.confirm-dialog) .avatar-tone.tone-2{background:#fdeedd;color:#9a4d00}:is(.reminder-popover,.confirm-dialog) .avatar-tone.tone-3{background:#e3f4e1;color:#2c7a2c}:is(.reminder-popover,.confirm-dialog) .avatar-tone.tone-4{background:#f1e8fb;color:#6e3fae}:is(.reminder-popover,.confirm-dialog) .avatar-tone.tone-5{background:#fde6ec;color:#b3264b}:is(.reminder-popover,.confirm-dialog) .avatar-tone.tone-6{background:#ddf3f4;color:#0b7480}:is(.reminder-popover,.confirm-dialog) .avatar-tone.tone-7{background:#e9e9fc;color:#4543b8}.app-shell .reminder-popover.reminder-popover{width:400px;max-width:calc(100vw - 96px);color:#1d1d1f;font-family:var(--ui-font)}.app-shell .reminder-popover .reminder-popover-head{display:flex;align-items:center;gap:8px;padding:14px 16px 10px;border-bottom:0}.app-shell .reminder-popover .reminder-head-icon{flex:none;color:#d70015}.app-shell .reminder-popover .reminder-popover-head>div{display:flex;flex:1 1 auto;flex-wrap:wrap;align-items:center;gap:2px 8px;min-width:0}.app-shell .reminder-popover .reminder-popover-head strong{display:inline;color:#1d1d1f;font-size:16px;font-weight:600}.app-shell .reminder-popover .reminder-head-count{display:inline-flex;align-items:center;height:22px;padding:0 8px;border-radius:11px;background:#d7001514;color:#d70015;font-size:12.5px;font-weight:500}.app-shell .reminder-popover .reminder-popover-head span{display:block;flex:1 0 100%;margin:0;color:#6a6a6f;font-size:12.5px}.app-shell .reminder-popover .reminder-list{max-height:min(62vh,520px);padding-bottom:6px}.app-shell .reminder-popover .reminder-group-title{margin:0;padding:10px 16px 4px;color:#6a6a6f;font-size:12px;font-weight:600}.app-shell .reminder-popover .reminder-card{border:0}.app-shell .reminder-popover .reminder-main{display:flex;align-items:center;gap:8px;padding:4px 12px 4px 16px}.app-shell .reminder-popover .reminder-main:hover{background:#0000000a}.app-shell .reminder-popover .reminder-row{display:flex;flex:1 1 auto;align-items:flex-start;gap:10px;width:auto;min-width:0;padding:5px 0;border:0;background:transparent;color:#1d1d1f;text-align:left;cursor:pointer}.app-shell .reminder-popover .reminder-row:hover{background:transparent}.app-shell .reminder-popover .reminder-avatar{width:30px;height:30px;font-size:11px}.app-shell .reminder-popover .reminder-copy{flex:1 1 auto;min-width:0}.app-shell .reminder-popover .reminder-copy strong{display:block;overflow:hidden;color:#1d1d1f;font-size:14px;font-weight:500;text-overflow:ellipsis;white-space:nowrap}.app-shell .reminder-popover .reminder-copy small{display:block;margin-top:1px;color:#6a6a6f;font-size:12.5px;line-height:1.45}.app-shell .reminder-popover .reminder-actions{display:flex;flex:none;flex-wrap:wrap;justify-content:flex-end;gap:4px;max-width:190px;padding:0}.app-shell .reminder-popover .reminder-actions button{height:28px;padding:0 10px;border:0;border-radius:8px;background:transparent;color:#515154;font-size:13px;font-weight:500;white-space:nowrap;cursor:pointer}.app-shell .reminder-popover .reminder-actions button:hover:not(:disabled){background:#0000000d;color:#1d1d1f}.app-shell .reminder-popover .reminder-actions button.reminder-primary,.app-shell .reminder-popover .reminder-actions button:first-child:not([role=menuitem]){background:#0071e31a;color:#0071e3}.app-shell .reminder-popover .reminder-actions button.reminder-primary:hover:not(:disabled){background:#0071e329;color:#0060c0}.app-shell .reminder-popover .reminder-actions button:disabled{opacity:.5;cursor:default}.app-shell .reminder-popover .reminder-outcome{padding:0 16px 8px 56px;font-size:12.5px}.app-shell .reminder-popover :is(.reminder-state,.reminder-empty){padding:12px 16px;color:#515154;font-size:13.5px}.app-shell .reminder-popover .reminder-state button,.app-shell .reminder-popover .reminder-footer button{height:28px;padding:0 10px;border:1px solid rgba(0,0,0,.14);border-radius:8px;background:#fff;color:#1d1d1f;font-size:13px;cursor:pointer}.app-shell .reminder-popover .reminder-footer{padding:8px 16px;border-top:1px solid rgba(0,0,0,.08)}.app-shell .reminder-popover .reminder-alerts{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 16px;border-top:1px solid rgba(0,0,0,.08);color:#6a6a6f;font-size:13px}.app-shell .reminder-popover .reminder-alerts button{height:28px;padding:0 10px;border:1px solid rgba(0,0,0,.14);border-radius:8px;background:#fff;color:#1d1d1f;font-size:13px;cursor:pointer}.app-shell .reminder-popover .reminder-alerts button[aria-checked=true]{border-color:transparent;background:#34c75924;color:#1a7f37}@media(max-width:620px){.app-shell .reminder-popover.reminder-popover{max-width:none}}.confirm-dialog-backdrop{background:#00000047}.confirm-dialog{width:min(400px,100%);padding:22px 22px 18px;border-radius:16px;background:#fff;box-shadow:0 12px 32px #00000024,0 2px 6px #0000000f;color:#1d1d1f;font-family:var(--ui-font)}.confirm-dialog .confirm-dialog-icon{display:grid;place-items:center;width:44px;height:44px;margin-bottom:12px;border-radius:50%;background:#0071e31a;color:#0071e3}.confirm-dialog .confirm-dialog-icon.is-danger{background:#d7001514;color:#d70015}.confirm-dialog h2{margin:0;color:#1d1d1f;font-size:17px;font-weight:600}.confirm-dialog .confirm-dialog-body p{margin:6px 0 14px;color:#515154;font-size:14px;line-height:1.6}.confirm-dialog .confirm-dialog-subject{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin:0 0 4px;padding:8px 12px;border:1px solid rgba(0,0,0,.08);border-radius:10px;background:#fbfbfd;font-size:14px}.confirm-dialog .confirm-dialog-subject strong{color:#1d1d1f;font-weight:500}.confirm-dialog .confirm-dialog-subject span:not(.avatar-tone){color:#6a6a6f;font-size:13px}.confirm-dialog .confirm-dialog-avatar{width:28px;height:28px;font-size:11px}.confirm-dialog .confirm-dialog-actions{gap:8px;margin-top:18px}.confirm-dialog .confirm-dialog-actions button{height:34px;padding:0 16px;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer}.confirm-dialog .confirm-dialog-actions .outline-button{border:1px solid rgba(0,0,0,.14);background:#fff;color:#1d1d1f}.confirm-dialog .confirm-dialog-actions .primary{border:1px solid #0071e3;background:#0071e3;color:#fff}.confirm-dialog .confirm-dialog-actions .primary.danger{border-color:#d70015;background:#d70015}.confirm-dialog .confirm-dialog-actions .primary.danger:hover:not(:disabled){border-color:#b8000f;background:#b8000f}.confirm-dialog .confirm-dialog-actions button:focus-visible{outline:3px solid rgba(0,113,227,.45);outline-offset:1px}.quick-reply-anchor{position:relative;height:0}.quick-reply-popover{position:absolute;left:0;right:0;bottom:8px;z-index:30;display:flex;flex-direction:column;max-height:min(380px,52vh);overflow:hidden;border:1px solid var(--ui-line);border-radius:14px;background:var(--ui-panel);box-shadow:var(--ui-shadow-pop);color:var(--ui-text);font-family:var(--ui-font);font-size:14px;text-align:left}.quick-reply-search{display:flex;flex:0 0 auto;align-items:center;gap:8px;padding:10px 12px;border-bottom:1px solid var(--ui-line);color:var(--ui-text-3)}.quick-reply-search b{color:var(--ui-text);font-weight:500}.quick-reply-search-empty{color:var(--ui-text-3)}.quick-reply-keys{margin-left:auto;font-size:12px;white-space:nowrap}.quick-reply-list{flex:1 1 auto;min-height:0;overflow-y:auto;overscroll-behavior:contain}.quick-reply-group-label{padding:8px 12px 4px;color:var(--ui-text-3);font-size:12px;font-weight:600}.quick-reply-option{display:flex;align-items:flex-start;gap:10px;padding:8px 12px;cursor:pointer}.quick-reply-option.is-active{background:var(--ui-selected)}.quick-reply-option-text{flex:1 1 auto;min-width:0}.quick-reply-option-text>b{display:block;font-weight:600}.quick-reply-option-text>span{display:block;overflow:hidden;color:var(--ui-text-2);font-size:13px;text-overflow:ellipsis;white-space:nowrap}.quick-reply-shortcut{flex:0 0 auto;margin-top:2px;padding:0 5px;border:1px solid var(--ui-line-strong);border-radius:5px;color:var(--ui-text-3);font-size:11.5px;line-height:17px}.quick-reply-popover-empty{display:flex;flex:0 0 auto;align-items:center;gap:8px;padding:14px 12px;color:var(--ui-text-2);font-size:13px}.quick-reply-footer{display:flex;flex:0 0 auto;align-items:center;justify-content:space-between;padding:8px 12px;border-top:1px solid var(--ui-line);color:var(--ui-text-3);font-size:12.5px}.quick-reply-manage{padding:0;border:0;background:none;color:var(--ui-accent);font-size:12.5px;cursor:pointer}.quick-reply-manage:hover{text-decoration:underline}@media(hover:none)and (pointer:coarse){.quick-reply-option{padding:11px 12px}}.quick-reply-var{padding:0 3px;border-radius:5px;background:var(--ui-accent-soft);color:var(--ui-accent)}.composer-notice{margin:6px 4px 0;padding:6px 10px;border-radius:10px;background:var(--ui-orange-soft);color:#7a3a00;font-size:12.5px;line-height:1.5}.composer-ai-tag{display:inline-flex;align-items:center;gap:5px;padding:2px 9px;border-radius:10px;background:var(--ui-accent-soft);color:var(--ui-accent);font-size:12px;line-height:1.5}.composer-ai-review{display:inline-flex;align-items:center;gap:4px;color:var(--ui-orange);font-size:12px}.composer-ai-writing{display:flex;flex:1 1 auto;align-items:center;gap:8px;min-width:0;min-height:44px;padding:5px 0;color:var(--ui-text-3);font-size:15px}.composer-ai-button{display:inline-flex;flex:0 0 auto;align-items:center;gap:5px;height:var(--ui-control);margin-right:6px;padding:0 11px;border:0;border-radius:var(--ui-r-s);background:transparent;color:var(--ui-text-2);font-family:var(--ui-font);font-size:14px;font-weight:500;white-space:nowrap;cursor:pointer}.composer-ai-button:hover{background:var(--ui-hover)}.composer-ai-button:focus-visible,.composer-ai-chips button:focus-visible{outline:0;box-shadow:var(--ui-focus)}.composer-ai-button.is-tinted{background:var(--ui-accent-soft);color:var(--ui-accent)}.composer-ai-button.composer-ai-stop{border:1px solid var(--ui-line-strong);background:var(--ui-panel);color:var(--ui-text)}.composer-ai-chips{display:flex;flex-wrap:wrap;gap:6px;margin:8px 4px 0}.composer-ai-chips button{height:28px;padding:0 11px;border:1px solid var(--ui-line);border-radius:14px;background:var(--ui-panel);color:var(--ui-text-2);font-size:13px;cursor:pointer}.composer-ai-chips button:hover{border-color:var(--ui-line-strong);color:var(--ui-text)}.message-line[data-message-sender=operator] .message-attachment{color:inherit}.message-line[data-message-sender=operator] .message-attachment .text-button{color:inherit;text-decoration:underline;text-underline-offset:2px}.message-line[data-message-sender=operator] .message-attachment:not(.message-inline-image){display:flex;flex-wrap:wrap;align-items:center;gap:4px 10px}.message-line[data-message-sender=operator] .message-attachment:not(.message-inline-image):before{content:"PDF";display:grid;flex:0 0 auto;place-items:center;width:30px;height:36px;border-radius:6px;background:#fde6ec;color:#b3264b;font-size:10.5px;font-weight:700}.message-line[data-message-sender=operator] .message-image-frame{background:#ffffff2e}.message-line[data-message-sender=operator] .message-image-status{color:inherit}.composer-attachments{display:flex;flex:1 0 100%;flex-wrap:wrap;gap:8px;margin:0;padding:2px 0 6px;list-style:none}.composer-attachment{position:relative;display:flex;flex:0 0 auto;align-items:center;width:84px;height:84px;overflow:hidden;border:1px solid var(--ui-line);border-radius:12px;background:var(--ui-field)}.composer-attachment>img{display:block;width:100%;height:100%;object-fit:cover}.composer-attachment-placeholder{width:100%;height:100%;background:linear-gradient(135deg,var(--ui-field),rgba(0,0,0,.08))}.composer-attachment.is-file{gap:10px;width:200px;padding:0 30px 0 12px;background:var(--ui-panel-2)}.composer-attachment-icon{display:grid;flex:0 0 auto;place-items:center;width:34px;height:42px;border-radius:6px;background:#fde6ec;color:#b3264b}.composer-attachment-text{display:flex;flex-direction:column;min-width:0}.composer-attachment-text b{overflow:hidden;color:var(--ui-text);font-size:13px;font-weight:500;text-overflow:ellipsis;white-space:nowrap}.composer-attachment-text small{color:var(--ui-text-3);font-size:12px}.composer-attachment-remove{position:absolute;top:4px;right:4px;display:grid;place-items:center;width:20px;height:20px;padding:0;border:0;border-radius:50%;background:#0000008c;color:#fff;cursor:pointer}.composer-attachment.is-file .composer-attachment-remove{top:50%;transform:translateY(-50%);background:var(--ui-field);color:var(--ui-text-2)}.composer-attachment-remove:focus-visible{outline:2px solid var(--ui-accent);outline-offset:1px}.composer-attachment-progress{position:absolute;right:8px;bottom:8px;left:8px;height:4px;overflow:hidden;border-radius:2px;background:#ffffffb3;box-shadow:0 0 0 1px #00000014}.composer-attachment-progress>i{display:block;height:100%;border-radius:2px;background:var(--ui-accent);transition:width .2s}.composer-attachment-busy{position:absolute;inset:auto 0 0;padding:2px 4px;background:#ffffffd9;color:var(--ui-text-2);font-size:10.5px;line-height:1.3;text-align:center}.composer-attachment.is-error{border-color:var(--ui-red)}.composer-attachment-error{position:absolute;inset:auto 0 0;display:flex;align-items:center;gap:3px;padding:2px 4px;background:var(--ui-red-soft);color:var(--ui-red);font-size:10.5px;line-height:1.3}.chat-drop-overlay{position:fixed;z-index:70;display:grid;place-items:center;padding:24px;background:#ffffffb8;pointer-events:none}.chat-drop-target{display:grid;place-items:center;width:100%;height:100%;max-height:100%;border:2px dashed var(--ui-accent);border-radius:16px;background:var(--ui-accent-soft);color:var(--ui-accent);font:500 15px var(--ui-font);text-align:center}.chat-drop-overlay.is-blocked .chat-drop-target{border-color:var(--ui-orange);background:var(--ui-orange-soft);color:var(--ui-orange)}.composer-media-warning{display:flex;align-items:center;gap:8px;margin:0 var(--chat-gutter, 17px) 8px;padding:7px 12px;border-radius:10px;background:var(--ui-orange-soft);color:var(--ui-orange);font-size:13px}@media(prefers-reduced-motion:reduce){.composer-attachment-progress>i{transition:none}}.app-shell .app-content.view-inbox .message-line .ai-photo-caption{margin:6px 2px 0;color:var(--ui-text-3);font-size:12px;line-height:1.4}.app-shell .app-content.view-inbox .message-meta>.message-time .delivery-icon-hit{display:inline-flex;align-items:center;vertical-align:-2px;cursor:default}.message-image-viewer-stage{position:relative;display:grid;place-items:center;min-height:0;max-width:100%}.message-image-viewer-stage>img[hidden]{display:none}.message-image-viewer-stage>.message-image-viewer-preview{width:min(560px,90vw);height:auto;filter:saturate(.9);opacity:.85}.message-image-viewer-status{position:absolute;left:50%;bottom:14px;transform:translate(-50%);display:inline-flex;align-items:center;gap:8px;padding:6px 12px;border-radius:999px;background:#ffffffeb;color:var(--ui-text-2);font-size:13px;white-space:nowrap}.message-image-viewer-status.is-error{position:static;transform:none;white-space:normal;color:var(--ui-red)}.message-image-viewer-status.is-error button{margin-left:4px;padding:0 8px;min-height:28px;border:1px solid currentColor;border-radius:14px;background:transparent;color:inherit;font-size:12.5px}.message-image-viewer-actions button:disabled{opacity:.45;cursor:default}.composer-attachment.is-error .composer-attachment-error{bottom:24px}.composer-attachment-retry{position:absolute;right:4px;bottom:3px;left:4px;height:19px;padding:0;border:1px solid var(--ui-red);border-radius:10px;background:var(--ui-panel);color:var(--ui-red);font-size:11px;font-weight:600;cursor:pointer}.composer-attachment.is-file .composer-attachment-retry{right:34px;left:auto;width:44px}.composer-attachment-retry:focus-visible{outline:2px solid var(--ui-accent);outline-offset:1px}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-flag{display:inline-flex;align-items:center;height:20px;padding:0 7px;border:1px solid var(--ui-line-strong);border-radius:10px;color:var(--ui-text-3);font-size:12px;font-weight:500}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-flag-failed{border-color:transparent;background:var(--ui-red-soft);color:var(--ui-red)}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-flag-draft{color:var(--ui-accent-ink);border-color:#0071e347}.app-shell .app-content.view-inbox .chat-head .chat-handoff-reason{margin:2px 0 0;overflow:hidden;color:var(--ui-text-3);font-size:12.5px;line-height:1.35;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .chat-head-actions .conversation-claim{border-color:#0071e359;color:var(--ui-accent-ink)}.app-shell .app-content.view-inbox .chat-head-actions .conversation-claim:hover:not(:disabled){background:var(--ui-accent-soft)}.app-shell .app-content.view-inbox .conversation-row-claim{height:24px;padding:0 10px;border:0;border-radius:12px;background:var(--ui-accent-soft);color:var(--ui-accent-ink);font-size:12.5px;font-weight:600;cursor:pointer}.app-shell .app-content.view-inbox .conversation-row-claim:hover:not(:disabled){background:#0071e329}.app-shell .app-content.view-inbox .conversation-row-claim:disabled{opacity:.6;cursor:default}.app-shell .app-content.view-inbox .conversation-row-claim:focus-visible{outline:2px solid var(--ui-accent);outline-offset:1px}.app-shell.workbench-theme .toast-stack{position:fixed;right:24px;bottom:24px;z-index:100;display:flex;flex-direction:column;align-items:flex-end;gap:8px;max-width:min(440px,calc(100vw - 48px));pointer-events:none}.app-shell.workbench-theme .toast-stack>.toast{position:static;max-width:100%;pointer-events:auto}@media(max-width:620px){.app-shell.workbench-theme .toast-stack{right:12px;bottom:calc(72px + env(safe-area-inset-bottom));left:12px;align-items:stretch;max-width:none}}.app-shell .app-content.view-inbox .composer .composer-pause-note{display:flex;align-items:center;gap:5px;margin:4px 2px 0;color:var(--ui-text-3);font-size:12.5px;line-height:1.4}.app-shell .app-content.view-inbox .composer .composer-pause-note>svg{flex:none;color:var(--ui-accent)}.more-menu .more-menu-phone-only{display:none}@media(max-width:620px){.more-menu.more-menu .more-menu-phone-only{display:flex}}.app-shell .reminder-popover .reminder-alerts{border-top:0;border-bottom:1px solid rgba(0,0,0,.08)}.app-shell .reminder-popover .reminder-main{position:relative}.app-shell .reminder-popover .reminder-snooze-menu{position:absolute;top:calc(100% - 4px);right:12px;z-index:2;display:flex;flex-direction:column;min-width:120px;padding:4px;border:1px solid var(--ui-line, rgba(0, 0, 0, .08));border-radius:10px;background:#fff;box-shadow:0 12px 32px #00000024,0 2px 6px #0000000f}.app-shell .reminder-popover .reminder-snooze-menu button{height:30px;padding:0 10px;border:0;border-radius:7px;background:transparent;color:#1d1d1f;font-size:13px;text-align:left;cursor:pointer}.app-shell .reminder-popover .reminder-snooze-menu button:hover,.app-shell .reminder-popover .reminder-snooze-menu button:focus-visible{background:#0071e31a;color:#0060c0;outline:none}.app-shell .reminder-popover .reminder-snooze-menu button:last-child{margin-top:2px;border-top:1px solid rgba(0,0,0,.06);border-radius:0 0 7px 7px;color:#6a6a6f}.message-voice-unplayable .message-voice-status{display:block;margin:0;color:var(--ui-text-2, #515154);font-size:13px;line-height:1.5}.message-voice-unplayable .message-voice-download-link{margin:0 2px;padding:0;border:0;background:none;color:var(--ui-accent, #0071e3);font:inherit;font-weight:600;cursor:pointer}.message-voice-unplayable .message-voice-download-link:hover{text-decoration:underline}.bubble:has(.message-voice-unplayable) .message-audio-transcript{border-color:#0071e359}.bubble:has(.message-voice-unplayable) .message-audio-transcript .voice-transcript-text{font-size:14px}.app-shell .app-content .context-panel .customer-erasure{margin:18px 16px 12px;padding-top:12px;border-top:1px solid var(--ui-line)}.app-shell .app-content .context-panel .customer-erasure-open{display:inline-flex;align-items:center;gap:5px;color:var(--ui-red);font-size:13px}.app-shell .app-content .context-panel .customer-erasure-open:disabled{opacity:.5}.confirm-dialog .customer-erasure-label{display:flex;flex-direction:column;gap:6px;margin-top:12px;color:var(--ui-text-2, #515154);font-size:13px}.confirm-dialog .customer-erasure-label input{width:120px;height:36px;padding:0 10px;border:1px solid var(--ui-line-strong, rgba(0, 0, 0, .14));border-radius:8px;font-size:18px;letter-spacing:.3em}.confirm-dialog .customer-erasure-label input:focus-visible{outline:none;box-shadow:var(--ui-focus, 0 0 0 3px rgba(0, 113, 227, .28))}.confirm-dialog .customer-erasure-error{margin:8px 0 0;color:var(--ui-red, #d70015);font-size:13px}.app-shell .app-content:not(.view-inbox)>.module-page.module-page.module-page{flex:1 1 auto;width:100%;max-width:none;min-height:0;margin:0;overflow:auto;scrollbar-gutter:stable}@media(min-width:761px){.app-shell .app-content:not(.view-inbox)>.module-page.module-page.module-page{padding-top:30px;padding-right:36px;padding-left:36px}}.app-shell .app-content.view-inbox .chat-panel .messages.is-pending{display:flex;align-items:center;justify-content:center}.app-shell .app-content.view-inbox .messages-pending-indicator{display:inline-flex;align-items:center;gap:8px;color:var(--ui-text-3);font-size:13px;opacity:0;animation:inbox-switch-pending-in .12s ease-out .3s forwards}@keyframes inbox-switch-pending-in{to{opacity:1}}@media(prefers-reduced-motion:reduce){.app-shell .app-content.view-inbox .messages-pending-indicator{animation-duration:1ms;animation-timing-function:step-end}}.app-shell .app-content.view-inbox .conversation-row{position:relative}.app-shell.workbench-theme,.login-page{box-sizing:border-box;padding-top:env(safe-area-inset-top);padding-right:env(safe-area-inset-right);padding-left:env(safe-area-inset-left)}.login-page{padding-bottom:env(safe-area-inset-bottom)}.install-guide{margin:14px 0 0;padding:10px 12px;border:1px solid var(--ui-line);border-radius:12px;background:var(--ui-panel);color:var(--ui-text-2);font-size:13px;text-align:left}.install-guide summary{display:flex;align-items:center;gap:6px;color:var(--ui-text);font-weight:600;cursor:pointer;list-style:none}.install-guide summary::-webkit-details-marker{display:none}.install-guide summary>svg{color:var(--ui-accent)}.install-note{margin:8px 0 0;color:var(--ui-text-3);font-size:12.5px;line-height:1.6}.install-steps{display:flex;flex-direction:column;gap:8px;margin:10px 0 0;padding:0;list-style:none}.install-steps li{display:flex;align-items:flex-start;gap:8px;line-height:1.6}.install-steps li svg{vertical-align:-3px;color:var(--ui-accent)}.install-step-index{display:grid;flex:0 0 auto;place-items:center;width:20px;height:20px;margin-top:1px;border-radius:50%;background:var(--ui-accent-soft);color:var(--ui-accent);font-size:12px}.install-direct{display:flex;flex-direction:column;gap:6px;margin-top:10px}.install-direct small{color:var(--ui-text-3);font-size:12px}.install-direct-button{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:40px;border:0;border-radius:10px;background:var(--ui-accent);color:#fff;font:inherit;font-weight:600}.install-tip{position:fixed;right:8px;bottom:calc(66px + env(safe-area-inset-bottom));left:8px;z-index:60;max-height:70dvh;overflow:auto;padding:12px;border:1px solid var(--ui-line);border-radius:14px;background:var(--ui-panel);color:var(--ui-text-2);font-size:13px;box-shadow:0 8px 24px #14213d1f}.install-tip-head{display:flex;align-items:center;gap:8px;color:var(--ui-text);font-weight:600}.install-tip-head>svg{flex:0 0 auto;color:var(--ui-accent)}.install-tip-head>span{flex:1 1 auto;min-width:0}.install-tip-close{display:grid;flex:0 0 auto;place-items:center;width:32px;height:32px;border:0;border-radius:8px;background:transparent;color:var(--ui-text-3)}.install-tip-actions{display:flex;gap:8px;margin-top:10px}.install-tip-actions button{flex:1 1 0;min-height:38px;border-radius:10px;font:inherit;font-weight:600}.install-tip-primary{border:0;background:var(--ui-accent);color:#fff}.install-tip-secondary{border:1px solid var(--ui-line-strong);background:transparent;color:var(--ui-text-2)}@media(max-width:620px){.app-shell.workbench-theme.view-inbox:has(.workspace.mobile-chat) .install-tip{display:none}}@media(min-width:621px){.install-tip{right:16px;bottom:16px;left:auto;width:340px}}@media(max-width:620px){.app-shell .app-content.view-inbox .chat-head{gap:8px;padding:8px 10px}.app-shell .app-content.view-inbox .chat-head .chat-title{flex:1 1 0;min-width:0}.app-shell .app-content.view-inbox .chat-head .chat-title .chat-title-line h2{flex:1 1 auto;width:auto;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .chat-head-actions{overflow-x:auto;flex-wrap:nowrap;gap:4px;scrollbar-width:none}.app-shell .app-content.view-inbox .chat-head-actions::-webkit-scrollbar{display:none}.app-shell .app-content.view-inbox .chat-head-actions .outline-button{flex:0 0 auto}.app-shell .app-content.view-inbox .chat-head-actions .outline-button:not(.originals-toggle,.conversation-copilot-toggle){padding:0 7px;font-size:13px}.app-shell.workbench-theme{height:var(--visual-viewport-height, 100dvh)}.keyboard-open .app-shell .app-content.view-inbox .chat-panel>:is(div.unavailable-inline,.conversation-brief-record):not(:focus-within){display:none}.app-shell .app-content.view-dashboard .dashboard-metric-head{flex-wrap:wrap;row-gap:2px}.app-shell .app-content.view-dashboard .dashboard-metric-label{flex:1 0 auto;overflow:visible}.app-shell .app-content.view-dashboard .dashboard-metric-scope{margin-left:auto}}@media(max-width:620px){.app-shell.workbench-theme .rail>nav,.app-shell.workbench-theme.view-inbox .rail>nav{display:contents}.app-shell.workbench-theme .rail>nav>button[data-view=inbox]{order:1}.app-shell.workbench-theme .rail>.rail-footer{order:2}.app-shell.workbench-theme .rail>nav>button[data-view=vehicles]{order:3}.app-shell.workbench-theme .rail>nav>button[data-view=analytics]{order:4}.app-shell.workbench-theme .rail>nav>.rail-more{order:5}.app-shell.workbench-theme .rail>nav button,.app-shell.workbench-theme.view-inbox .rail>nav button{flex:1 1 0;min-height:54px;gap:3px}.app-shell.workbench-theme .rail>nav button>svg{width:24px;height:24px;font-size:24px}.app-shell.workbench-theme .rail>nav button>span{font-size:12px}.app-shell.workbench-theme .rail>nav button>b{top:3px;right:calc(50% - 24px)}.app-shell.workbench-theme .rail>.rail-footer{display:flex;flex:1 1 0;min-width:0;margin:0;padding:0;border-left:0}.app-shell.workbench-theme .rail-footer>.reminder-anchor{display:flex;flex:1 1 auto;min-width:0}.app-shell.workbench-theme .rail-footer .reminder-anchor>button{display:flex;flex:1 1 auto;flex-direction:column;align-items:center;justify-content:flex-start;gap:3px;width:auto;height:auto;min-height:54px;padding:5px 0 3px;border-radius:10px}.app-shell.workbench-theme .rail-footer .reminder-anchor>button>svg{width:24px;height:24px}.app-shell.workbench-theme .rail-footer .reminder-anchor>button>.reminder-trigger-label[hidden]{display:block;font-size:12px;line-height:1.2}.app-shell.workbench-theme .rail-footer .reminder-anchor>button>i{top:3px;right:calc(50% - 24px)}}.app-shell .app-content.view-inbox .conversation-row-item{position:relative;display:grid;grid-template-columns:auto minmax(0,1fr) minmax(30px,auto);grid-template-rows:auto auto}.app-shell .app-content.view-inbox .conversation-row-item>.conversation-row{grid-column:1 / -1;grid-row:1 / -1;display:grid;grid-template-columns:subgrid;grid-template-rows:subgrid;column-gap:0;align-items:start;width:auto;min-width:0}.app-shell .app-content.view-inbox .conversation-row-item>.conversation-row>.contact-avatar{grid-column:1;grid-row:1 / -1;margin-right:12px}.app-shell .app-content.view-inbox .conversation-row-item>.conversation-row>.conversation-copy{grid-column:2;grid-row:1 / -1;min-width:0;margin-right:6px}.app-shell .app-content.view-inbox .conversation-row-item>.conversation-row>.unread{position:static;grid-column:3;grid-row:1;justify-self:end;align-self:start;margin:1px 0 0}.app-shell .app-content.view-inbox .conversation-row-side{grid-column:3;grid-row:2;z-index:1;align-self:end;justify-self:end;display:flex;align-items:center;gap:2px;margin:0 10px 8px 0;pointer-events:none}.app-shell .app-content.view-inbox .conversation-row-side>button{pointer-events:auto}.app-shell .app-content.view-inbox .conversation-row-side .conversation-row-claim{height:26px;padding:0 11px;border-radius:13px;background:var(--ui-accent);color:#fff;white-space:nowrap}.app-shell .app-content.view-inbox .conversation-row-side .conversation-row-claim:hover:not(:disabled){background:var(--ui-accent-hover)}.app-shell .app-content.view-inbox .conversation-row-side .conversation-row-more{width:26px;height:26px;border-radius:13px;color:var(--ui-text-3)}.app-shell .app-content.view-inbox .conversation-row-item:is(:hover,:focus-within,.is-selected) .conversation-row-more,.app-shell .app-content.view-inbox .conversation-row-more[aria-expanded=true]{opacity:1}.app-shell .app-content.view-inbox .conversation-row-side .conversation-row-more:hover,.app-shell .app-content.view-inbox .conversation-row-side .conversation-row-more[aria-expanded=true]{background:var(--ui-field);color:var(--ui-text)}.app-shell .app-content.view-inbox .conversation-row-side .conversation-row-more:focus-visible{outline:2px solid var(--ui-accent);outline-offset:1px;opacity:1}.app-shell .app-content.view-inbox .conversation-row .row-meta{flex-wrap:nowrap;gap:6px;min-width:0;overflow:hidden}.app-shell .app-content.view-inbox .conversation-row .row-meta>:is(.row-status,.row-wait,.row-flag){display:inline-block;flex:0 1 auto;min-width:2.6em;height:22px;padding:0 7px;overflow:hidden;border:0;border-radius:11px;font-size:12px;font-weight:500;line-height:22px;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-wait:before{display:inline-block;margin-right:5px;vertical-align:1px}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-flag{box-shadow:inset 0 0 0 1px var(--ui-line-strong);color:var(--ui-text-3)}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-flag svg{margin-right:3px;vertical-align:-2px}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-flag-failed{box-shadow:none;background:var(--ui-red-soft);color:var(--ui-red)}.app-shell .app-content.view-inbox .conversation-row .row-meta .row-flag-draft{box-shadow:inset 0 0 0 1px #0071e347;color:var(--ui-accent-ink)}.app-shell .app-content.view-inbox .conversation-row .row-meta :is(.row-owner,.row-owner.unassigned){flex:0 100 auto;min-width:0;max-width:none}.app-shell .app-content.view-inbox .conversation-row .row-title strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .chat-panel>.composer{display:flex;flex-direction:column;gap:0}.app-shell .app-content.view-inbox .composer .composer-context-row{display:flex;flex-wrap:wrap;align-items:center;gap:6px;min-width:0;margin:0 0 8px 44px}.app-shell .app-content.view-inbox .composer .composer-lang-chip{display:inline-flex;align-items:center;gap:5px;height:26px;padding:0 10px;border-radius:13px;background:var(--ui-field);color:var(--ui-text-2);font-size:12.5px;white-space:nowrap}.app-shell .app-content.view-inbox .composer .composer-lang-chip b{color:var(--ui-text);font-weight:600}.app-shell .app-content.view-inbox .composer .composer-lang-chip.is-unknown b{color:var(--ui-orange)}.app-shell .app-content.view-inbox .composer .composer-lang-chip svg{color:var(--ui-text-3)}.app-shell .app-content.view-inbox .composer .composer-ai-tag{height:26px;padding:0 10px;border-radius:13px;background:var(--ui-purple-soft);color:var(--ui-purple);font-size:12.5px}.app-shell .app-content.view-inbox .composer .composer-ai-review{font-size:12.5px}.app-shell .app-content.view-inbox .composer .composer-attachments{flex:0 0 auto;margin:0 0 8px 44px;padding:0}.app-shell .app-content.view-inbox .composer .composer-pill-row{display:flex;align-items:flex-end;gap:8px;min-width:0}.app-shell .app-content.view-inbox .composer .composer-pill-row>.reply-editor{flex:1 1 auto;align-items:flex-end;gap:6px;min-width:0;min-height:40px;padding:4px 4px 4px 14px;border:0;border-radius:20px;background:var(--ui-panel);box-shadow:0 0 0 1px var(--ui-line-strong)}.app-shell .app-content.view-inbox .composer .composer-pill-row>.reply-editor:focus-within{border:0;box-shadow:0 0 0 1px var(--ui-accent),0 0 0 4px var(--ui-accent-soft)}.app-shell .app-content.view-inbox .composer .composer-pill-row>.reply-editor>textarea{min-height:32px;padding:5px 0;line-height:1.45}.app-shell .app-content.view-inbox .composer .composer-pill-row>.reply-editor>.composer-ai-writing{min-height:32px;padding:0;font-size:14.5px}.app-shell .app-content.view-inbox .composer textarea[aria-label=回复消息]{min-height:32px}.app-shell .app-content.view-inbox .composer .reply-editor .composer-ai-button{height:32px;margin:0;padding:0 11px;border:0;border-radius:16px;background:var(--ui-purple-soft);color:var(--ui-purple);font-size:13px;font-weight:600}.app-shell .app-content.view-inbox .composer .reply-editor .composer-ai-button:hover:not(:disabled){background:#7d4bd626}.app-shell .app-content.view-inbox .composer .reply-editor .composer-ai-button.composer-ai-stop{box-shadow:inset 0 0 0 1px var(--ui-line-strong);background:var(--ui-panel);color:var(--ui-text)}.app-shell .app-content.view-inbox .composer .reply-editor .composer-ai-button:disabled{opacity:.45;cursor:default}.app-shell .app-content.view-inbox .composer .composer-plus{position:relative;flex:0 0 auto}.app-shell .app-content.view-inbox .composer :is(.composer-plus-button,.send-button){display:grid;place-items:center;flex:0 0 auto;width:40px;min-width:40px;height:40px;padding:0;border:0;border-radius:50%}.app-shell .app-content.view-inbox .composer .composer-plus-button{background:var(--ui-panel);box-shadow:0 0 0 1px var(--ui-line-strong);color:var(--ui-text-2);cursor:pointer}.app-shell .app-content.view-inbox .composer .composer-plus-button:hover:not(:disabled),.app-shell .app-content.view-inbox .composer .composer-plus.is-open .composer-plus-button{background:var(--ui-field);color:var(--ui-text)}.app-shell .app-content.view-inbox .composer .composer-plus-button:disabled{opacity:.45;cursor:default}.app-shell .app-content.view-inbox .composer .send-button{background:var(--ui-accent);color:#fff}.app-shell .app-content.view-inbox .composer .send-button:disabled{opacity:1;background:#d2d2d7;color:#fff}.app-shell .app-content.view-inbox .composer :is(.composer-plus-button,.send-button):focus-visible{outline:2px solid var(--ui-accent);outline-offset:2px}.app-shell .app-content.view-inbox .composer .composer-plus-menu{position:absolute;bottom:calc(100% + 8px);left:0;z-index:30;display:grid;min-width:168px;padding:6px;border-radius:12px;background:var(--ui-panel);box-shadow:var(--ui-shadow-pop)}.app-shell .app-content.view-inbox .composer .composer-plus-menu>button{display:flex;align-items:center;gap:10px;height:36px;padding:0 10px;border:0;border-radius:8px;background:transparent;color:var(--ui-text);font-size:14px;text-align:left;cursor:pointer}.app-shell .app-content.view-inbox .composer .composer-plus-menu>button svg{color:var(--ui-accent)}.app-shell .app-content.view-inbox .composer .composer-plus-menu>button:is(:hover,:focus-visible){outline:0;background:var(--ui-field)}.app-shell .app-content.view-inbox .composer .composer-plus-menu>button:disabled{opacity:.45;cursor:default}.app-shell .app-content.view-inbox .composer .composer-ai-chips{margin:8px 0 0 44px}.app-shell .app-content.view-inbox .composer .composer-notice{margin:6px 0 0 44px}.app-shell .app-content.view-inbox .composer .composer-meta{display:flex;flex-wrap:wrap;align-items:center;gap:2px 12px;min-height:0;margin:6px 0 0 44px;padding:0 4px}.app-shell .app-content.view-inbox .composer .composer-meta:not(:has(>.composer-hint:not(:empty),>.composer-pause-note)){display:none}.app-shell .app-content.view-inbox .composer .composer-meta>.composer-hint{font-size:12px}.app-shell .app-content.view-inbox .composer .composer-meta>.composer-pause-note{margin:0 0 0 auto;font-size:12px}.app-shell .app-content.view-inbox .composer.composer-readonly .composer-status{border-radius:20px;padding:10px 16px}@media(max-width:620px){.app-shell .app-content.view-inbox .composer :is(.composer-context-row,.composer-attachments,.composer-ai-chips,.composer-notice,.composer-meta){margin-left:0}.app-shell .app-content.view-inbox .composer .composer-pill-row{gap:6px}.app-shell .app-content.view-inbox .composer :is(.composer-plus-button,.send-button){width:38px;min-width:38px;height:38px}}.app-shell .app-content.view-inbox .context-tabs.context-segmented{align-items:center;gap:2px;height:auto;margin:10px 12px;padding:2px;border:0;border-radius:9px;background:var(--ui-field)}.app-shell .app-content.view-inbox .context-tabs.context-segmented button[role=tab]{flex:1 1 0;display:inline-flex;align-items:center;justify-content:center;gap:4px;height:28px;padding:0 8px;border:0;border-radius:7px;background:transparent;color:var(--ui-text-2);font-size:12.5px;font-weight:400}.app-shell .app-content.view-inbox .context-tabs.context-segmented button[role=tab]:hover{background:#ffffff8c;color:var(--ui-text)}.app-shell .app-content.view-inbox .context-tabs.context-segmented button[role=tab].active{border:0;background:var(--ui-panel);box-shadow:0 1px 2px #00000014;color:var(--ui-text);font-weight:600}.app-shell .app-content.view-inbox .context-tabs.context-segmented .context-tab-count{color:var(--ui-orange);font-size:12px;font-weight:600}.app-shell .app-content.view-inbox .context-tabs.context-segmented .mobile-context-close{flex:0 0 auto;width:28px;height:28px;margin-left:2px;border-radius:7px}.app-shell .app-content.view-inbox .context-panel .customer-section.profile-section{padding:0 0 8px}.app-shell .app-content.view-inbox .context-panel .customer-card-head{display:flex;align-items:center;gap:12px;padding:14px 16px 12px}.app-shell .app-content.view-inbox .context-panel .customer-card-head>.contact-avatar.avatar-tone{width:48px;height:48px;flex:0 0 48px;font-size:16px}.app-shell .app-content.view-inbox .context-panel .customer-card-title{flex:1 1 auto;min-width:0}.app-shell .app-content.view-inbox .context-panel .customer-card-name{display:flex;align-items:center;gap:6px;min-width:0}.app-shell .app-content.view-inbox .context-panel .customer-card-name strong{min-width:0;overflow:hidden;color:var(--ui-text);font-size:17px;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .context-panel .customer-card-name .ui-status-badge{height:20px;padding:0 7px;border-radius:10px;font-size:11.5px;font-weight:600;white-space:nowrap}.app-shell .app-content.view-inbox .context-panel .customer-card-sub{display:flex;flex-wrap:wrap;gap:0 6px;margin:2px 0 0;color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .customer-card-sub>span{font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .customer-card-sub>span+span:before{content:"· "}.app-shell .app-content.view-inbox .context-panel .customer-card-sub>.is-missing{color:var(--ui-orange)}.app-shell .app-content.view-inbox .context-panel .customer-card-edit{display:grid;place-items:center;flex:0 0 auto;align-self:flex-start;width:30px;height:30px;border:0;border-radius:15px;background:transparent;color:var(--ui-accent-ink);cursor:pointer}.app-shell .app-content.view-inbox .context-panel .customer-card-edit:hover:not(:disabled){background:var(--ui-accent-soft)}.app-shell .app-content.view-inbox .context-panel .customer-card-edit:disabled{color:var(--ui-text-3);opacity:.5;cursor:default}.app-shell .app-content.view-inbox .context-panel .customer-quick-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:0 16px 12px}.app-shell .app-content.view-inbox .context-panel .customer-quick-box{min-width:0;padding:9px 11px;border-radius:12px;background:var(--ui-panel-2);box-shadow:inset 0 0 0 1px var(--ui-line)}.app-shell .app-content.view-inbox .context-panel .customer-quick-label{display:flex;align-items:center;gap:5px;color:var(--ui-text-3);font-size:11.5px}.app-shell .app-content.view-inbox .context-panel .customer-quick-label svg{flex:none}.app-shell .app-content.view-inbox .context-panel .customer-quick-label .tone-accent{color:var(--ui-accent)}.app-shell .app-content.view-inbox .context-panel .customer-quick-label .tone-orange{color:var(--ui-orange)}.app-shell .app-content.view-inbox .context-panel .customer-quick-label .tone-green{color:var(--ui-green)}.app-shell .app-content.view-inbox .context-panel .customer-quick-label .tone-purple{color:var(--ui-purple)}.app-shell .app-content.view-inbox .context-panel .customer-quick-value{display:flex;align-items:center;gap:6px;min-width:0;margin-top:2px}.app-shell .app-content.view-inbox .context-panel .customer-quick-text{flex:1 1 auto;min-width:0;overflow:hidden;color:var(--ui-text);font-size:13.5px;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .context-panel .customer-quick-text span{font-size:13px}.app-shell .app-content.view-inbox .context-panel .customer-quick-text .customer-quick-plain{font-weight:500}.app-shell .app-content.view-inbox .context-panel .customer-quick-text .overdue{color:var(--ui-red)}.app-shell .app-content.view-inbox .context-panel .customer-quick-action{flex:0 0 auto;height:auto;padding:0;border:0;background:transparent;color:var(--ui-accent-ink);font-size:12.5px;font-weight:500;cursor:pointer}.app-shell .app-content.view-inbox .context-panel .customer-quick-action:hover:not(:disabled){text-decoration:underline}.app-shell .app-content.view-inbox .context-panel .customer-quick-action:disabled{color:var(--ui-text-3);cursor:default}.app-shell .app-content.view-inbox .context-panel .customer-card-read{display:flex;gap:6px;margin:-4px 16px 10px;color:var(--ui-text-3);font-size:12px}.app-shell .app-content.view-inbox .context-panel .customer-card-read :is(dt,dd){margin:0;font-size:12px}.app-shell .app-content.view-inbox .context-panel .customer-section>:is(.customer-form-hint,.customer-form-error,.assignment-hint){margin:0 16px 10px}.app-shell .app-content.view-inbox .context-panel .customer-section>.customer-editor{margin:0 16px 14px}.app-shell .app-content.view-inbox .context-panel .customer-section>:is(.customer-requirements,.summary-section,.customer-notes-section){margin:0;padding:12px 16px;border:0;border-top:1px solid var(--ui-line);border-radius:0;background:transparent}.app-shell .app-content.view-inbox .context-panel .customer-section>:is(.customer-requirements,.summary-section,.customer-notes-section)>.section-title{margin:0 0 8px;padding:0}.app-shell .app-content.view-inbox .context-panel .customer-section .section-title h3{display:flex;align-items:center;gap:6px;color:var(--ui-text-2);font-size:13px;font-weight:600}.app-shell .app-content.view-inbox .context-panel .customer-section .section-title .section-collapse-toggle{order:9}.app-shell .app-content.view-inbox .context-panel .customer-section .section-title .section-title-actions{order:8;margin-left:auto}.app-shell .app-content.view-inbox .context-panel .customer-section .section-title>h3{margin-right:auto}.app-shell .app-content.view-inbox .context-panel .customer-section :is(.customer-ai-tag,.ai-badge){display:inline-flex;align-items:center;gap:3px;padding:1px 6px;border-radius:6px;background:var(--ui-purple-soft);color:var(--ui-purple);font-size:10.5px;font-weight:600}.app-shell .app-content.view-inbox .context-panel .customer-section .ai-badge svg{width:10px;height:10px}.app-shell .app-content.view-inbox .context-panel .customer-requirements dl{display:grid;grid-template-columns:72px minmax(0,1fr);gap:6px 10px}.app-shell .app-content.view-inbox .context-panel .customer-requirements dl>div{display:contents}.app-shell .app-content.view-inbox .context-panel .customer-requirements dl>div>dt{padding:1px 0 0;border:0;color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .customer-requirements dl>div>dd{margin:0;padding:0;border:0;font-size:13.5px}.app-shell .app-content.view-inbox .context-panel .customer-missing{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0 0;padding:0;list-style:none}.app-shell .app-content.view-inbox .context-panel .customer-missing>li{padding:2px 8px;border-radius:11px;box-shadow:inset 0 0 0 1px #b2500059;color:var(--ui-orange);font-size:12px}.app-shell .app-content.view-inbox .context-panel .customer-section .summary-section .saved-summary{padding:10px 11px;border-radius:10px;background:var(--ui-panel-2);box-shadow:inset 0 0 0 1px var(--ui-line)}.app-shell .app-content.view-inbox .context-panel .customer-section .summary-section .summary-list{gap:8px;margin-bottom:10px}.app-shell .app-content.view-inbox .context-panel .customer-section .customer-notes-section .section-title h3 .count{color:var(--ui-text-3);font-weight:400}.app-shell .app-content.view-inbox .context-panel .customer-section>.customer-erasure{margin:0;padding:12px 16px 16px;border-top:1px solid var(--ui-line)}.app-shell .app-content.view-inbox .context-panel .customer-section>.customer-erasure .customer-erasure-open{color:var(--ui-text-3);font-size:12.5px}.app-shell .app-content.view-inbox .context-panel .customer-section>.customer-erasure .customer-erasure-open:hover:not(:disabled){color:var(--ui-red)}.app-shell .app-content.view-inbox .context-panel .customer-card-read dd.human-read{color:var(--ui-text-3)}.app-shell .app-content.view-inbox .context-panel .customer-section .summary-section .summary-list strong{color:var(--ui-text-3);font-size:12px;font-weight:500}.app-shell .app-content.view-inbox .context-panel .customer-section .summary-section :is(.summary-list p,.saved-summary p){font-size:13px;line-height:1.5}.app-shell .app-content.view-inbox .context-panel .customer-section .summary-section .section-title-actions .text-button{font-size:12.5px}.copilot-window .copilot-window-head{display:flex;flex-wrap:nowrap;align-items:center;gap:8px;min-height:0;padding:12px 14px;border-bottom:1px solid var(--ui-line)}.copilot-window .copilot-window-head>.copilot-head-icon{flex:none;color:var(--ui-purple)}.copilot-window .copilot-window-head>h3{margin:0;color:var(--ui-text);font-size:15px;font-weight:600;white-space:nowrap}.copilot-window .copilot-window-head>.copilot-private{min-width:0;overflow:hidden;color:var(--ui-text-3);font-size:12px;text-overflow:ellipsis;white-space:nowrap}.copilot-window .copilot-window-head>.copilot-window-actions{display:flex;flex:none;align-items:center;gap:4px;margin-left:auto}.copilot-window .copilot-window-head .link-button{color:var(--ui-text-3);font-size:12.5px}.copilot-window .copilot-window-head .link-button:hover:not(:disabled){color:var(--ui-text)}.copilot-window .copilot-messages{display:flex;flex-direction:column;gap:10px;padding:14px}.copilot-window .copilot-suggestions{display:flex;flex-direction:column;gap:7px}.copilot-window .copilot-suggestion{display:flex;align-items:center;gap:8px;min-height:40px;padding:9px 12px;border:0;border-radius:12px;background:var(--ui-panel-2);box-shadow:inset 0 0 0 1px var(--ui-line);color:var(--ui-text);font-size:13.5px;text-align:left;cursor:pointer}.copilot-window .copilot-suggestion svg{flex:none;color:var(--ui-purple)}.copilot-window .copilot-suggestion:hover:not(:disabled){background:var(--ui-purple-soft);box-shadow:inset 0 0 0 1px #7d4bd633}.copilot-window .copilot-suggestion:focus-visible{outline:2px solid var(--ui-accent);outline-offset:1px}.copilot-window .copilot-suggestion:disabled{opacity:.5;cursor:default}.copilot-window .copilot-message{display:block;max-width:none;margin:0}.copilot-window .copilot-message>p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px;line-height:1.55}.copilot-window .copilot-message.user{align-self:flex-end;max-width:85%}.copilot-window .copilot-message.user>p{padding:8px 12px;border-radius:16px 16px 4px;background:var(--ui-accent);color:#fff}.copilot-window .copilot-message.assistant>p{color:var(--ui-text)}.copilot-window .copilot-message.is-typing>p{color:var(--ui-text-3)}.copilot-window .copilot-risk{display:flex;align-items:flex-start;gap:5px;margin-top:8px;padding:6px 9px;border-radius:8px;background:var(--ui-orange-soft);color:#7a3a00;font-size:12px;line-height:1.45}.copilot-window .copilot-risk svg{flex:none;margin-top:2px}.copilot-window .copilot-reply-draft{margin-top:8px;padding:9px 11px;border-radius:10px;background:var(--ui-purple-soft)}.copilot-window .copilot-reply-draft strong{display:block;margin-bottom:3px;color:var(--ui-purple);font-size:12px}.copilot-window .copilot-reply-draft p{margin:0;color:var(--ui-text);font-size:13px;line-height:1.5;white-space:pre-wrap}.copilot-window .copilot-message-sources{gap:4px;margin-top:8px}.copilot-window .copilot-message-sources small{color:var(--ui-text-3);font-size:11px}.copilot-window .copilot-message-sources span{gap:3px;padding:2px 7px;border:0;border-radius:10px;background:var(--ui-field);color:var(--ui-text-2);font-size:11.5px}.copilot-window .copilot-message-actions{gap:6px;margin-top:8px}.copilot-window .copilot-message-actions button{height:26px;min-height:0;padding:0 10px;border:0;border-radius:13px;background:var(--ui-field);color:var(--ui-text-2);font-size:12px}.copilot-window .copilot-message-actions button:hover:not(:disabled){border:0;background:#00000014;color:var(--ui-text)}.copilot-window .copilot-message-actions button.is-primary{background:var(--ui-purple-soft);color:var(--ui-purple);font-weight:600}.copilot-window .copilot-message-actions button.is-primary:hover:not(:disabled){background:#7d4bd626;color:var(--ui-purple)}.copilot-window .copilot-history-state{color:var(--ui-text-3);font-size:12.5px}.copilot-window .copilot-composer{padding:10px 12px 12px;border-top:1px solid var(--ui-line);background:var(--ui-panel)}.copilot-window .copilot-context-line{display:flex;align-items:center;gap:5px;min-width:0;margin:0 2px 8px;overflow:hidden;color:var(--ui-text-3);font-size:11.5px;text-overflow:ellipsis;white-space:nowrap}.copilot-window .copilot-context-line .status-dot{width:6px;height:6px;flex:0 0 6px;border-radius:50%;background:var(--ui-green);box-shadow:none}.copilot-window .copilot-input{display:flex;align-items:flex-end;gap:6px;padding:4px 4px 4px 14px;border:0;border-radius:20px;background:var(--ui-panel);box-shadow:0 0 0 1px var(--ui-line-strong)}.copilot-window .copilot-input:focus-within{border:0;box-shadow:0 0 0 1px var(--ui-accent),0 0 0 4px var(--ui-accent-soft)}.copilot-window .copilot-input textarea{flex:1 1 auto;width:auto;min-width:0;min-height:32px;padding:6px 0;border:0;background:transparent;box-shadow:none;color:var(--ui-text);font-size:14px;line-height:1.45;resize:none}.copilot-window .copilot-input textarea:focus{border:0;box-shadow:none;outline:0}.copilot-window .copilot-input .copilot-send{position:static;display:grid;place-items:center;flex:0 0 auto;width:32px;height:32px;padding:0;border:0;border-radius:50%;background:var(--ui-accent);color:#fff}.copilot-window .copilot-input .copilot-send:hover:not(:disabled){border:0;background:var(--ui-accent-hover)}.copilot-window .copilot-input .copilot-send:disabled{opacity:1;background:#d2d2d7;color:#fff}.copilot-window .copilot-error{margin:0 0 8px}.app-shell .app-content.view-inbox .chat-title-line{flex-wrap:nowrap;min-width:0}.app-shell .app-content.view-inbox .chat-title-line h2{flex:0 1 auto;max-width:45%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.app-shell .app-content.view-inbox .chat-title-line .conversation-brief-record{flex:1 1 auto;min-width:0}.app-shell .app-content.view-inbox .chat-title:has(.conversation-brief[open]){overflow:visible}.app-shell .app-content.view-inbox .chat-head:has(.conversation-brief[open]){position:relative;z-index:40}.app-shell .app-content.view-inbox .chat-title-line .conversation-brief{margin:0;padding:0;border:0;background:transparent;box-shadow:none}.app-shell .app-content.view-inbox .chat-title-line .conversation-brief>summary{min-height:22px;padding:0 6px;gap:4px;font-size:12px}.app-shell .app-content.view-inbox .chat-title-line .conversation-brief .brief-label{display:none}.app-shell .app-content.view-inbox .chat-title-line .conversation-brief .brief-wants{flex-wrap:wrap;height:22px;overflow:hidden}.app-shell .app-content.view-inbox .chat-title-line .conversation-brief[open] .brief-label{display:inline}.app-shell .app-content.view-inbox .chat-title-line .conversation-brief[open]>.brief-groups{position:absolute;top:calc(100% + 4px);left:12px;z-index:30;box-sizing:border-box;width:min(560px,calc(100% - 24px));max-height:min(60vh,420px);overflow-y:auto;padding:10px 12px;border:1px solid var(--ui-line);border-radius:10px;background:var(--ui-panel);box-shadow:var(--ui-shadow-card)}.keyboard-open .app-shell .app-content.view-inbox .chat-title-line .conversation-brief-record:not(:focus-within){display:none}